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You have to finish e-filing to get your Income Tax Refund. Make sure to e-file this year , you will get your Tax Refund faster if you e-file.
Click on each of the questions below to see their answers. Please read the section on the right to learn more about how to use your account on the Income Tax e-Filing website: https://incometaxindiaefiling.gov.in.
If you have not received your refund till date, it could be due to the following reasons:
1. Your Income Tax Return has not been processed yet.
Once the return is processed you may receive a Refund (if determined). To check the status of your e-Filed IT Return, login in the Income Tax e-Filing website and go to ‘My Account’ → ‘My Returns/Forms’.
2. Your Income Tax Return has been processed but the Income Tax Department has determined no refund.
3. Your Income Tax Return has been processed and a refund has been determined, but the Cheque/ ECS credit could not reach you. This could be because of: wrong address, not being available at home (door locked) or wrong Bank Account number for ECS credit. To check if your Refund has returned back to the Income Tax Department, login and go to ‘My Account’ → ‘My Returns/Forms’ and check the status.
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Login in the Income Tax e-Filing website and go to ‘My Account’ → ‘Refund Re-issue request’. Select the mode of re-receiving the refund: ECS or Cheque, Provide the Bank Account number (if changed) and Provide Address details.
You can only change your Bank Account Number if you had a refund failure i.e your IT Return is processed and a refund was generated for you but you did not receive it.
If you wish to change the Bank Account Number for Refund failure case, then login in the Income Tax e-Filing website and go to ‘My Account’ → ‘Refund re-issue request’. Select the mode through which you wish to receive the refund- ECS or Cheque. Enter the new Bank Account Number and provide address details. Submit the request.
Once the request is submitted, your new Address is updated with the Income Tax Department.
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You can only raise a request of refund re-issue if your refund failed to reach you and was returned to the Income Tax Department. In that case, login in the Income Tax e-Filing website and go to ‘My Account’ → ‘Refund re-issue request’. Select the mode through which you wish to receive the refund- ECS or Cheque. Provide the new Bank Account Number (if to be changed) and provide the new Address. Submit the request.
Once the request is submitted, your new Address is updated with the Income Tax Department.
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Login in the Income Tax e-Filing website and go to ‘My Profile Settings → ‘Update Contact details’. Provide the new Address/ e-mail ID/ Mobile Number and submit. Once submitted, your Address / e-mail ID / Mobile number is updated in your profile and also sent to the CPC (Central Processing Center) to update on the Income Tax Return.
Refund Statuses:
This could mean either:
Double check the Assessment Year that you checked your refund status for.
Remember, Financial Year (FY) 2013-14 corresponds to Assessment Year (AY) 2014-15
If you haven’t filed yet e-File your Tax Return using ClearTax now
You can also get help from a tax expert who can prepare & file your return for you.
Click here to buy a expert assisted planThis means that the Income Tax Department has still not processed your Income Tax Return or determined the refund yet.
Please check your refund status after a month to see if it has been updated.
This means:
The Income Tax Department has sent the refund to you (by Cheque or by direct debit to the Bank Account Number you provided while e-Filing).
If you received your refund, congrats! See you again next year 🙂
If your refund status is “Refund Paid”, and you haven’t received it yet, here’s what you need to do:
If you had opted for direct debit to your bank account while filing and you haven’t received your refund, you need to immediately contact your own bank or the State Bank of India to check for any errors.
You can contact SBI
a. Via email at itro@sbi.co.in
b. On phone at 1800 425 9760
c. By post at Cash Management Product, State Bank of India, SBIFAST, 31 Mahal Industrial Estate, Off: Mahakali Caves Road, Andheri (E), Mumbai – 400093
If you opted for refund via cheque while filing, but haven’t received the cheque check out the Speed Post tracking reference number for your cheque on the Refund Banker’s website.
This could mean either:
The most common case is you filed with no refund and no tax due. In that case, you’re all set for this year.
It could also be that you did file for a refund, but the Income Tax department denied the refund because their calculations did not tally with yours.
This generally can happen because of mismatch of TDS data, incompletely or improperly filled sections in the original filing.
If you forgot to include some deductions while filing, you can revise your return
When the Income Tax Department differs on the information you’ve provided, they would have also sent you an intimation explaining why.
You can now fix the errors and file a rectification to support your refund claim.
You can get help from an expert who can go through your tax notices and tax returns to best guide you. The expert can also help you file a rectification.
This means your Refund Claim has been accepted by the Income Tax Department.
After the Refund Claim has been accepted, the Income Tax Department sends the refund details to the Refund Banker who is tasked with processing your refund.
The Refund Banker service will give you the latest details of your refund that may include speed post tracking, error messages in case of incorrect bank details etc.
Click here to check your the details of your Refund
This could mean either:
The Income Tax Department has sent the refund to you, but the address provided to the IT department is wrong, hence the cheque was undelivered.
The bank account details (Account Number or IFSC Code) that you submitted to the I-T department is wrong, and hence the refund wasn’t processed.
Firstly, confirm the cause of the problem by entering your PAN number and Assessment Year on the Refund Banker’s website.
Once you have identified the cause, you need to login to your IncomeTaxIndiaEFiling.com account and then correct the information with the I-T department.
After you correct the details, you need to apply for the “Refund Reissue Request” from within your IncomeTaxIndiaEFiling.com account.
This could mean:
This typically indicates that the I-T department needs further clarification / Information regarding your Income Tax Return that you filed. The Assessing officer would like to discuss things further with you.
In some cases, this could also mean that you have some past taxes outstanding with the I-T department which will be adjusted against the tax refund requested by you.
On receiving such a message, contact the AO (Jurisdictional Assessing Officer) for your region.
You may contact your Assessing Officer via telephone or by post.
This means:
Your refund request has been rejected, and in fact the I-T department finds that you owe them unpaid taxes instead.
You may also have received a notice from the Income Tax Department with the exact amount of tax outstanding and the reason for the same.
This can happen because of incompletely or improperly filled sections in the original filing, withholding income information, or mismatch in TDS.
Read the intimation the I-T Department has sent you carefully and figure out where the problem occured. Cross check with your own e-Filing records to verify the information you provided was accurate.
If you find that your own refund request was indeed erroneous, pay the tax demanded by the I-T department within the time limit mentioned in the intimation.
If you think the I-T department made a mistake, you can update your information if necessary and file a rectification supporting your refund claim.
We can connect you to an expert who can go through your tax notices and tax returns to best guide you. They can help you file a rectification.
This message again goes out only to tax payers who had been served an intimation to rectify their original returns.
The rectified returns may be completely or partially accepted by the IT department.
Based on the rectification, the I-T department has calculated the refund amount and forward a refund payout request to SBI.
Such a message is shortly followed by a revised intimation and the refund amount from the IT department.
This message again goes out only to tax payers who have been served an intimation to rectify their original returns.
The rectified returns may be completely or partially accepted by the IT department.
However the I-T Department maintains that you have outstanding unpaid taxes. You will also receive an intimation with the exact amount that is outstanding and will have to pay this off within 30 days of receipt.
We can connect you to a tax expert who can go through your tax notices and tax returns to best guide you. They can then help you with the appropriate course of action.
This message again goes out only to tax payers who have been served an intimation to rectify their original returns.
The rectified returns may be completely or partially accepted by the IT department.
Based on the rectification, the department arrives at the conclusion that you neither owe any extra taxes, nor do you qualify for any sort of refund of taxes already paid.
You will receive a revised intimation clarifying this fact.
We can connect you to a tax expert who can go through your tax notices and tax returns to best guide you. They can then help you file a rectification.
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