SBI Credit Card Customer Care Number

Updated on: Sep 10th, 2025

11 min read

SBI credit card customer care provides 24x7 assistance through toll-free helplines, SMS, missed call services, and email support. Whether it’s a query on bills, lost/stolen cards, credit limit, or reward points, customers can instantly connect with SBI’s support team in India or abroad.

Key Highlights:
Toll-Free Numbers: 1860 180 1290, 1800 1234, 1860 500 1290, 1800 2100.
City-wise Access: Prefix local STD code and dial 39 02 02 02.
Missed Call Services: Quick updates on balance, payment status, and rewards.
SMS Services: Block card, check balance, credit limit, and reward points.
International Helplines: Dedicated toll-free numbers for NRIs across 20+ countries.

SBI Credit Card Customer Care Toll-Free Numbers

SBI credit cardholders can call the SBI credit card customer care numbers given below:

Service	Number
General Queries (24x7)	1860 180 1290 / 1860 500 1290
Alternative Toll-Free	1800 1234 / 1800 2100
Landline Access (prefix local STD code)	39 02 02 02
Additional Helpline	1800 11 2211 / 1800 425 3800

SBI Credit Card Customer Care 24x7 City-Wise Number

You can call SBI credit card customer care 24x7. You can dial 39 02 02 02 with your city's STD code as a prefix to connect with local SBI executives.

Keep the below details ready before calling the SBI credit card customer care number:

Your 16-digit card number
Card expiry date
Access to the registered phone number since you will receive an OTP on this number
Your 4-digit PIN

SBI Credit Card Missed Call Service

SBI cardholders can also give a missed call to the dedicated virtual numbers to get credit card account information. Once you give a missed call to the virtual number from your registered mobile number, you will get instant information via SMS on your registered mobile number.

The table below lists the SBI credit card customer care numbers:

Credit Card Service	Missed Call Number
Card Balance Enquiry	8422845512
Reward Point Summary	8422845514
Available Cash and Credit Limit	8422845513
Previous Payment Status	8422845515

SBI Credit Card Customer Care SMS Number

You can get some common details about your credit card account through the ‘Simply SMS’ service offered by SBI. To avail services like last payment status, blocking card, balance enquiry and more, you need to send an SMS from the registered mobile number.

The table below shows the SMS codes you must send along with the last four digits of your credit card number (XXXX).

Type of Service	SMS to be sent to 5676791
Block your stolen or lost credit card	BLOCK XXXX
Last payment status	PAYMENT XXXX
Balance enquiry	BAL XXXX
Reward points summary	REWARD XXXX
Available cash limit and credit limit	AVAIL XXXX
Request a duplicate statement	DSTMT XXXX MM (MM is the statement month)
Subscribe for e-statement	ESTMT XXXX

SBI Credit Card International Helpline Numbers

NRI customers can call SBI’s international toll-free helplines for card assistance:

Country	Number
USA & Canada	1866-328-4209
UK	808-101-7633
Australia	1800-012-473
Singapore	800-101-2333
UAE	800-091-190-05
Saudi Arabia	800-814-4209
Japan	006-633-812-439
Germany	800-183-0736
France	800-740-849
New Zealand	800-449-909
(More countries listed in SBI’s official portal)

SBI Credit Card Customer Care E-Mail Address

For your credit card-related queries, sending an email to SBI credit card customer care is also a reliable and convenient source of quick assistance.

To use the email service, you need to visit the SBI credit card services official site.
Click on the ‘Get In Touch’ tab. It will redicrect you to the ‘Contact Us’ page.
Scroll down to the ‘Email Us’ section.
Upon clicking on ‘Email Us’, you will be asked to log in if you are not signed in yet. Sign in using your SBI customer ID and password to send an email.

Important Email Addresses

customercare@sbicard.com
customercare@sbi.co.in
contactcentre@sbi.co.in
socialreply@sbi.co.in (General)
nodalofficer.aadhaarseeding@sbi.co.in (Aaadhaar seeding)
customercare.homeloans@sbi.co.in (Home Loan)
gm.customer@sbi.co.in (General)
feedback@sbicard.com (For credit card-related complaints)

SBI Credit Card Customer Care Twitter

To assist customers with credit card-related issues, SBI has a Twitter handle. You can connect with SBI’s efficient customer care executives through this platform to get your card-related issues resolved.

SBI Credit Card Customer Care Postal Address

You can contact SBI credit card customer care regarding your query or grievances at the following addresses:

Address 1

SBI Cards and Payment Services Limited,
Unit 401 & 402, 04th Floor, Aggarwal Millenium Tower,
E-1,2,3 Netaji Subhash Place,
Wazirpur, New Delhi 110034

Address 2

Manager- Customer Care Services
SBI Cards & Payment Services Ltd.
DLF Infinity Towers, Tower C, 12th Floor,
Block 2, Building 3, DLF Cyber City,
Gurgaon -122002(Haryana) India

SBI Credit Card Customer Grievance Redressal System

You will find SBI's grievance redressal details on the 'Contact Us' page, just above the 'Email Us' section. You can use any of the available options that suit your complaint.

Escalation Matrix

You can visit the official SBI escalation portal to escalate a previously unresolved query.
You can also escalate a query in case you are not satisfied with the bank's response to your online interaction. Call 1860-180-7777 and ask the representative to escalate your interaction.
You can write to the 'Manager- Customer Care Services' at the following address:
SBI Cards & Payment Services Ltd.
DLF Infinity Towers, Tower C, 12th Floor,
Block 2, Building 3, DLF Cyber City,
Gurgaon -122002(Haryana) India.

Grievance Redressal Officer

Name	Designation	Contact number	Write to SBI Customer Support	Address
Mr. Prosenjit Dhar	Nodal Officer	1860-180-7777	Escalate your interactions	DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana)
Mrs. Rupali Bhardwaj	Principal Nodal Officer	1860-180-7777	Escalate your interactions	DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana)

SBI City Wise Walk-in Desk Address

City	Address
Ahmedabad	SBI Card, No 117, 1st Floor, Lobby-2, Sakar IX, Ashram Road, Ahmedabad, Gujarat - 380 009
Aurangabad	State Bank of India, 418 Plot no 1, Town Center, CIDCO, Aurangabad, Maharashtra- 431003
Bangalore	SBI Card, Unit No. 1002, 10th Floor, ‘A’ Block, ‘EMBASSY HEIGHTS’, No.13, Magrath Road, Bangalore - 560 025
Bhopal	SBI Shivaji Nagar Branch, Near 7 Number Stop, Bhopal, Madhya Pradesh - 462016
Chandigarh	State Bank of India, 2nd Floor, SCO No. 2915/16, SEC- 22 C (OPP J W Marriot Hotel), Chandigarh - 160022
Chennai	SBI Card, 4th Floor, Tower B KRC Commerzone Mount Poonamallee Road, Porur, Chennai - 600116
Chennai SBI Parktown	State Bank of India, CLS Building, 68 Evening Bazar Road, Parktown, Chennai- 600003
Cochin	State Bank of India, CSL Complex Broadway, Ernakulam - 682031
Coimbatore	SBI Cards & Payment Services Limited, Old No 8, Ne no 19, Door No:141, 3rd Floor, Diwan Bahadur Road, R.S Puram West, Coimbatore - 641002
Guntur	State Bank of India, Main Branch, Collector Office Road, Kanna Vari Thota, Guntur - 522004
Guwahati	SBI Dispur Branch, Ground Floor, Opp. Assam Secretariat, Dispur, Guwahati - 781006
Gurgaon	SBI Card, Infinity Towers, Tower C, 11th Floor, DLF Cyber City, DLF Phase 2, Gurgaon, Haryana - 122002
Hyderabad	SBI Card, Unit Nos. 3C, 3D & 3E, 3rd Floor, Queens Plaza, 1-8-382, Queens Plaza, S.P. Road, Secunderabad, Telangana - 500003
Indore	SBI GPO Main Branch, Near GPO Post Office, AB Road Indore - 452001
Jabalpur	State Bank of India Civil Lines Main Branch Opposite Rishi Regency Jabalpur - 482001
Jaipur	State Bank of India, Amrapali circle Branch, Rainbow Tower, Vaishali Nagar, Jaipur - 302021 State Bank of India, Hawa Sarak, Civil Lines, 22 Godown, Jaipur - 302006
Jamshedpur	State Bank of India, Sakchi Branch, 108, Sayon Complex SNP Area, Sakchi, Jamshedpur - 831 001
Kanpur	State Bank of India Main Branch, Block 1 Opp. BSNL Building, Kanpur - 208001
Kolkata	SBI Card, Block-A, 3rd Floor, Apeejay House, No-15, Park Street, Landmark-Next to Park Hotel, Kolkata - 700016
Lucknow	State Bank of India, Chowk Branch, opposite Koneshwar Mandir, Lucknow - 226003
Ludhiana	State Bank of India - Main Branch, Civil Lines, Near Fountain Chowk, Ludhiana - 141001
Mumbai	SBI Card,301, B 3rd floor Silver Utopia Chakala Opp P & G plaza Andheri, East Mumbai - 400099
Mumbai Corporate Center	State Bank Of India, Madam Cama Road Branch, State Bank Bhavan Nariman Point Mumbai - 400021
Mysore	State Bank of India, Brindavan Extension Branch, KRS Road, Mysore, Karnataka - 570020
Nashik	State bank of India. Mico Circle Branch, Plot No 177-D, Shop No 1, Shanta Madhav Sankul., Opposite Hundai Showroom, Nashik - 422002
New Delhi	State Bank of India, B Block, SBI LHO, 11 Parliament Street, New Delhi -1 SBI Cards, 401,402 Fourth Floor Aggarwal Millennium Tower, E-1,2,3, Netaji Subhash Palace Wazirpur Near BTW, New Delhi - 110034
Nagpur	State Bank of India, farmland Rajmachi, road branch Ramdaspeth Nagpur - 440010
Patna	State Bank of India, Anandpuri Branch, Patna, Bihar - 800001
Pune	SBI Card office, 6th Floor Suyog Platinum (Adjacent to Conard Hotel) Mangaldas Road, Pune - 411001
Raipur	State Bank of India, Main Branch, Jai Stambh chowk, Raipur - 492 001
Rajkot	State Bank of India Bank 1st Floor Anmol Arcade Amin Marg, Axar Marg, Gujarat housing board, Kotecha Nagar, Rajkot, Gujarat - 3600001
Surat	State Bank of India, Chowk Bazaar, Surat, Gujarat - 395003
Tiruchirappalli	Randstad India, 1st Floor, Kingstone Park, SBI Ramalinga Nagar Branch Upstairs, Aruna Theater Opposite Puthur High Road, Trichy - 17
Trivandrum	SBI Puthenchanthai Branch, Prasanthi Mansion, MG Road, Opp to Ayurveda College, Trivandrum - 695001
Tirupati	SBI Main Branch, Behind Govindarajula Temple, Chittoor (dt), Tirupati - 517501
Vadodara	State Bank of India, BIDC branch, Gorwa, Vadodara, Gujarat - 390016
Vijayawada	State Bank of India, Brindavan Colony Branch, BSNL Micro wave Building MG Road, Vijayawada - 520010
Vishakhapatnam	State Bank of India, Main Branch, Rednam Gardens, Old Jail Road, Vishakhapatnam - 530002

Please note the following timings before visiting the SBI city bank branches:

SBI branch working hours - 10:00 AM - 4:00 PM
SBI card office working hours - 10:00 AM - 6:00 PM
SBI bank branch and SBI card offices are closed on the 2nd and 4th Saturdays of every month
SBI bank branches and SBI card offices are closed on all National Holidays and Sundays

SBI Ombudsman Scheme

The Reserve Bank of India introduced the Ombudsman scheme with the aim of resolving of all complaints from customers related to bank services. Ombudsmen are independent and impartial persons who investigate complaints not solved by the banks.

You can contact the Banking Ombudsman if you have not received a satisfactory response within 30 days of lodging a complaint with the SBI bank executives.
Banking Ombudsmen are appointed with offices in state capitals. You can find the addresses and email details of the Banking Ombudsman offices here.
You can file a complaint with the Banking Ombudsman by writing a letter to the Ombudsman at the provided address or sending an email to them at the given email address.

With multiple avilable SBI credit card customer care numbers, you can SBI credit card customer care 24x7. SBI ensures quick resolution for issues ranging from stolen cards to billing disputes. For faster service, keep your registered mobile and card details ready before contacting customer care.

Frequently Asked Questions

How can I contact SBI credit customer care?

For SBI credit card-related issues, you can dial the following numbers:

1860 180 1290, 1860 500 1290, 39 02 02 02 (local STD code as prefix) or 1800 180 1290 (toll-free).

How can I contact SBI credit card customer care online?

To contact SBI credit card customer care online, you can write to the following email addresses: feedback@sbicard.com, gm.customer@sbi.co.in, customercare@sbi.co.in and contactcentre@sbi.co.in. You can also escalate your query at the SBI credit card portal (www.sbicard.com/en/webform/escalate-login.page).

Is SBI customer care working 24 hours?

SBI customer care executives are available 8 AM - 8 PM from Monday to Saturday.

How do I contact SBI credit card customer care by email?

What are the SBI credit card customer care hours?

SBI credit card customer care executives are available 8 AM - 8 PM from Monday to Saturday.

What languages does SBI credit card customer care support?

SBI customer care can provide support in Hindi, English, and any regional language based on where a branch is located.

What can I do with SBI credit card customer care?

You can enquire about your credit card balance, purchase limit, etc., or raise a complaint or ask for any kind of help regarding your SBI credit card usage.

How can I close my SBI credit card account?

You need to place a request for account closure by writing to SBI customer care email, or by calling their helpline number. Termination will be effective only after you pay all the outstanding amounts on the card account.

Will I be charged if I request for a SBI credit card to be re-issued?

For the reissue/replacement of your SBI credit card, you will be charged a fee of Rs. 100/- + taxes.

What do I do if there is no response after I send an email to head.customercare@sbigeneral.in?

If you have not received any response within 14 days, or if you are not satisfied with the decision/resolution communicated by head.customercare@sbigeneral.in, you can SMS - ‘UNHAPPY’ to 8008 20 20 20. SBI officers will contact you.

Can I connect to SBI customer care via Twitter?

Yes. SBI has a Twitter handle (https://twitter.com/sbicard_connect) to assist customers with credit card-related issues. SBI’s efficient customer care executives can resolve your card-related issues, upon reaching them through this platform.

For how many hours in a day is the line- 1800 22 1111 available?

You can call this toll-free customer care number from 8 AM - 8 PM from Monday to Saturday, as executives are available in that window.

What do I do if my card fails to authenticate or is not accepted at a Point Of Sale terminal?

This is an unusual case unless you have made any manual error in entering your PIN or card number or if your card has expired. Check the expiry date, or try to recollect your PIN. If these measures don’t work, you can call the SBI credit card customer care for instant assistance.

About the Author

Mayashree Acharya

Senior Content Writer

I am an advocate by profession and have a keen interest in writing. I write articles in various categories, from legal, business, personal finance, and investments to government schemes. I put words in a simplified manner and write easy-to-understand articles. Read more

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