FASTag: Login, Recharge, Status Check, KYC Update & Customer Care Number

FASTag is an electronic toll collection system in India using RFID technology to enable automatic toll payments without stopping at toll plazas. FASTag allows seamless toll payments via linked prepaid wallets or bank accounts. It is issued by 30+ banks, including SBI, ICICI, HDFC and fintech companies like Paytm.

Key Highlights:

• The FASTag for a vehicle can be obtained by visiting the Point of Sale (POS) locations, IHMCL website, My FASTag App or the NPCI portal.
• The list of the NETC member banks is available on the NPCI website.
• Users can check FASTag balance, recharge, and view statements via bank portals, Paytm, GPay, or the NETC FASTag portal.
• Customer care support is available via bank-specific and NETC toll-free numbers.

What is FASTag?

FASTag is an RFID-based toll payment system operated under the NETC (National Electronic Toll Collection) programme by NPCI. A FASTag tag is affixed to a vehicle’s windscreen and linked to a prepaid account or bank account. When the vehicle passes through a toll plaza, the RFID reader scans the tag, and the toll fee is deducted automatically.

How Does FASTag Work?

FASTag works through Radio Frequency Identification (RFID) technology linked to a prepaid account or bank account. When a vehicle with an active FASTag passes through an RFID-enabled toll plaza, the scanner reads the tag’s unique ID, verifies account details, and deducts the toll amount automatically.

• Tag Activation: FASTag is issued by banks or payment platforms and linked to your vehicle’s Registration Certificate (RC).
• RFID Detection: At the toll booth, an RFID reader scans the FASTag affixed on the windscreen.
• Auto-Debit: Toll charges are instantly deducted from the linked FASTag wallet or bank account.
• Confirmation: An SMS alert is sent for every transaction, showing the deducted amount and updated FASTag balance.
• Central System: All transactions are processed via the NETC FASTag system managed by NPCI for nationwide interoperability.

FASTag Login

FASTag login allows users to manage their FASTag account online, check balances, recharge, and download statements.

Steps for FasTag login:

• Visit the “official bank” or “NETC FASTag portal” (e.g., SBI FASTag, ICICI FASTag, HDFC FASTag).
• Click on ‘Login’ or ‘Customer Login’.
• Enter your registered mobile number/username and password.
• Use OTP verification if required to access your dashboard.

How to Buy FASTag?

To buy FASTag, users can apply online or offline.

Online process

• Visit the bank’s FASTag page (SBI, ICICI, HDFC, etc.) or the NHAI FASTag portal.
• Fill in personal and vehicle details, upload documents, and pay the issuance fee.

Offline process

Visit a Point of Sale (POS) location at toll plazas or bank branches with documents.

How to Add FASTag in Banks?

Adding FASTag in a bank account ensures toll charges are deducted directly from the linked account.

• Log in to your bank’s FASTag portal.
• Navigate to the ‘Link FASTag’ section.
• Enter your vehicle registration number and FASTag ID.
• Submit and confirm linking.

How to Link FASTag with Digital Payment Platforms?

While the basic steps are similar, menu and linking options vary across platforms. Once linked, all these apps allow instant recharge using UPI or saved payment methods, and you can also check FASTag balance in seconds.

Paytm FASTag

• Open the Paytm app and go to ‘FASTag Recharge’ under the ‘Bill Payments’ section.
• Select your bank FASTag provider or choose ‘NHAI FASTag’.
• Enter your vehicle registration number or FASTag ID.
• Save the details for quick future recharges and balance checks.

Google Pay FASTag

• Open Google Pay and tap ‘Bill Payments'.
• Scroll to ‘Transport’ or search for ‘FASTag’ in the search bar.
• Select the issuing bank’s FASTag provider (e.g., SBI FASTag, HDFC FASTag).
• Enter your vehicle number or FASTag ID and save the details.

PhonePe FASTag

• Open PhonePe and go to ‘Recharge & Pay Bills’.
• Select ‘FASTag Recharge’ from the options.
• Choose your issuing bank or NHAI FASTag.
• Enter your vehicle number and confirm details to save for quick payments.

How to Update FASTag KYC?

FASTag KYC update ensures compliance with NPCI FASTag rules and avoids account suspension.

Steps for FASTag KYC update:

• Log in to your FASTag issuer’s portal.
• Go to ‘KYC Update’.
• Upload ID proof, address proof, and vehicle RC.
• Submit and wait for verification.

How to Recharge FASTag?

FASTag recharge can be done through banks, NPCI FASTag portal, or payment apps.

• Net Banking/UPI: Log in to your bank or UPI app, select FASTag, enter details, and pay.
• Digital Wallets: Use Paytm, PhonePe, or Google Pay to recharge instantly.

FASTag Annual Pass for Private Vehicles

A new FASTag travel pass has been launched on August 15, 2025, for frequent highway users.

• Price: ₹3,000 (inclusive of GST and all other charges).
• Validity: One year or 200 trips, whichever comes first.
• Who can use it: Only non-commercial private vehicles.
• Where it works: Valid across all National Highways in India.

This is a great option if you regularly drive on highways and want to save money.

New FASTag Rules Starting February 2025

From February 2025, new rules have been introduced for FASTag users to make toll payments smoother and more secure. Here’s what you need to know in simple terms.

70-Minute Grace Period for Low Balance or Blacklisted Tags:

If your FASTag has a low balance or gets blacklisted, you now get 70 minutes to recharge it before you reach a toll booth. This means you won’t be immediately penalised, you have a little over an hour to fix the issue and avoid problems at the toll gate.

15-Day Waiting Period for Chargeback Requests:

If there's a wrong deduction from your FASTag (like getting charged incorrectly), your bank will now wait for 15 days before processing a refund. This new “cooling period” helps reduce fraud and gives time to verify the issue.

Mandatory KYC:

To get a FASTag, you must complete full KYC (Know Your Customer) verification. This means submitting valid ID and proof of address. Also, you'll need to upload your vehicle's RC (registration certificate) photo every 3 years to keep the tag active.

One Vehicle, One FASTag Policy:

You can’t use the same FASTag for more than one vehicle anymore. Each vehicle must have its own unique FASTag. So if you have two cars, you need two tags; no sharing allowed.

Auto-Closure of Inactive Tags:

If your FASTag hasn’t been used for three months, it will be automatically closed. This helps keep the system clean and ensures unused tags don’t remain active unnecessarily.

FASTag Validity and Auto-Renewal:

FASTags will now be valid for five years. After that, your bank will automatically replace it as part of regular maintenance; you don’t need to worry about doing it yourself.

Update Vehicle Number in 90 Days:

If you buy a new vehicle and get a new number plate, you must update your FASTag with the new registration number within 90 days. If you don’t, your FASTag could be marked as low balance and might eventually get closed.

Toll Transaction Timings and Rules

A few more important timing-related rules have been added:

• 70-Minute Rule: If your tag is low on balance or blacklisted, you still have 70 minutes to recharge before passing the toll.
• 60-Minute Blacklist Rule: If your tag has been blacklisted or inactive for over an hour, it might be rejected at the toll.
• 15-Minute Transaction Rule: If the payment is not processed within 15 minutes after passing the toll, extra charges could apply.

How to Check FASTag Status?

Checking FASTag status ensures that the tag is active, linked to your vehicle, and ready for toll payments. Status checks can be done through issuing bank portals, NHAI MyFASTag app, or NPCI’s FASTag status portal.

How to Check FASTag Balance?

FASTag balance check can be done via:

• FASTag Balance Check Number: Give a missed call to the toll-free balance number from your registered mobile.
• Bank App/Portal: Login to view the available balance.
• SMS Alerts: Monitor SMS notifications after toll deductions.

Documents Required for FASTag

To apply for FASTag, you need:

• Vehicle Registration Certificate (RC)
• Passport-size photograph
• KYC documents (Aadhaar, PAN, Voter ID, etc.)

Benefits of FASTag

• No stopping at toll plazas, ensuring faster travel and reduced congestion.
• Cashless payments with exact toll deduction, eliminating change-related delays.
• Time and fuel savings due to seamless toll processing.
• Instant SMS alerts for every toll deduction.
• Easy online recharge and account management via bank accounts, cards, or UPI.

FASTag Customer Care Number

FASTag customer care numbers help users resolve issues like FASTag balance check, KYC updates, recharge failures, status disputes, and complaints. Most banks and the NHAI operate 24x7 toll-free helplines.

NHAI FASTag Toll-Free Number

1033 is the number for NHAI NETC FASTag users to report complaints, incorrect toll deductions, or lane issues.

Bank-Specific FASTag Customer Care Numbers

FASTag offers cashless toll payments which saves time and fuel by avoiding queues. Exact toll amounts are deducted automatically and you receive instant SMS alerts for each transaction. You can recharge online through UPI, cards, or net banking. It also supports monthly passes for regular routes, making travel faster, more convenient, and hassle-free for vehicle owners nationwide.

Related Article:
1. How to Change FASTag Mobile Number?
2. How to Recharge FASTag Annual Pass?