The GST Portal/ GSTN requires you to enter OTP while carrying out many activities.

You can set up email forwarding to make this activity easy. See a video on how you can do this.

The GST portal/GSTN  requires OTP in the following cases-

  • GST registration
  • GST return filing
  • Changing personal details
  • Changing core and non-core fields
  • Opting in and out of composition scheme

On ClearTax GST Software users need an OTP for obtaining an API connection.

If you do not have access to email on which OTP  is sent, collecting OTP becomes a tedious task. An Expert or Chartered Accountant faces this difficulty many times. One has to call the person (client) and ask them to forward the email or SMS which contains OTP. Sometimes you have to wait for a lot of time, in which case the OTP expires.

Here is a simple solution to this problem.


You can set up auto-forward of OTP emails received by clients from GSTN. With this, you will be able to receive OTP to your email.

Watch this video to learn how to auto-forward OTP emails



Learn how to setup Auto-forward of OTP emails with this guide



The GST portal/GSTN  requires OTP in the following cases-