When you have received an intimation from the Income Tax Department or a Refund Banker (SBI) that the processing of your income tax refund has failed, you can submit a ‘Refund Reissue Request’ by logging into the Income Tax e-filing portal. Taxpayers can request for re-issuance of a refund through the ‘Refund Reissue Request’ service.
A refund from the income tax department scheduled to be paid in a particular assessment year (AY) may fail to get credited to your bank account for various reasons. A few of the reasons for the failure of the refund getting credited in your account could be:
Step 1: Log in to the Income Tax e-filing portal.
Step 2: Click on the 'My Account' menu and click the 'Service Request' link.
Step 3: Select the 'Request Type' as 'New Request' and 'Request Category' as 'Refund Reissue' and click the 'Submit' button.
Step 4: The details such as return type, PAN, Assessment Year (A.Y), Communication Reference Number, Acknowledgement Number, Reason for Refund Failure and Response will be displayed.
Step 5: Click the 'Submit' hyperlink located under the 'Response' column. The prevalidated bank accounts with status and EVC enabled will be displayed.
Step 6: Select the bank account for which the tax refund is to be credited and click the 'Continue' button.
Step 7: The details such as IFSC, bank account number, bank name and account type will be displayed.
Step 8: Click the 'Ok' button in the popup. The options for e-verification will appear in the dialogue box. Choose the mode of e-verification, generate and enter Electronic Verification Code (EVC) or Aadhaar OTP to proceed with the request submission.
A success message will be displayed confirming the refund reissue request submission.
Step 1: Log in to the Income Tax e-filing portal.
Step 2: Go to ‘My Account’, click the ‘Service Request’ and select the ‘Request Type’ as ‘View Request’ and ‘Request Category’ as ‘Refund Reissue’.
Step 3: Click the ‘Submit’ button. The status of the submitted refund reissue request will be displayed.
In such a case, your return is treated as not filed. All the consequences related to not filing of the ITR under the Income-tax Act, 1961 (ITA) will get applicable. However, you have the option to submit a valid reason and it is possible for you to request condonation of delay in verification. It is after the submission of such a request that you will be able to verify your return. However, the income tax authority needs to approve the condonation request, it is only then the return will be treated as valid.
Failure of credit of refund can be due to the folloeing reasons:
Yes, it is possible to provide the pre-validated bank account details of another individual. The only condition is that the name mentioned in the bank account details as well as on the PAN card should match exactly.