Document

AI Summary to Minimize your effort

Index

SBI Credit Card Customer Care Number

By Mayashree Acharya

Updated on: Jun 12th, 2024

13 min read

State Bank of India (SBI) is an Indian multinational and public sector commercial bank. The bank’s credit card service is widely popular in India; the bank has issued over 16 million credit cards in the country. SBI credit card customer care employs a team of efficient and empathetic professionals ready to assist you with all queries. Below are the toll-free numbers, SMS numbers, email IDs, and other modes of contacting SBI's customer services for your convenience.

SBI Customer Care Toll-Free Numbers

SBI account holders with credit cards can call the SBI customer care toll-free numbers below to address any of their queries:

SBI Credit Card Customer Care Number	SBI Credit Card Toll-Free Number
1860 500 1290	1800 1234
1860 180 1290	1800 2100
39 02 02 02 (Prefix local STD Code)	1800 11 2211
1800 180 1290	1800 425 3800

SBI Credit Card Customer Care

SBI credit cardholders can contact SBI’s customer care executives to resolve their queries, register complaints, or provide feedback by calling the SBI customer care toll-free numbers provided above. SBI’s customer service centre can also help cardholders apply for a credit card and resolve issues related to the card.

SBI City-Wise 24x7 Credit Card Customer Care Number

You can call SBI’s city-wise 24x7 credit card customer care number, prefix your city STD code and dial 39 02 02 02 to talk to your city’s SBI executives.

Keep the below details ready before calling the customer care number or toll-free numbers:

Your 16-digit card number
Card expiry date
Access to the registered phone number since you will receive an OTP on this number
Your 4-digit PIN

You may need to provide these details depending on your query or concern.

SBI Credit Card Missed Call Service

SBI cardholders can also give a missed call to the dedicated virtual number to get different credit card account information. Once you give a missed call to the virtual number from your registered mobile number, you will get instant information via SMS on your registered mobile number. The table below contains the dedicated virtual missed call numbers:

Credit Card Service	Missed Call Number
Card Balance Enquiry	8422845512
Reward Point Summary	8422845514
Available Cash and Credit Limit	8422845513
Previous Payment Status	8422845515

SBI Credit Card Customer Care SMS Number

You can get some common details about your credit card account through the ‘Simply SMS’ service offered by SBI. To avail services like last payment status, blocking card, balance enquiry and more, you need to send an SMS from the registered mobile number.

The table below shows the SMS codes you must send along with the last four digits of your credit card number (XXXX).

Type of Service	SMS to be sent to 5676791
Block your stolen or lost credit card	BLOCK XXXX
Last payment status	PAYMENT XXXX
Balance enquiry	BAL XXXX
Reward points summary	REWARD XXXX
Available cash limit and credit limit	AVAIL XXXX
Request a duplicate statement	DSTMT XXXX MM (MM is the statement month)
Subscribe for e-statement	ESTMT XXXX

SBI Credit Card Customer Care E-Mail Address

For your credit card-related queries, sending an email to SBI credit card customer care is also a reliable and convenient source of quick assistance. To use the email service, you need to visit the SBI credit card services official site.

Land on the ‘Contact Us’ page by clicking on the ‘Get In Touch’ tab. Scroll down to the ‘Email Us’ section. Upon clicking on ‘Email Us’, you will be asked to log in if you are not signed in yet. Sign in using your SBI customer ID and password to send an email.

Important Email Addresses

customercare@sbicard.com
customercare@sbi.co.in
contactcentre@sbi.co.in
socialreply@sbi.co.in (General)
nodalofficer.aadhaarseeding@sbi.co.in (Aaadhaar seeding)
customercare.homeloans@sbi.co.in (Home Loan)
gm.customer@sbi.co.in (General)
feedback@sbicard.com (For credit card-related complaints)

Connect to SBI Credit Card Customer Care on Twitter

To assist customers with credit card-related issues, SBI has a Twitter handle (https://twitter.com/sbicard_connect). You can connect with SBI’s efficient customer care executives through this platform to get your card-related issues resolved.

SBI Credit Card Customer Care Postal Address

You can write a letter to SBI regarding your query or grievances to the following addresses:

Address 1

SBI Cards and Payment Services Limited,

Unit 401 & 402, 04th Floor, Aggarwal Millenium Tower,

E-1,2,3 Netaji Subhash Place,

Wazirpur, New Delhi 110034

Address 2

Manager- Customer Care Services

SBI Cards & Payment Services Ltd.

DLF Infinity Towers, Tower C, 12th Floor,

Block 2, Building 3, DLF Cyber City,

Gurgaon -122002(Haryana) India

SBI Credit Card Customer Grievance Redressal System

You will find SBI's grievance redressal details on the 'Contact Us' page, just above the 'Email Us' section.

You can use any of the available options that suit your complaint. SBI promises to put in their best effort to resolve anything you report to them within a given timeline. However, if their customer care needs more time to resolve your issue, they will keep you notified of the latest developments.

You can write to the 'Manager- Customer Care Services' at the following address.

SBI Cards & Payment Services Ltd.

DLF Infinity Towers, Tower C, 12th Floor,

Block 2, Building 3, DLF Cyber City,

Gurgaon -122002(Haryana) India.

To escalate a query, in case you are not satisfied with the bank's response to your online Interaction: you can call 1860-180-7777 and ask the representative to escalate your interaction.

Escalation Matrix

Go to this link to see the SBI Escalation Matrix and other options.

Grievance Redressal Officer:

Name	Designation	Contact number	Write to SBI Customer Support	Address
Mr. Prosenjit Dhar	Nodal Officer	1860-180-7777	Escalate your interactions	DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana)
Mrs. Rupali Bhardwaj	Principal Nodal Officer	1860-180-7777	Escalate your interactions	DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana)

SBI Credit Card International Helpline Number

Following is a list of SBI international toll-free helpline numbers for Non-Resident Indian (NRI) customers.

Country	Helpline Number
Australia	1800-012-473
Belgium	80-076-562
Germany	800 183 0736
Singapore	800 101 2333
France	800-740-849
Japan	006-633-812-439
Bahrain	80-801-724
Canada	1866-3284-209
Hong Kong	800-932-045
Italy	800-789-407
Netherlands	800-022-3031
Oman	800-757-92
Russia	810-800-293-010-12
South Africa	800-982-360
United Kingdom	808-101-7633
New Zealand	800-449-909
Qatar	00800-100-157
Saudi Arabia	800-814-4209
United Arab Emirates	800-091-190-05
United States of America	1866-328-4209

SBI Credit Card Customer Queries

Broadly speaking, customers raise queries primarily for issues of card theft or when their card is blocked due to suspicious activity or because of reaching the credit limit. SBI offers quick assistance for the mentioned issues. The set of actions you can perform in each case is described below:

Card Theft

In case your card is stolen or has been lost, you can call the toll-free numbers 1800 180 1290 or 1800 11 1109, or the toll-free mobile number 94491 12211.

You can also call the numbers 1860 180 1290 or 080 - 2659 9990.

As an alternative to calling the above-mentioned numbers, you can also prefix your local STD code and dial the number 39 02 02 02. This will lead you to an Interactive Voice Response (IVR) system, which will instruct you to dial ‘2’ to report your card as stolen or lost.

Card Being Blocked Due to Suspicious Activity

If your card is blocked due to the detection of suspicious activity or because you reported an unauthorised transaction, you can re-activate it by calling the customer service centre at 1860 180 1290 or 3902 0202.

Card Being Blocked due to Overutilisation

Your card may be blocked for further usage if you have exhausted the credit limit assigned to your card. To unblock your card, you need to immediately make the payment on your SBI Credit Card to bring your balance below your assigned credit limit. You can make a payment from this page.

To know your available limit, send an SMS to 5676791 with the text AVAIL XXXX (XXXX=last four digits of your SBI Credit Card). On the other hand, you need to send an SMS to 5676791 with the text BAL XXXX (XXXX=last four digits of your SBI Credit Card) to know your total outstanding.

City Wise Walk-in Desk Address

City	Address
Ahmedabad	SBI Card, No 117, 1st Floor, Lobby-2, Sakar IX, Ashram Road, Ahmedabad, Gujarat - 380 009
Aurangabad	State Bank of India, 418 Plot no 1, Town Center, CIDCO, Aurangabad, Maharashtra- 431003
Bangalore	SBI Card, Unit No. 1002, 10th Floor, ‘A’ Block, ‘EMBASSY HEIGHTS’, No.13, Magrath Road, Bangalore - 560 025
Bhopal	SBI Shivaji Nagar Branch, Near 7 Number Stop, Bhopal, Madhya Pradesh - 462016
Chandigarh	State Bank of India, 2nd Floor, SCO No. 2915/16, SEC- 22 C (OPP J W Marriot Hotel), Chandigarh - 160022
Chennai	SBI Card, 4th Floor, Tower B KRC Commerzone Mount Poonamallee Road, Porur, Chennai - 600116
Chennai SBI Parktown	State Bank of India, CLS Building, 68 Evening Bazar Road, Parktown, Chennai- 600003
Cochin	State Bank of India, CSL Complex Broadway, Ernakulam - 682031
Coimbatore	SBI Cards & Payment Services Limited, Old No 8, Ne no 19, Door No:141, 3rd Floor, Diwan Bahadur Road, R.S Puram West, Coimbatore - 641002
Guntur	State Bank of India, Main Branch, Collector Office Road, Kanna Vari Thota, Guntur - 522004
Guwahati	SBI Dispur Branch, Ground Floor, Opp. Assam Secretariat, Dispur, Guwahati - 781006
Gurgaon	SBI Card, Infinity Towers, Tower C, 11th Floor, DLF Cyber City, DLF Phase 2, Gurgaon, Haryana - 122002
Hyderabad	SBI Card, Unit Nos. 3C, 3D & 3E, 3rd Floor, Queens Plaza, 1-8-382, Queens Plaza, S.P. Road, Secunderabad, Telangana - 500003
Indore	SBI GPO Main Branch, Near GPO Post Office, AB Road Indore - 452001
Jabalpur	State Bank of India Civil Lines Main Branch Opposite Rishi Regency Jabalpur - 482001
Jaipur	State Bank of India, Amrapali circle Branch, Rainbow Tower, Vaishali Nagar, Jaipur - 302021 State Bank of India, Hawa Sarak, Civil Lines, 22 Godown, Jaipur - 302006
Jamshedpur	State Bank of India, Sakchi Branch, 108, Sayon Complex SNP Area, Sakchi, Jamshedpur - 831 001
Kanpur	State Bank of India Main Branch, Block 1 Opp. BSNL Building, Kanpur - 208001
Kolkata	SBI Card, Block-A, 3rd Floor, Apeejay House, No-15, Park Street, Landmark-Next to Park Hotel, Kolkata - 700016
Lucknow	State Bank of India, Chowk Branch, opposite Koneshwar Mandir, Lucknow - 226003
Ludhiana	State Bank of India - Main Branch, Civil Lines, Near Fountain Chowk, Ludhiana - 141001
Mumbai	SBI Card,301, B 3rd floor Silver Utopia Chakala Opp P & G plaza Andheri, East Mumbai - 400099
Mumbai Corporate Center	State Bank Of India, Madam Cama Road Branch, State Bank Bhavan Nariman Point Mumbai - 400021
Mysore	State Bank of India, Brindavan Extension Branch, KRS Road, Mysore, Karnataka - 570020
Nashik	State bank of India. Mico Circle Branch, Plot No 177-D, Shop No 1, Shanta Madhav Sankul., Opposite Hundai Showroom, Nashik - 422002
New Delhi	State Bank of India, B Block, SBI LHO, 11 Parliament Street, New Delhi -1 SBI Cards, 401,402 Fourth Floor Aggarwal Millennium Tower, E-1,2,3, Netaji Subhash Palace Wazirpur Near BTW, New Delhi - 110034
Nagpur	State Bank of India, farmland Rajmachi, road branch Ramdaspeth Nagpur - 440010
Patna	State Bank of India, Anandpuri Branch, Patna, Bihar - 800001
Pune	SBI Card office, 6th Floor Suyog Platinum (Adjacent to Conard Hotel) Mangaldas Road, Pune - 411001
Raipur	State Bank of India, Main Branch, Jai Stambh chowk, Raipur - 492 001
Rajkot	State Bank of India Bank 1st Floor Anmol Arcade Amin Marg, Axar Marg, Gujarat housing board, Kotecha Nagar, Rajkot, Gujarat - 3600001
Surat	State Bank of India, Chowk Bazaar, Surat, Gujarat - 395003
Tiruchirappalli	Randstad India, 1st Floor, Kingstone Park, SBI Ramalinga Nagar Branch Upstairs, Aruna Theater Opposite Puthur High Road, Trichy - 17
Trivandrum	SBI Puthenchanthai Branch, Prasanthi Mansion, MG Road, Opp to Ayurveda College, Trivandrum - 695001
Tirupati	SBI Main Branch, Behind Govindarajula Temple, Chittoor (dt), Tirupati - 517501
Vadodara	State Bank of India, BIDC branch, Gorwa, Vadodara, Gujarat - 390016
Vijayawada	State Bank of India, Brindavan Colony Branch, BSNL Micro wave Building MG Road, Vijayawada - 520010
Vishakhapatnam	State Bank of India, Main Branch, Rednam Gardens, Old Jail Road, Vishakhapatnam - 530002

Please note the following timings before visiting the SBI city bank branches:

SBI branch working hours - 10:00 AM - 4:00 PM
SBI card office working hours - 10:00 AM - 6:00 PM
SBI bank branch and SBI card offices are closed on the 2nd and 4th Saturdays of every month
SBI bank branches and SBI card offices are closed on all National Holidays and Sundays

SBI Ombudsman Scheme

The Reserve Bank of India introduced the Ombudsman scheme with the aim of resolving of all complaints from customers related to bank services. Ombudsmen are independent and impartial persons who investigate complaints not solved by the banks.

You can contact the Banking Ombudsman if you have not received a satisfactory response within 30 days of lodging a complaint with the SBI bank executives. Banking Ombudsmen are appointed with offices in state capitals. You can find the addresses and email details of the Banking Ombudsman offices here.

You can file a complaint with the Banking Ombudsman by writing a letter to the Ombudsman at the provided address or sending an email to them at the given email address.

The State Bank of India offers a range of contact options for its credit card customers. They can call the above-presented numbers to call the SBI credit card customer care or use the SMS services. They can also send an email to the official address for queries, complaints or available services.

Can't get yourself started on taxes?

Get a Cleartax expert to handle all your tax filing start-to-finish

Get Cleartax expertise now

Frequently Asked Questions

How can I contact SBI credit customer care?

For SBI credit card-related issues, you can dial the following numbers:

1860 180 1290, 1860 500 1290, 39 02 02 02 (local STD code as prefix) or 1800 180 1290 (toll-free).

How can I contact SBI credit card customer care online?

To contact SBI credit card customer care online, you can write to the following email addresses: feedback@sbicard.com, gm.customer@sbi.co.in, customercare@sbi.co.in and contactcentre@sbi.co.in. You can also escalate your query at the SBI credit card portal (www.sbicard.com/en/webform/escalate-login.page).

Is SBI customer care working 24 hours?

SBI customer care executives are available 8 AM - 8 PM from Monday to Saturday.

How do I contact SBI credit card customer care by email?

What are the SBI credit card customer care hours?

SBI credit card customer care executives are available 8 AM - 8 PM from Monday to Saturday.

What languages does SBI credit card customer care support?

SBI customer care can provide support in Hindi, English, and any regional language based on where a branch is located.

What can I do with SBI credit card customer care?

You can enquire about your credit card balance, purchase limit, etc., or raise a complaint or ask for any kind of help regarding your SBI credit card usage.

How can I close my SBI credit card account?

You need to place a request for account closure by writing to SBI customer care email, or by calling their helpline number. Termination will be effective only after you pay all the outstanding amounts on the card account.

Will I be charged if I request for a SBI credit card to be re-issued?

For the reissue/replacement of your SBI credit card, you will be charged a fee of Rs. 100/- + taxes.

What do I do if there is no response after I send an email to head.customercare@sbigeneral.in?

If you have not received any response within 14 days, or if you are not satisfied with the decision/resolution communicated by head.customercare@sbigeneral.in, you can SMS - ‘UNHAPPY’ to 8008 20 20 20. SBI officers will contact you.

Can I connect to SBI customer care via Twitter?

Yes. SBI has a Twitter handle (https://twitter.com/sbicard_connect) to assist customers with credit card-related issues. SBI’s efficient customer care executives can resolve your card-related issues, upon reaching them through this platform.

For how many hours in a day is the line- 1800 22 1111 available?

You can call this toll-free customer care number from 8 AM - 8 PM from Monday to Saturday, as executives are available in that window.

What do I do if my card fails to authenticate or is not accepted at a Point Of Sale terminal?

This is an unusual case unless you have made any manual error in entering your PIN or card number or if your card has expired. Check the expiry date, or try to recollect your PIN. If these measures don’t work, you can call the SBI credit card customer care for instant assistance.

About the Author

Mayashree Acharya

Senior Content Writer

I am an advocate by profession and have a keen interest in writing. I write articles in various categories, from legal, business, personal finance, and investments to government schemes. I put words in a simplified manner and write easy-to-understand articles. Read more

Quick Summary

State Bank of India (SBI) offers comprehensive solutions for credit card customers, with various contact options such as toll-free numbers, SMS services, email, and social media. Additionally, customers can reach out through postal services and walk-in desks. The bank also provides information on queries, grievances, and escalation procedures. SBI's international helpline numbers for NRI customers are listed alongside city-wise walk-in desk addresses.