HP Gas Complaint Number: Leakage, Delivery, & How to File Online

HP Gas complaints can be registered through official channels of Hindustan Petroleum Corporation Limited. Issues like delivery delays, leakage, or overcharging can be reported via helpline, portal, or app.

HP Gas Complaint Number

HP Gas complaints can be registered through official helpline numbers for general issues and emergencies.

Alternate Digital Helplines

HP Gas Online Complaint

HP Gas complaints can be filed online through the official website of Hindustan Petroleum Corporation Limited or the MyHPGas app

I. How to File an HP Gas Online Complaint via HPCL Website?

Step 1: Click on the 'Complaints & Feedback' tab from the header menu of the HPCL website.

Step 2: Select the 'HP Gas (LPG) Complaints' section, which will be redirected to the feedback form.

Step 3: Select the Interaction Type from the dropdown: Grievance, Suggestion, Appreciation, or Query.

Step 4: Indicate whether the submission is from an HP Gas consumer.

Step 5: Fill in the required details:

• Name
• State and District
• Distributor (select from dropdown)
• Consumer Number or LPGID (either one is sufficient)
• House/Building No, Street/Locality, and Pincode
• Email and Mobile number

Step 6: Submit the form. A CAS number will be generated for tracking.

Note: HPCL generally responds to complaints registered through the toll-free number or online portal within 14 days, subject to operational conditions.

II. How to File an HP Gas Online Complaint via MyHPGas App?

Step 1: Download the app from Google Play Store or Apple App Store (search “HPGas”).

Step 2: Activate the account using distributor code, consumer number, and registered mobile number.

Step 3: Log in and open the ‘Complaint/Feedback’ section.

Step 4: Select the complaint type such as delivery, leakage, overcharging, or service issue.

Step 5: Enter the details and submit the complaint. A reference number is generated for tracking.

HP Gas Leakage Complaint Number

For LPG leakage emergencies, the dedicated 24/7 helpline is 1906. This number is meant for immediate reporting of gas leaks and related safety risks.

Immediate Steps During a Gas Leak

• Do not operate electrical switches, appliances, or open flames
• Close the cylinder regulator immediately
• Open doors and windows for ventilation
• Evacuate everyone from the premises
• Call 1906 from a safe distance
• Re-enter only after safety confirmation by a technician

Emergency Helplines

How to Track HP Gas Complaint Status?

After filing a complaint through the HPCL portal, a CAS number will be issued through SMS. This number is required to track the complaint status.

Step 1: Select the option ‘Complaints prior to 01/07/2019’ or ‘Complaints from 01/07/2019’ from the HP Gas Track Complaints page.

Step 2: Enter the CAS number in the Number field in the two-part format as issued at the time of complaint registration.

Step 3: Click 'Search'. The current status of the complaint will be displayed on screen.

HP Gas Complaint Email ID

HP Gas complaints are not handled through a dedicated consumer email ID. The preferred channels for quick resolution are the online portal or toll-free helpline.

Note: For faster resolution of HP Gas complaints such as delivery issues or leakage, it is recommended to use the online portal or call 1800-2333-555.

HP Gas Delivery Complaint

Delivery-related complaints include delayed delivery, non-delivery after booking, short supply, or overcharging by the distributor.

How to File an HP Gas Delivery Complaint?

Step 1: Call the toll-free helpline 1800-2333-555 or log in to the official HP Gas portal.

Step 2: Select the complaint category as 'Delivery Related'.

Step 3:Enter required details such as consumer number or LPG ID, booking reference number, distributor name, booking date, and issue description.

Step 4: Submit the complaint. A CAS number will be issued.

Step 5: If the complaint is not resolved within 14 days, escalate through the official grievance section of Hindustan Petroleum Corporation Limited or contact the regional LPG office.

HP Gas Cylinder Leak Complaint

A cylinder leak complaint relates to issues with the cylinder itself, such as a faulty valve, damaged body, or sealing problem, and may not always involve an active gas leak inside the premises.

Steps to File an HP Gas Cylinder Leak Complaint

Step 1: Call 1906 for active leakage, or 1800-2333-555 for suspected cylinder defects without immediate risk.

Step 2: Log in to the MyHPGas App or official HPCL portal.

Step 3: Select the complaint category such as ‘Safety/Cylinder Quality’.

Step 4: Enter details including cylinder number, consumer number, and description of the issue.

Step 5: Submit the complaint and note the Service Request/CAS number for tracking. 

Other Ways to Contact HP Gas

If an HP Gas complaint remains unresolved, the following escalation options can be used:

• Public Grievance Redressal (PGR): Hindustan Petroleum Corporation Limited allows in-person grievance submission at designated offices every Friday between 4:00 PM and 5:00 PM.
• LPG Customer Service Cell/Regional Offices: State-wise contact details are available under the ‘Contact Us’ section on the HPCL website.
• Centralized Public Grievance Redress and Monitoring System (CPGRAMS): Complaints can be escalated on the central government portal if not resolved within the expected timeframe.
• National Consumer Helpline: Call 1915 or file a case online through the e-Daakhil platform for consumer disputes.
• Vigilance Complaints: Issues related to corruption or misconduct can be reported to the vigilance division of Hindustan Petroleum Corporation Limited through the official online form.

HP Gas complaints can be registered easily through the helpline, online portal, or mobile app, with clear options for escalation if needed. Using the correct channel and keeping the Service Request number helps ensure faster resolution and proper follow-up.

Also Read:
1. Bharat Gas Complaint Number
2. Indane Gas Complaint Number

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