Services – Terms & Conditions

When you purchase a service from a company, you are asked to read and sign the ‘Terms and Conditions’ document. This written piece of information is a vital part of the agreement between the buyer and the seller as it governs the use of the service between them. It is accepted by the court of Law as it illustrates the dos and don’ts of the service.

A ‘terms and conditions’ document throws light on the service itself and accurately explains the policies of the company. These include:

• Private policy
• Payment policy
• Return policy
• Disclaimer policy
• Opt-out policy
• Dispute policy
• Copyright policy
• Licensing policy
• Limitation policy
• Legal policy
• Action policy
• Limitation policy
• Pricing policy
• Delivery policy
• Penalty policy
• Confidentiality policy
• Termination or cancellation policy

This document also clarifies the definition of the service, its nature, and its accountability in the real world. Some of the other important factors that it explains are:

• It defines the time of delivery for a service (under the right circumstances – this also should be defined)
• It specifies the behavior and cultural decorum that the buyer and seller of the service must possess
• This document lays out all the timelines, action items, and specifics of the service being provided
• Terms and condition document also explains the current offer/plans (and upcoming offers) related to the service

As this is treated as a legitimate document that is valid in the court of Law, the terms and conditions deed has to be detailed, definite, and authentic. It must also be written in easy-to-understand language. Here is a template for you to download.

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