Thank you for purchasing our services. We value your trust and assure you of the best services at all times. As our customer, when you are buying our product or service, you agree to our terms and conditions as below:
ClearTax provides plans of various categories to a customer/company based on the customer’s/company's usage and his/company's revenue/ turnover. In the event that Cleartax detects a customer using services under an incorrect category, Cleartax shall reserve all rights to cancel the subscription of such plan for a customer and the customer shall be required to purchase the upgraded plan to ensure service continuity. The customer may also be liable to pay additional amounts for usage of the incorrect plan.
Under normal business circumstances, ClearTax will ensure to get the delivery of all services within the stipulated time period communicated through our portal.
ClearTax provides professional Expert Assisted services remotely to individuals and businesses and neither encourages nor permits any in-person visits by its experts to the customer's location for any of the services delivered.
ClearTax publishes the prices for all services delivered through its marketplace platform. However, at any point of time, ClearTax reserves the right to change the price of these services.
In case of a change in government fee post purchase of a plan, the customer is liable to pay the difference in government fee in addition to the plan amount.
ClearTax reserves the right to offer special discounts on its services to customers from time to time. Such offers can be availed through unique discount codes shared with customers.
At all times, ClearTax expects to maintain a cordial business relationship with its customers. However, if the customer comes across as being extremely unreasonable or rude with ClearTax staff or its experts, ClearTax reserves the right to cancel the order and terminate the agreement with the customer. In the event of cancellation, the customer will forfeit any payment made to ClearTax.
If a plan is purchased by the customer but is not reachable on any mode of communication for 30 days from the date of purchase, ClearTax reserves the right to cancel the order. In the event of cancellation, the customer will forfeit any payment made to ClearTax.
In situations where the customer purchases a plan in advance, Cleartax team shall contact the customer for order fulfillment within a reasonable timeframe before the plan expires or the deadline approaches. Customer will cooperate with ClearTax to help us deliver the services in a timely manner.
In situations where the service needs to be delivered before a deadline (Eg. Tax filing), ClearTax will clarify the estimated time required to fulfill the service to the customer. Customer is expected to cooperate with ClearTax to enable us to deliver the services in a timely manner. In case of any delay in order fulfillment, ClearTax shall not bear the cost of any interest or penalty that may be imposed on customers by other parties.
ClearTax is governed by the laws of the country. ClearTax will carry out its business in good faith with complete transparency. ClearTax reserves the right to refuse any order that it cannot deem to fulfill within the legal and regulatory framework of the country.
Thank you for purchasing our services. We value your trust and assure you of the best services at all times. As our customer, when you are buying our product or service, you agree to our refund policy. Once you have made a purchase on our platform.
Refunds can be initiated only in following events:
You have purchased an incorrect plan and our team has advised you to purchase another plan, 100% of the original plan value will be refunded subject to the condition that no service was delivered for the previous plan.
You have purchased a plan but ClearTax is unable to assign an expert or process your order, 100% refund will be made.
You attempted to purchase a plan and your payment was successfully processed but not received by ClearTax, you should seek refund from the financial service provider.
ClearTax reserves the right to refuse any order that it cannot deem to fulfill within the legal and regulatory framework of the country, 100% refund will be made.
Once you are eligible for refund, our team will confirm the same to you via email. Thereafter, your refund will be processed within 10 business days from the date of confirmation.
On purchase of plan, our team will request you to submit documents to process your order. If you are unable to share the requisite documents within 30 days without a reasonable reason, ClearTax reserves the right to cancel your order. You will forfeit any payment made to ClearTax in the event of order cancellation.
On purchase of plan, our team will attempt to reach you via phone and / or email to process your order. If you do not respond to our team in 30 days from date of purchase, ClearTax reserves the right to cancel your order. You will forfeit any payment made to ClearTax in the event of order cancellation.
If you withhold information pertaining to your case as our experts work on it owing to which we are unable to fulfil your order, you shall not be eligible for any refund. ClearTax reserves the right to cancel your order. You will forfeit any payment made to ClearTax in the event of order cancellation.
If ClearTax experts are not able to fulfil your order due to unavailability of documents and/or requisite information from you, you shall not be eligible for any refund. ClearTax reserves the right to cancel your order. You will forfeit any payment made to ClearTax in the event of order cancellation.
Any payments made to the Government departments will not be refunded.
All refunds will be in form on Credit Notes.
If a cancellation / request is made for any other reason than mentioned in the points above, refund would be made in accordance to the pointers mentioned below
| 90% refund of the amount paid to ClearTax | within 15 days of plan purchase and before expert assigned to work on your service request |
|---|---|
| 80% refund of the amount paid to ClearTax | after 15 days but before 30 days of plan purchase and before expert assigned to work on your service request |
| 50% refund of the amount paid to ClearTax | Expert assigned to work on your service request |
| 0% refund of the amount paid to ClearTax | Work is completed by the expert on your service request |