Bharat Gas Complaint Number: Leakage, Delivery, & How to File Online

Bharat Gas complaints can be registered through the official channels of Bharat Petroleum Corporation Limited (BPCL). Issues like delivery delays, leakage, overcharging, or service concerns can be reported via the BPCL SmartLine helpline, the BPCL online complaint portal, or the Hello BPCL app.

Bharat Gas Complaint Number

Bharat Gas complaints can be registered through the BPCL SmartLine and dedicated emergency helplines.

Alternate Digital Helplines

Bharat Gas Online Complaint

Bharat Gas complaints can be filed online through the official BPCL complaint portal or via the Hello BPCL app. Mobile OTP verification is required to submit and track complaints.

I. How to File a Bharat Gas Online Complaint via BPCL Portal?

Step 1: Click on the Complaints/Feedback section from the header menu of official BPCL portal.

Step 2: Click on the LPG option from the list of business types to open the Bharat Gas enquiry LPG form.

Step 3: Select Type from the dropdown: Appreciation, Complaint, Query, Reminder, or Suggestion. Select Complaint for grievances.

Step 4: Select the appropriate Program, Category, and Sub-Category relevant to the issue.

Step 5: Fill in the personal and location details:

• Name and Email ID
• City, Zip/Postal Code, and Address
• State and District

Step 6: Enter the complaint description in the Remarks field (up to 1,000 characters). A supporting photo or document can optionally be attached (PDF, PNG, JPG, or JPEG; maximum 4 MB).

Step 7: Enter the registered Mobile Number and click 'Get OTP'. Enter the OTP received, click 'Validate OTP', and then click 'Submit'.

II. How to File a Bharat Gas Online Complaint via Hello BPCL App?

The official Bharat Gas mobile app is Hello BPCL, available on Android and iOS.

Via Contact Us:

Step 1: Download and log in to the Hello BPCL app.

Step 2: Tap 'Contact Us' from the footer menu. This displays the BPCL SmartLine toll-free number 1800-22-4344 and the app support email.

Via In-App Chat (Urja Chatbot):

Step 1: Tap 'Chat' from the footer menu. This opens the BPCL in-app chatbot.

Step 2: Select 'Complaints & Feedback' from the menu options.

Step 3: Select 'Bharat Gas (LPG)' as the service type.

Step 4: When asked about the delivery experience, select 'Raise a Complaint'.

Step 5: Tap 'Complain Here' which redirects to the BPCL online complaint portal.

Bharat Gas Leakage Complaint Number

For LPG leakage emergencies, the dedicated 24/7 helpline is 1906. This number handles immediate gas leak reports and safety emergencies across India.

I. Immediate Steps During a Gas Leak

• Do not operate electrical switches, appliances, or open flames
• Close the cylinder regulator immediately
• Open all doors and windows for ventilation
• Evacuate everyone from the premises
• Call 1906 from a safe distance outside the building
• Re-enter only after a technician confirms the area is safe

II. Emergency Helplines

How to Track Your Bharat Gas Complaint Status?

Bharat Gas complaint status is tracked via the official complain status section of BPCL portal.

Step 1: Cick on the complain status section of BPCL portal.

Step 2: Enter the registered Mobile Number and click 'Get OTP'.

Step 3: Enter the OTP received and click 'Validate OTP'.

Step 4: Click 'Submit' to view the complaints associated with the registered mobile number.

Bharat Gas Complaint Email ID

Bharat Gas provides multiple official email addresses for specific queries, along with an online complaint portal for faster, trackable resolution.

Bharat Gas Delivery Complaint

Delivery-related complaints include delayed delivery, non-delivery after booking confirmation, short supply, or overcharging by the distributor.

How to File a Bharat Gas Delivery Complaint?

Step 1: Click the LPG option on the BPCL portal's complaint/feedback page, which redirects to the complaint form.

Step 2: Select Type as 'Complaint', then select the appropriate Program, Category, and Sub-Category relevant to the delivery issue.

Step 3: Fill in name, email, city, address, state, and district. Enter a description of the delivery issue in the Remarks field.

Step 4: Enter the registered mobile number, complete OTP verification, and click 'Submit'.

Bharat Gas Cylinder Leak Complaint

A cylinder leak complaint relates to a suspected defect in the cylinder itself such as a faulty valve, damaged body, or improper sealing, and may not always involve an active gas leak inside the premises.

Steps to File a Bharat Gas Cylinder Leak Complaint

Step 1: For an active leak, call 1906 immediately. For a suspected cylinder defect without immediate risk, call 1800-22-4344.

Step 2: Click on the Complaints/Feedback section from the header menu of the official BPCL portal and select ‘LPG’.

Step 3: Select Type as 'Complaint' and choose the appropriate Category and Sub-Category for cylinder safety or quality.

Step 4: Enter the cylinder number, consumer details, and a description of the defect in the Remarks field.

Step 5: Complete OTP verification and submit.

Other Ways to Contact Bharat Gas

If a Bharat Gas complaint remains unresolved, the following escalation options can be used:

• Customer Relations Centres (CRCs): BPCL operates Customer Relations Centres in major cities for in-person grievance submission.
• BPCL SmartLine Escalation: If the initial complaint is not resolved, contact 1800-22-4344 and explicitly request escalation to the concerned regional team.
• CPGRAMS (Central Government Grievance Portal): Complaints that are not resolved within the expected timeframe can be escalated through CPGRAMS.

Bharat Gas complaints can be raised through the BPCL SmartLine, the official LPG complaint portal, or the Hello BPCL app, depending on convenience. For gas leakage emergencies, 1906 should be contacted immediately.

Also Read:
1. Indane Gas Complaint Number
2. HP Gas Complaint Number

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