Grievance Redressal / Escalation Matrix
Client's queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
Escalation Matrix
| Details of Designation | Contact Person Name | Address | Contact No. | Email-Id | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Adithya V V | Ground Floor, Block 2a, AMR Tech Park, Hosur Main Road, Bangalore, Bengaluru Urban, Karnataka, 560068 | +91 9538192952 | support@clearsharp.in | Mon-Fri: 10:00 AM - 6:00 PM |
| Head of Customer Care | Adithya V V | Ground Floor, Block 2a, AMR Tech Park, Hosur Main Road, Bangalore, Bengaluru Urban, Karnataka, 560068 | +91 9538192952 | adithya.v@clearsharp.in | Mon-Fri: 10:00 AM - 6:00 PM |
| Compliance Officer | Adithya V V | Ground Floor, Block 2a, AMR Tech Park, Hosur Main Road, Bangalore, Bengaluru Urban, Karnataka, 560068 | +91 9538192952 | adithya.v@clearsharp.in | Mon-Fri: 10:00 AM - 6:00 PM |
| CEO | Adithya V V | Ground Floor, Block 2a, AMR Tech Park, Hosur Main Road, Bangalore, Bengaluru Urban, Karnataka, 560068 | +91 9538192952 | adithya.v@clearsharp.in | Mon-Fri: 10:00 AM - 6:00 PM |
| Principal Officer | Adithya V V | Ground Floor, Block 2a, AMR Tech Park, Hosur Main Road, Bangalore, Bengaluru Urban, Karnataka, 560068 | +91 9538192952 | adithya.v@clearsharp.in | Mon-Fri: 10:00 AM - 6:00 PM |
In Case of Any Complaint or Query
Step 1: Please contact our Compliance Officer
Mr. Adithya V V
Email: adithya.v@clearsharp.in
Phone: +91 9538192952
Step 2: You may also approach CEO / Principal Officer
Mr. Adithya V V
Email: adithya.v@clearsharp.in
Phone: +91 9538192952
If Not Satisfied with Our Response
In case you are not satisfied with our response, you can lodge your grievance with SEBI at https://scores.sebi.gov.in or you may also write to any of the offices of SEBI.
SCORES may be accessed through SCORES mobile application as well. The app can be downloaded from: Google Play Store
Online Dispute Resolution (ODR)
ODR Portal could be accessed, if unsatisfied with the response.
Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on "Online Resolution of Disputes in the Indian Securities Market".
A common Online Dispute Resolution Portal ("ODR Portal") which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established.
ODR Portal can be accessed via the following link: https://smartodr.in
SEBI Office for Physical Complaints
Office of Investor Assistance and Education
Securities and Exchange Board of India
SEBI Bhavan, Plot No. C4-A, 'G' Block
Bandra-Kurla Complex, Bandra (E)
Mumbai - 400 051
Toll Free Helpline: 1800 22 7575 / 1800 266 7575
Email: sebi@sebi.gov.in