Escalation Matrix
| Details of Designation | Contact Person Name | Address where the physical address location | Contact No. | Email-Id | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Support team | Ground Floor, Block 2a, AMR Tech Park, Hosur Main Road, Bangalore, Bengaluru Urban, Karnataka, 560068 | 080-67458744 | support@clearsharp.in | 10 am to 7 pm (Monday to Friday) |
| Head of Customer Care | Mrs. Shakuntala | Ground Floor, Block 2a, AMR Tech Park, Hosur Main Road, Bangalore, Bengaluru Urban, Karnataka, 560068 | 080-67458744 | escalation1@clearsharp.in | 10 am to 7 pm (Monday to Friday) |
| Compliance Officer | Ashish Jaishwal | Ground Floor, Block 2a, AMR Tech Park, Hosur Main Road, Bangalore, Bengaluru Urban, Karnataka, 560068 | 080-67458744 | cocspl@clearsharp.in | 10 am to 7 pm (Monday to Friday) |
| CEO | Ground Floor, Block 2a, AMR Tech Park, Hosur Main Road, Bangalore, Bengaluru Urban, Karnataka, 560068 | 10 am to 7 pm (Monday to Friday) | |||
| Principle Officer | Mr. Adithya V V. | Ground Floor, Block 2a, AMR Tech Park, Hosur Main Road, Bangalore, Bengaluru Urban, Karnataka, 560068 | 9538192952 | pocspl@clearsharp.in | 10 am to 7 pm (Monday to Friday) |
Client's queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
1.
In case of any complain or query:
Please contact our compliance officer- Mr. Adithya V V, email id - adithya.v@clearsharp.in and phone no +91-9538192952
You may also approach CEO / par IA- Mr. Adithya V V, Email ID: adithya.v@clearsharp.in and Phone No.- 9538192952
2.
In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed through SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330.
ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on "Online Resolution of Disputes in the Indian Securities Market". A common Online Dispute Resolution Portal ("ODR Portal") which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link - https://smartodr.in/.