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Since its incorporation in 1994, Housing Development Finance Corporation Limited (HDFC Ltd) has grown into one of the leading private sector banks in India. With 8,086 operating branches and 20,688 ATMs across 3,836 cities/towns, HDFC continues to lead the banking sector.
HDFC credit cards are widely popular among customers as convenient financial tools for managing expenses effortlessly. HDFC Bank's credit card customer care number is easily accessible, providing customers with instant assistance and support regarding credit card-related issues. Read on to learn the different ways to reach HDFC’s customer care team for any queries or concerns.
You can call any of the following HDFC customer care toll-free numbers for any grievance or queries:
You can access a range of HDFC credit card services by simply sending an SMS from your registered mobile number to 7308080808. You don't need to remember any special codes. Instead, just type out your request in the SMS body, such as checking your outstanding balance, reward points, or activating your credit card, and HDFC Bank will provide you with the necessary information.
Credit card-related service requests and complaints that can be raised by sending an SMS to 7308080808 include:
You can even use WhatsApp to send a message to 707 0022 222 describing your issue and requesting for assistance. The support team will respond promptly.
You can write an email to the Principal Nodal Officer if the concerned Grievance Redressal Officer has not effectively resolved your issue within 10 business days. To send an email with a complaint, follow the below-mentioned steps:
Step 1: Open HDFC's Contact Us page.
Step 2: Under the 'Nodal Officers/Principal Nodal Officer' section, select the 'Email us' option.
Step 3: A complaint form will open up. Fill in the details and submit it.
Step 4: The Nodal Officer will get all the details you have entered in the form of an e-mail.
The following is a list of city-wise tolled (chargeable) numbers to reach HDFC credit card customer care in each city:
City | Contact Number |
Pune | 020 61606161 |
Mumbai | 022 61606161 |
Kolkata | 033 6160616 |
Jaipur | 0141 6160616 |
Indore | 0731 6160616 |
Hyderabad | 040 61606161 |
Delhi and NCR | 011 61606161 |
Cochin | 0484 6160616 |
Chennai | 044 61606161 |
Chandigarh | 0172 6160616 |
Bangalore | 080 61606161 |
Ahmedabad | 079 61606161 |
Lucknow | 0522 6160616 |
If your city is not mentioned on this list, you can dial the following number to resolve your credit card queries - 1860 267 6161
You can reach out to HDFC Bank through their official Twitter handle @hdfc_bank for any service-related complaints or queries. The customer care team is available 24/7 to provide instant assistance and support, making it a convenient way to get help with your HDFC Bank services.
You can also write a letter explaining your query or complaint to HDFC Bank’s credit card customer care addresses mentioned below.
For Regular Post:
Manager,
HDFC Bank Cards Division,
PO BOX # 8654,
Thiruvanmiyur PO,
Chennai - 600 041
For Courier:
Manager,
HDFC Bank Cards Division,
# 8, Lattice Bridge Road,
Thiruvanmiyur, Chennai - 600 041
Within the next 10 working days, you can expect a response. If your issue is still unresolved, you can escalate the matter to the concerned nodal/principal nodal officer through call, email or letter.
You can write a letter to the concerned nodal officer instead of sending them an email. Below is the list of the nodal officers and their postal addresses:
Area of Operation | Centre | Address |
Andhra Pradesh and Telangana | Hyderabad | HDFC Bank Ltd, 8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad - 500 034 |
Assam, Manipur, Arunachal Pradesh, Mizoram, Meghalaya, Tripura and Nagaland | Guwahati | HDFC Bank Ltd, Ujjal Arcade, Ground Floor, M.C. Road, Chenikuthi Bus Stop, Guwahati, Assam - 781 003 |
Bihar | Patna | HDFC Bank Ltd, Pustak Bhawan, Opposite Gopal Complex, Shaheed Chowk Ranchi- 834 001 Jharkhand |
Chhattisgarh | Raipur | HDFC Bank Ltd, Plot No. Z-1, Asha Avenue Building, MP Nagar Zone -1, Bhopal -462011 (M.P) |
Delhi | Delhi I | HDFC Bank Ltd, 5th Floor Ambience Mall Sector - 10 Rohini, Delhi-110085 |
Gujarat, Union Territories of Daman and Diu, Dadra and Nagar Haveli | Ahmedabad | HDFC Bank House, Opp. Navrangpura Jain Temple, Navrangpura, Ahmedabad - 380 009 |
Haryana (except Ambala, Yamuna Nagar and Panchkula Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | Delhi II | HDFC Bank Ltd, 5th Floor Ambience Mall Sector -10 Rohini, Delhi-110085
|
Punjab, Himachal Pradesh, Union Territory of Panchkula and Chandigarh, Yamuna Nagar and Ambala Districts of Haryana | Chandigarh | HDFC Bank Ltd, Plot No I-15, Sector 101, Alpha IT City, Mohali - 160062 |
Jammu and Kashmir | Jammu | HDFC Bank Ltd, 5th Floor Ambience Mall Sector - 10 Rohini, Delhi-110085 |
Jharkhand | Ranchi | HDFC Bank Ltd, Pustak Bhawan, Opposite Gopal Complex, Shaheed Chowk Ranchi - 834001, Jharkhand |
Karnataka | Bangalore | HDFC Bank Ltd., MG Towers No. 16, Sarakki Main Road, MG Gardens, JP Nagar, 1st Phase, Bangalore – 560078 |
Kerala, Union Territory of Lakshadweep and Puducherry (only Mahe Region) | Thiruvananthapuram | HDFC Bank Ltd, Cordial Residency Towers, Opposite Kurups Lane, Sasthamangalam, Thiruvananthapuram - 695010 |
Madhya Pradesh | Bhopal | HDFC Bank Ltd, Plot No. Z-1, Asha Avenue Building, MP Nagar Zone -1, Bhopal -462011 (M.P) |
Districts of Mumbai, Mumbai Suburban and Thane | Mumbai I | HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 |
Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa | Mumbai II | HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 |
Odisha | Bhubaneswar | HDFC Bank Ltd., Jardine House, 4 Clive Row, Kolkata - 700 001 |
Rajasthan | Jaipur | HDFC Bank Ltd, A-8 Hanuman Nagar (A), Jaipur - 302021, Rajasthan |
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands | Chennai | HDFC Bank Ltd., Prince Kushal Towers, First Floor, A Wing, 96, Anna Salai, Chennai - 600002 |
Uttar Pradesh (excluding Districts of Gautam Buddha Nagar, Ghaziabad, Shamli (Prabudh Nagar), Saharanpur, Muzaffarnagar, Meerut, Baghpat, Bijnor and Amroha (Jyotiba Phule Nagar) | Kanpur | HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow - 226001 |
Uttarakhand and seven districts of Uttar Pradesh viz., Shamli (Prabudh Nagar), Saharanpur, Baghpat, Muzaffarnagar, Bijnor, Meerut and Amroha (Jyotiba Phule Nagar) | Dehradun | HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow - 226001 |
West Bengal and Sikkim | Kolkata | HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata - 700 001 |
The address of the Principal Nodal Officer of HDFC Bank Ltd is as follows:
HDFC Bank Ltd.,
5th Floor, Tower B,
Peninsula Business Park,
Lower Parel West,
Mumbai - 400013
If the issue is still unresolved after following this process, and 30 days have passed since filing the complaint with the Principal Nodal Officer, you can then approach the Banking Ombudsman for further resolution.
HDFC Bank, driven by its core value of Customer Focus, offers multiple channels for feedback and complaints. One key service is the Grievance Redressal System, which allows customers to directly communicate their issues to the Grievance Redressal Officer.
To ensure a streamlined process, the system uses a structured form where customers can fill in essential details. Upon submission, the form is sent to the Redressal Officer via email. Here’s how to easily lodge a grievance with HDFC Bank:
Step 1: Visit the official website of HDFC Bank and go to the Contact Us page.
Step 2: Scroll down to the ‘Grievance Redressal Officer’ section, expand it, and click on ‘Contact details’.
Step 3: On the contact details page, click on the option 'Email us’.
Step 4: The ‘Write to Grievance Redressal Officer’ form will appear. Enter all necessary details along with your complaint, and submit the form.
If you are overseas, the HDFC customer care numbers you can access are as follows:
Country | Contact Number |
Canada | 855 999 6061 |
USA | 855 999 6061 |
Singapore | 800 101 2850 |
Kenya | 0 800 721 740 |
Other countries | 91-2267606161/91-2260006000 |
Note: These calls may be subject to ISD calling rates. Please check with your service provider for more details regarding the charges.
The most common queries HDFC credit card users have are related to cards getting stolen/lost or blocked.
If your HDFC credit card is stolen or lost, immediately report the loss by calling the customer service helpline. Alternatively, you can log into your HDFC credit card net banking account and select the option to block the card.
Once your HDFC credit card is blocked due to suspicious activity or an unauthorized transaction, it cannot be reactivated. In this case, it's recommended to request a replacement card.
You can raise a request for a replacement card by contacting a customer service representative. Then, pay for a new card via net banking, download the required form, fill it out and physically mail it to the address mentioned below:
HDFC Bank Cards Division, P.O BOX #8654, Thiruvanmiyur P.O. Chennai 600 041
The ‘Contact Us’ page of HDFC Bank’s official website provide ample information regarding all the possible ways to reach the customer care team, officers, and other important personnel of the bank to assist you in resolving credit card-related issues.
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