How to Change FASTag Mobile Number?

Updating your contact details is essential, especially for services like FASTag, which use your mobile number for notifications and account management. Updating your mobile number ensures you receive important alerts about toll deductions, balance status, and other account-related updates. 

This article provides a comprehensive guide to updating your registered mobile number on your FASTag account with different banks.

How to Change FASTag Mobile Number?

There are two different ways through which you can change your FASTag mobile number:

Online Process

Updating the mobile number linked to your FASTag account online is simple and quick. You can follow these steps:

Step 1: Visit the official website of your FASTag provider and sign in to your account using your registered credentials.

Step 2: Navigate to the ‘Profile’ or ‘My Account’ section in the portal.

Step 3: Select the option to update or edit your registered mobile number and enter the new one.

Step 4: Some providers may ask for identity verification documents such as an Aadhaar card, PAN card, or driving license.

Step 5: You will receive an OTP on the new mobile number after submitting the request. Enter the OTP to verify the change.

Step 6: Once the new number is verified, you will get a confirmation message on your new mobile number, indicating the success of the update.

Offline Process

If you prefer to update your registered mobile number offline, follow these steps:

Step 1: Visit your nearest FASTag issuing bank’s branch or agent that provides your FASTag.

Step 2: Ask for a form to update your registered mobile number.

Step 3: Fill in the form with the required details, including your new mobile number and other relevant information.

Step 4: Provide identity proof such as a driving license, Aadhaar card or PAN card along with the form.

Step 5: The bank representative will verify your details before processing the request.

Step 6: You will receive a confirmation SMS on your new mobile number once the update is complete.

How to Change Mobile Number in IDFC FASTag?

If you are looking to change your mobile number in FASTag with IDFC Bank, you can do so by following these simple steps:

Step 1: Log in to the IDFC Bank’s First Forward page or download and open the FIRSTforward App.

Step 2: Open the menu and select ‘Service Request’.

Step 3: Choose ‘Mobile Number Update’ from the update type drop-down menu.

Step 4: Enter your new mobile number and tap on the ‘Submit’ button.

Step 5: A digilocker authentication link will be sent to your new mobile number.

Step 6: Complete the digilocker verification within 4 minutes.

Step 7: Once authenticated, your new mobile number will be updated in your FASTag account.

How to Change Mobile Number in ICICI FASTag?

If you need to update your registered mobile number in your ICICI FASTag account, follow these steps:

Step 1: Log in to the ICICI FASTag web portal using your credentials.

Step 2: Navigate to the ‘Edit Contact Information’ section.

Step 3: Click on the option to update your mobile number.

Step 4: Enter the new mobile number and complete the verification process, usually through an OTP sent to the updated number.

Step 5: Once verified, submit the changes. After the update is successfully processed, you will receive a confirmation notification.

How to Change Mobile Number in SBI FASTag?

If you need to update your registered mobile number or email ID in your SBI FASTag account, follow these steps:

Step 1: Draft an email to the Email ID - helpdesk.fastag@sbi.co.in. 

Step 2: The subject of the email can be ‘SBI FASTag mobile number update’.

Step 3: In the body of the email, request to change the mobile number registered with SBI FASTag. Provide the details of old and new mobile numbers and the vehicle number.

Step 4: Attach the documents with the email, such as identity proof documents and vehicle registration certificate, and send the mail.

Step 5: The mobile number will be updated.

You can even contact the nearest PoS/ Agent and request to update your FASTag mobile number by providing the required proof of identity documents and vehicle registration certificate. The details of PoS /Agents are available at the SBI FASTag Customer Portal.

How to Change Mobile Number in HDFC FASTag?

You can change the mobile number linked to your HDFC Bank FASTag account by following these steps:

Step 1: Visit the nearest HDFC bank branch that issued your FASTag.

Step 2: Request a KYC update form from a bank representative.

Step 3: Fill out the form and provide your new mobile number.

Step 4: Submit the completed form to the bank.

Step 5: The bank will process the request and update your mobile number in the FASTag account.

How to Change Mobile Number in Kotak Mahindra FASTag?

If you need to update your mobile number in your Kotak Mahindra FASTag account, follow the steps below:

Step 1: Visit the Kotak Mahindra Bank's FASTag portal.

Step 2: Log in to your account using your registered mobile number.

Step 3: Click on the ‘My Profile’ tab.

Step 4: Locate the ‘Edit’ icon next to your mobile number and click on it.

Step 5: Enter your new mobile number and verify it using OTP.

Step 6: OTP will be sent to your old and new mobile numbers.

Step 7: After successful OTP verification, your mobile number will be updated instantly.

You can also send an email to fastag.support@kotak.com with a copy of your valid KYC document to change your mobile number. You will also be required to attach a duly filled and signed FASTag Maintenance Form along with the email.

How to Change Mobile Number in Axis Bank FASTag?

You can change your mobile number in Axis Bank FASTag online by following the steps given below:

Step 1: Log in to your Axis Bank mobile app or Axis Bank’s FASTag portal with your credentials.

Step 2: Go to the ‘Account Settings’ or ‘Profile’ section and find the section labelled ‘Account Information’ or ‘Profile Details.’

Step 3: Look for the option to update your mobile number under ‘Contact Information’ or ‘Security Settings’.

Step 4: Enter your new mobile number and verify it by entering the OTP sent to your updated number.

Step 5: After verification, submit the changes. Once the update is successful, you will receive a confirmation message on your new number.

You can also change your mobile number in Axis Bank FASTag offline by following the steps given below:

Step 1: Go to the nearest Axis Bank branch or a FASTag Point of Sale (POS) centre.

Step 2: Be sure to carry proof of identity such as an Aadhaar card, PAN card, or driving license.

Step 3: Request a ‘Mobile Number Update’ form.

Step 4: Fill out the form with your new mobile number and other required details.

Step 5: Submit the completed form along with any necessary documents.

Step 6: Once the update is processed, you will receive a confirmation SMS on your newly registered mobile number.

Important Points to Remember When Updating Your FASTag Mobile Number

When updating a FASTag mobile number change, it is essential to keep these points in mind to ensure a smooth process and avoid missing important notifications:

• Ensure the new mobile number is active and registered in your name.
• Update your new number across relevant documents and authorities if required.
• Follow the proper method for updating the number through the issuer bank’s website, customer support, or any other official channel.
• Carefully verify all details entered during the update process to prevent errors.
• Confirm that the new number is successfully linked to your FASTag account before making toll payments.
• Keep a record of the updated mobile number and any other changes for future reference.

Updating your registered mobile number in FASTag ensures you receive important notifications about toll payments and account status. Whether you choose the online or offline method, following the correct steps will help you complete the process smoothly. Now that you know how to change your FASTag mobile number, update it on time to avoid any inconvenience during travel.