HDFC Credit Card Customer Care Number

Since it was incorporated in 1994, the Housing Development Finance Corporation Limited (HDFC Ltd) has grown into one of the leading private sector banks in India. It has 8,086 operating branches and 20,688 ATMs across 3,836 cities/towns. 

HDFC credit cards are widely popular among customers as convenient financial tools for managing expenses effortlessly. HDFC Bank's credit card customer care number is easily accessible, and customers get instant assistance and support regarding credit card-related issues. Read on to learn the different ways to reach HDFC’s customer care team.

HDFC Credit Card Customer Care Toll-Free Number

You can call any of the following HDFC customer care toll-free numbers for any grievance or queries:

• 1860 267 6161/1800 202 6161 (for general queries)
• 61606161/ 6160616 (add your area code before the mentioned number to get connected with your city's customer care)
• 1800-258-3838 (for complaints)
• 9122 61606160/022-61606160 (when you are travelling abroad)
• 9122 61717606 (for customers of Diners Black Credit Card, Imperia Account and Infinia Credit)

HDFC Credit Card Customer Care SMS Number

You can avail various HDFC credit card services like checking your outstanding balance and reward points, activating a credit card, etc by sending an SMS from your registered mobile number to the number 7308080808. You don’t need to type in codes. Instead, you can explain what you want in words in the SMS body. 

Credit card-related service requests and complaints that can be raised by sending an SMS to 7308080808 include:

• Block and reissue credit card
• Credit card dispute
• Convert big spends to EMI
• View reward points

You can even use WhatsApp to send a message to 707 0022 222 describing your issue and requesting for assistance. The support team will respond promptly.

HDFC Bank Credit Card Customer Care Email Address

You can write an email to the Principal Nodal Officer if the concerned Grievance Redressal Officer has not effectively resolved your issue within 10 business days. To send an email with a complaint, follow the below-mentioned steps:

Step 1: Open HDFC's Contact Us page.

Step 2: Under the 'Nodal Officers/Principal Nodal Officer' section, select the 'Email us' option.

Step 3: A complaint form will open up. Fill in the details and submit it.

Step 4: The Nodal Officer will get all the details you have entered in the form of an e-mail.

24x7 HDFC Bank Credit Card Customer Care Numbers (City-Wise)

The following is a list of city-wise tolled (chargeable) numbers to reach HDFC credit card customer care in each city:

If your city is not mentioned on this list, you can dial the following number to resolve your credit card queries - 1860 267 6161

Connect to HDFC Bank Credit Card Customer Care on Twitter

HDFC has a running Twitter handle (https://twitter.com/hdfc_bank?lang=en) for customers to post any service-related complaint or query. The customer care team responds instantly and is ready for assistance 24/7.

HDFC Credit Card Customer Care Postal Address

You can also write a letter explaining your query or complaint to HDFC Bank’s credit card customer care addresses mentioned below.

For Regular Post:

Manager, 

HDFC Bank Cards Division, 

PO BOX # 8654, 

Thiruvanmiyur PO, 

Chennai - 600 041 

For Courier:

Manager, 

HDFC Bank Cards Division,

# 8, Lattice Bridge Road, 

Thiruvanmiyur, Chennai - 600 041

Within the next 10 working days, you can expect a response. If your issue is still unresolved, you can escalate the matter to the concerned nodal/principal nodal officer through call, email or letter.

HDFC Nodal Office Contact Details

You can write a letter to the concerned nodal officer instead of sending them an email. Below is the list of the nodal officers and their postal addresses:

The address of the Principal Nodal Officer of HDFC Bank Ltd is as follows:

HDFC Bank Ltd.,

5th Floor, Tower B, 

Peninsula Business Park, 

Lower Parel West, 

Mumbai - 400013

The Principal Nodal Officer will reply within 10 business days when you have followed the escalation matrix. Thus, please remember to follow the escalation matrix, i.e. when you have a grievance, first contact the customer care number, then the grievance redressal officer, and lastly, the Principal Nodal Officer.

Even after following the escalation matrix, if there are instances where your complaints are not resolved, you can contact the Banking Ombudsman. However, contact the Banking Ombudsman if your complaints are not resolved within 30 days from the date when your complaint was filed with the Principal Nodal Officer.

HDFC Credit Card Customer Grievance Redressal System

Keeping in mind ‘Customer Focus’, one of HDFC Bank’s 5 core values, the bank offers multiple channels for feedback and complaints. The ‘Grievance Redressal System’ is one such customer-assistance service provided by the bank so that customers can write their complaints to the Grievance Redressal Officer. 

To keep everything properly structured, the grievance system accepts complaints through a form. It asks for all the necessary details to be filled in by the customer and upon submission, sends it to the Redressal officer in the form of a mail. The steps to lodge a grievance are as follows.

Step 1: Visit the official website of HDFC Bank and go to the Contact Us page.

Step 2: Scroll down to the ‘Grievance Redressal Officer’ section, expand it, and click on ‘Contact details’.

Step 3: On the contact details page, click on the option 'Email us’.

Step 4: The ‘Write to Grievance Redressal Officer’ form will appear. Enter all necessary details along with your complaint, and submit the form.

HDFC Credit Card International Helpline Numbers

If you are overseas, the HDFC customer care numbers you can access are as follows:

Note: These calls may be subject to ISD calling rates. Please check with your service provider for more details regarding the charges.

HDFC Credit Card Customer Queries

The most common queries HDFC credit card users have are related to cards getting stolen/lost or blocked.

• In Case of Credit Card Theft: 

If you find out that your card has been stolen or you have lost it, report the loss of your card by calling the customer service helpline. Alternatively, you can log into your HDFC credit card net banking account to select the appropriate option to block the card.

• In Case Your Credit Card Gets Blocked: 

Your HDFC credit card cannot be reactivated if it has been blocked (due to the detection of suspicious activity or any concern you reported regarding an unauthorised transaction). In such a case, it is recommended that you ask for a replacement card. 

You can raise a request for a replacement card by contacting a customer service representative. Then, pay for a new card via net banking, download the required form, fill it out and physically mail it to the address mentioned below:

HDFC Bank Cards Division, P.O BOX #8654, Thiruvanmiyur P.O. Chennai 600 041

The ‘Contact Us’ page of HDFC Bank’s official website provide ample information regarding all the possible ways to reach the customer care team, officers, and other important personnel of the bank to assist you in resolving credit card-related issues.

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