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All consumers/entities may not be satisfied with the service provided by CIBIL. In this case, you can raise a grievance and bring the issue to the higher authorities of CIBIL. There are different levels of escalation and a set time frame for each of these levels. Know more about registering a grievance with CIBIL here:
There are various channels through which you can register a complaint with CIBIL:
Consumer interactions will be broadly classified as query, request, compliant, and feedback. Further classifications will be done based on the nature of the interaction.
Many complaints/grievances can be registered with CIBIL on a daily basis considering the number of credit applications that are processed by lenders. CIBIL has set up certain guidelines to be followed while dealing with these grievances.
If you are not satisfied with a solution/response provided by CIBIL, you can intimate the issue to the senior management. There are three stages associated with escalation:
If you had raised a dispute already and if CIBIL has responded to you stating that the lender has confirmed that the information in the credit report is correct, you must contact the lender directly for further negotiations about the dispute.