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RBI Customer Care: RBI Helpline Number & Email ID
RBI customer care helps users raise complaints and seek clarification on banking and financial services regulated by the Reserve Bank of India. You can contact the RBI customer care number by using the toll-free helpline. You may write to the official RBI customer care email ID to lodge grievances related to banks, NBFCs, and payment systems.
Key Highlights:
- The RBI customer care number (14448) is available for grievance-related assistance.
- RBI handles complaints only after the bank fails to resolve them.
- Regional RBI offices have Consumer Education and Protection Cells (CEPCs).
- RBI does not handle routine banking service requests.
How to Reach RBI Customer Care?
If you need to raise a complaint with RBI, ensure that the issue was first reported to the concerned bank or financial institution and remains unresolved. RBI accepts complaints only if the bank or financial institution does not resolve the issue within the prescribed timeframe. You may contact the RBI using the RBI customer care number or through the RBI customer care email ID.
RBI Toll-Free Number
The RBI toll-free number is 14448. You can contact customer care through this number to file your complaints between 9:30 AM to 5:15 PM.
RBI Helpline Number
RBI operates Consumer Education and Protection Cells (CEPCs) across states to assist customers with unresolved grievances. Given below are the contact details of RBI CEPC officers across major regional offices:
Sl no. | State | Address and Contact Details of The Officer-In-Charge Consumer Education and Protection Cell |
| 1. | Agartala | Reserve Bank of India, Old Municipal Road, 2nd Floor, Jackson Gate Building,Tripura West ,Agartala- 799001, Telephone: 0381-2381071 |
| 2. | Ahmedabad | Reserve Bank of India, 3rd Floor, Nr. Income Tax, Ashram Road, Ahmedabad-380 014, Telephone: 079-27540955 |
| 3. | Aizawl | Reserve Bank of India ,3rd Floor, F. Kapsanga Building ,Opposite Assam Rifle Gate ,Dawrpui, Aizawl, Mizoram – 796 001,Tel. No. 0389-2313442 |
| 4. | Belapur | 2 nd Floor, Reserve Bank of India,Sector 10, Plot No.3,CBD Belapur,Navi Mumbai - 400 614,Telephone: 022- 27578004 |
| 5. | Bengaluru | Reserve Bank of India,10/3/8, Nrupthunga Road, Bengaluru-560 001,Telephone: 080- 22180397 |
| 6. | Bhopal | Reserve Bank of India, Hoshangabad Road,Bhopal-462 011,Telephone: 0755-2551592 |
| 7. | Bhubaneswar | Reserve Bank of India,Pt. Jawaharlal Nehru Marg,Bhubaneswar – 751001,Telephone: 0674-2390074 |
| 8. | Chandigarh | Reserve Bank of India,Central Vista, Sector 17,Chandigarh - 160 017,Telephone: 0172-2780180 |
| 9. | Chennai | Reserve Bank of India,Fort Glacis, Rajaji Salai,Chennai-600 001,Telephone: 044-25361910 |
| 10. | Dehradun | Reserve Bank of India,74/1, Rajpur Road,GMVN Building,Dehradun - 248 001,Telephone: 0135-2740140 |
| 11 | Gangtok | Reserve Bank of India,Tseyang Dzong Building, Amdo Golai,NH-10, P.O. - Tadong, Gangtok -737 102 ,Tel. No. 03592-281117 |
| 12 | Guwahati | Reserve Bank of India,Pan Bazaar, Station Road,Guwahati - 781 001,Telephone: 0361-2636559 |
| 13 | Hyderabad | Reserve Bank of India ,6-1-56, Secretariat Road, Saifabad,Hyderabad-500 004, Telephone: 040-23232016 |
| 14 | Imphal | Reserve Bank of India ,Opp. Manipur Legislative Assembly,Lilashing Khongnangkhong, Imphal (Manipur) – 795 001,Telephone: 0385-2411819 |
| 15 | Jaipur | Reserve Bank of India,Rambagh Circle, Tonk Road,Jaipur-302 052,Telephone: 0141-2577948 |
| 16 | Jammu | Reserve Bank of India,Rail Head Complex,Jammu - 180 012,Telephone: 0191-2479472 |
| 17 | Kanpur | Reserve Bank of India,M.G Road,Kanpur - 208 001,Telephone: 0512-2332938 |
| 18 | Kochi | Reserve Bank of India,Ernakulam North ,Kochi - 682 018 ,Tel. No. 0484-2402468 |
| 19 | Kolkata | Reserve Bank of India,15, Netaji Subhas Road,Kolkata - 700 001,Telephone: 033-22130026 |
| 20 | Lucknow | Reserve Bank of India,8-9, Vipin Khand, Gomti Nagar,Lucknow - 226 010,Telephone: 0522-2307948 |
| 21 | Mumbai | Reserve Bank of India,Main Building,Mumbai Regional Office, Fort,Mumbai - 400 001,Telephone: 022- 22603644 |
| 22 | Nagpur | Reserve Bank of India,Dr. Raghavendra Rao Road,Civil Lines,P.B.No.15,Nagpur - 440 001,Telephone: 0712-2806326 |
| 23 | New Delhi | Reserve Bank of India,6, Sansad Marg,New Delhi - 110 001,Telephone: 011-23325247 |
| 24 | Panaji | Reserve Bank of India,7th Floor, Gera Imperium-II Patto,Panaji - 403 001,Telephone: 0832-2467888, Extn: 814, 815, 809/829 |
| 25 | Patna | Reserve Bank of India,South Gandhi Maidan,Patna - 800 001,Telephone: 0612-2320815 |
| 26 | Raipur | Reserve Bank of India,Subhashish Parisar,Satya Prem Vihar, Sundar Nagar,Raipur - 492 013,Tel. No. 0771-2242352 |
| 27 | Ranchi | Reserve Bank of India,R.R.D.A. Building,Pragati Sadan (4th Floor), Kutchery Road,Ranchi – 834001,Tel. No. 07542976444 |
| 28 | Shillong | Reserve Bank of India,3rd Floor, BSNL Bhavan,Opposite Ka Phan Nonglait Park, Barik,Shillong, East Khasi Hills,Meghalaya-793001,Telephone: 0364-2501839 |
| 29 | Shimla | Reserve Bank of India,Main Market, Kasumpti,Shimla – 171 009,Himachal Pradesh |
| 30 | Thiruvananthapuram | Reserve Bank of India,Bakery Junction,Thiruvananthapuram – 695 033,Telephone: 0471-2337188 |
RBI Customer Care email ID
For grievance redressal, complaints can be emailed to the official RBI address:
- For lodging complaints and grievances: crpc@rbi.org.in
- For feedback and general queries: rbikehtahai@rbi.org.in
Emails should include complaint details, bank name, and prior correspondence.
RBI Governor Contact Number
The contact details of the RBI governor are given below:
| Designation | Details |
| Governor | Shri Sanjay Malhotra |
| Telephone | 022-22661872 |
| Fax Number | 022-22661784 |
| Email ID | governor@rbi.org.in |
| Office Address | Reserve Bank of India, Central Office Building, Shahid Bhagat Singh Road, Mumbai – 400 001 |
Note: The RBI Governor’s office contact details are official administrative contacts and not meant for individual customer complaints. Grievances should always be routed through RBI customer care channels.
RBI Governor Email ID
The email ID of the RBI governor is governor@rbi.org.in
Note: The RBI Governor’s office contact details are official administrative contacts and not meant for individual customer complaints. Grievances should always be routed through RBI customer care channels.
The RBI customer care number and email ID provide a formal channel to escalate unresolved banking grievances. Before contacting RBI, customers must approach their bank first. Using the correct RBI customer care process ensures faster and valid grievance redressal under regulatory guidelines.
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Rucha K
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