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Frequently asked questions

Aadhaar Details
What is Aadhaar Card? Do I need it to file income tax return??

Aadhaar card is a unique identification number issued to every resident of India. You must mandatorily enter Aadhaar number to file income tax return. You may click here (https://cleartax.in/s/aadhaar-card) to know.

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What is Aadhaar enrollment number?

If you have applied for Aadhaar card for the first time through an enrollment centre then you get an acknowledgement slip that contains a 28-digit enrollment number which can be entered in the ITR form instead of Aadhaar number. You may click here (https://cleartax.in/s/aadhaar-enrollment-id-mandatory-for-income-tax-return) to know more.

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Do I need to pay again if I'm revising my original filed return?

If the ITR plan gets upgraded, then the nominal difference of ITR fees will be charged for filing revised return.

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Do I need to pay again if I'm revising my original filed return?

If the ITR plan gets upgraded, then the nominal difference of ITR fees will be charged for filing revised return.

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Do I need to pay again if I'm revising my original filed return?

If the ITR plan gets upgraded, then the nominal difference of ITR fees will be charged for filing revised return.

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Assesse Name
I entered the same name as on my PAN card but I'm still getting name mis-match issue. What should I do to resolve this??

This may be because the name displayed on your PAN card may be different from the name registered in the PAN database. You may click here & check the detailed guide to resolve this.

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I don't have Last name or Sur name. What should I do resolve Last name error?

You can keep the first name blank & simply enter your complete name in place of last name.

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What should I do if I'm unable to pay?

We suggest you to try other payment modes. If you still face issue, then please reach out to support@cleartax.in with details on the selected mode of payment, problem faced along with screenshot, if available.

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Where can I find the discount code?

You may select a discount code from the list of coupon codes available on the payment page or you may manually enter any other coupon if available with you.

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How to apply coupon code?

On the payment page, you may select a coupon from the list of coupon codes or you may manually enter any other coupon if available with you.

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Why is the discount code not working?

Please cross-check the applied discount code. If its correct & still not working that means the coupon code has expired. You may select one of the discount codes available on the payment page. If you have received a special discount code from your company & its not working, then please connect with your company HR for another special discount code.

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What should I do if the the amount from my bank a/c is debited but payment is still not successful?

We assure you that your money is safe. We suggest you to wait for a few minutes. If the payment is still not successful then please reach out to us at support@cleartax.in

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How is discount calculated after applying coupon code?

Discount is calculated on the MRP of your ITR plan. ITR plan is auto-selected as per the information filled in your income tax return.

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What should I do if my preferred mode of payment is not available?

We are working towards enabling all the different modes of payment. We suggest you to choose from the available payment options. Or you may please reach out to us at support@cleartax.in & we will help you out!

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What should I do if I'm unable to proceed to payment page?

We suggest you to try after some time. If the issue persists, then please reach out to support@cleartax.in

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Bank Details
I don't have tax refund. Do I still need to enter bank details??

Yes, its mandatory to enter bank details even if you don't have tax refund.

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I'm an NRI. Can I enter a foriegn bank account?

Yes, you may enter a foriegn bank account. However, we recommend you to enter an Indian Bank account.

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What are rewards?

Rewards are special partner coupons made available to our honest tax payers on completion of their return filing process. You may select from the list in the rewards section & redeem them on the partner website/app.

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When will I get rewards?

Rewards will be available after successfully filing your return.

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Where can I find rewards?

Rewards are available in the reward section which is made available only after successfully filing of your return. You may click here to check the rewards section.

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How to redeem rewards?

Rewards can be redeem on the checkout page of the selected partner website/app.

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When will I receive my cashback?

Once your payment is successful, cashback will be credited as per the terms & conditions of the selected payment partner. Please reach out to the concerned payment partner for any queries.

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Where will I receive my cashback?

Cashback will be credited to your linked a/c used for making payment. Please reach out to the concerned payment partner for any queries.

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Where can I find payment receipt/invoice?

Once the payment is successfully made, we would mail you the invoice to your registered mail id. If you still didn't receive it then please reach out to us at support@cleartax.in with the payment details.

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What should I do if I'm unable to file return due to ITD deadline?

ITR filing is not possible if you have missed the deadline. However, you can still file a belated return after paying late filing penalty fees to IT Department. Click here to know more on how to file belated return.

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Why did the payment got debited twice?

We are sorry for the inconvenience caused. We assure you that your money is safe. Please reach out to us at support@cleartax.in with the payment details.

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What should I do if the payment got debited twice?

We assure you that your money is safe. Please reach out to us at support@cleartax.in with the payment details.

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What is the refund process in case my ITR e-filing fails?

You need to write to support@cleartax.in with your Order ID and the details of the failure. ClearTax’s experts will assist you to complete your e-filing. If we are unable to complete your e-filing we will refund the amount to you. You may click here to check the refund status.

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DOB
What should I do if I'm getting a message as Date of birth (DOB) entered is not as per PAN??

Please cross-check the entered Date of birth with that on PAN. (Eg: 6th April 1990 should be entered as 06/04/1990)If you are still facing the issue, then please reach out to us at support@cleartax.in with the screenshot of the entered DOB along with the PAN copy.

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What should I do, if I made mistakes in my ITR filing?

You may file a revised ITR to correct the mistakes made in your filed ITR. Click here to know more on how to file revised ITR.

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What should I do, if I made mistakes in my ITR filing?

You may file a revised ITR to correct the mistakes made in your filed ITR. Click here to know more on how to file revised ITR.

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What should I do, if I made mistakes in my ITR filing?

You may file a revised ITR to correct the mistakes made in your filed ITR. Click here to know more on how to file revised ITR.

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What should I do, if I made mistakes in my ITR filing?

You may file a revised ITR to correct the mistakes made in your filed ITR. Click here to know more on how to file revised ITR.

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What should I do, if I made mistakes in my ITR filing?

You may file a revised ITR to correct the mistakes made in your filed ITR. Click here to know more on how to file revised ITR.

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What should I do, if I made mistakes in my ITR filing?

You may file a revised ITR to correct the mistakes made in your filed ITR. Click here to know more on how to file revised ITR.

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What should I do, if I made mistakes in my ITR filing?

You may file a revised ITR to correct the mistakes made in your filed ITR. Click here to know more on how to file revised ITR.

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What should I do, if I made mistakes in my ITR filing?

You may file a revised ITR to correct the mistakes made in your filed ITR. Click here to know more on how to file revised ITR.

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What should I do, if I made mistakes in my ITR filing?

You may file a revised ITR to correct the mistakes made in your filed ITR. Click here to know more on how to file revised ITR.

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Why ClearTax is charging for ITR filing?

We have simplified the tedious process of filing income tax returns for 6 million Indians. For faster & accurate filing, we enabled different features including Form 16 data parsing, Auto-filling data from IT Department, Capital Gains data parsing, auto-selection of tax regime for maximum tax savings etc. To continue supporting our users with this amazing product, we are charging a nominal fee to help us sustainably process the data of millions of Indians, all while ensuring 0% downtime. We promise to keep this affordable for all the honest taxpayers of our country.

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Why ClearTax is charging for ITR filing?

We have simplified the tedious process of filing income tax returns for 6 million Indians. For faster & accurate filing, we enabled different features including Form 16 data parsing, Auto-filling data from IT Department, Capital Gains data parsing, auto-selection of tax regime for maximum tax savings etc. To continue supporting our users with this amazing product, we are charging a nominal fee to help us sustainably process the data of millions of Indians, all while ensuring 0% downtime. We promise to keep this affordable for all the honest taxpayers of our country.

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Why ClearTax is charging for ITR filing?

We have simplified the tedious process of filing income tax returns for 6 million Indians. For faster & accurate filing, we enabled different features including Form 16 data parsing, Auto-filling data from IT Department, Capital Gains data parsing, auto-selection of tax regime for maximum tax savings etc. To continue supporting our users with this amazing product, we are charging a nominal fee to help us sustainably process the data of millions of Indians, all while ensuring 0% downtime. We promise to keep this affordable for all the honest taxpayers of our country.

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Why ClearTax is charging for ITR filing?

We have simplified the tedious process of filing income tax returns for 6 million Indians. For faster & accurate filing, we enabled different features including Form 16 data parsing, Auto-filling data from IT Department, Capital Gains data parsing, auto-selection of tax regime for maximum tax savings etc. To continue supporting our users with this amazing product, we are charging a nominal fee to help us sustainably process the data of millions of Indians, all while ensuring 0% downtime. We promise to keep this affordable for all the honest taxpayers of our country.

Did this answer your question?

Thanks for the feedback 😊

Why ClearTax is charging for ITR filing?

We have simplified the tedious process of filing income tax returns for 6 million Indians. For faster & accurate filing, we enabled different features including Form 16 data parsing, Auto-filling data from IT Department, Capital Gains data parsing, auto-selection of tax regime for maximum tax savings etc. To continue supporting our users with this amazing product, we are charging a nominal fee to help us sustainably process the data of millions of Indians, all while ensuring 0% downtime. We promise to keep this affordable for all the honest taxpayers of our country.

Did this answer your question?

Thanks for the feedback 😊

Why ClearTax is charging for ITR filing?

We have simplified the tedious process of filing income tax returns for 6 million Indians. For faster & accurate filing, we enabled different features including Form 16 data parsing, Auto-filling data from IT Department, Capital Gains data parsing, auto-selection of tax regime for maximum tax savings etc. To continue supporting our users with this amazing product, we are charging a nominal fee to help us sustainably process the data of millions of Indians, all while ensuring 0% downtime. We promise to keep this affordable for all the honest taxpayers of our country.

Did this answer your question?

Thanks for the feedback 😊

Why ClearTax is charging for ITR filing?

We have simplified the tedious process of filing income tax returns for 6 million Indians. For faster & accurate filing, we enabled different features including Form 16 data parsing, Auto-filling data from IT Department, Capital Gains data parsing, auto-selection of tax regime for maximum tax savings etc. To continue supporting our users with this amazing product, we are charging a nominal fee to help us sustainably process the data of millions of Indians, all while ensuring 0% downtime. We promise to keep this affordable for all the honest taxpayers of our country.

Did this answer your question?

Thanks for the feedback 😊

Why ClearTax is charging for ITR filing?

We have simplified the tedious process of filing income tax returns for 6 million Indians. For faster & accurate filing, we enabled different features including Form 16 data parsing, Auto-filling data from IT Department, Capital Gains data parsing, auto-selection of tax regime for maximum tax savings etc. To continue supporting our users with this amazing product, we are charging a nominal fee to help us sustainably process the data of millions of Indians, all while ensuring 0% downtime. We promise to keep this affordable for all the honest taxpayers of our country.

Did this answer your question?

Thanks for the feedback 😊

Why ClearTax is charging for ITR filing?

We have simplified the tedious process of filing income tax returns for 6 million Indians. For faster & accurate filing, we enabled different features including Form 16 data parsing, Auto-filling data from IT Department, Capital Gains data parsing, auto-selection of tax regime for maximum tax savings etc. To continue supporting our users with this amazing product, we are charging a nominal fee to help us sustainably process the data of millions of Indians, all while ensuring 0% downtime. We promise to keep this affordable for all the honest taxpayers of our country.

Did this answer your question?

Thanks for the feedback 😊

Why ClearTax is charging for ITR filing?

We have simplified the tedious process of filing income tax returns for 6 million Indians. For faster & accurate filing, we enabled different features including Form 16 data parsing, Auto-filling data from IT Department, Capital Gains data parsing, auto-selection of tax regime for maximum tax savings etc. To continue supporting our users with this amazing product, we are charging a nominal fee to help us sustainably process the data of millions of Indians, all while ensuring 0% downtime. We promise to keep this affordable for all the honest taxpayers of our country.

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