Updated on: Jun 9th, 2024
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2 min read
Life insurance is an agreement between the policyholder (insured) and the insurance company (insurer), where the insurer agrees to pay the sum assured of the policy when the insured dies as per the conditions mentioned in the policy document.
The sum assured of the policy is also called death benefits. The insured pays periodic premiums to keep the policy active. The insured will nominate a beneficiary to receive the proceeds of the life insurance policy.
The modern world is full of uncertainties. By keeping the interest of your dependents in mind, it’s only wise to avail life insurance to secure their future financially. You can provide for your family even when you are not around.
At the time of signing your policy document, you need to nominate the beneficiary(s). You are allowed to nominate more than one beneficiaries by specifying their shares from your life insurance policy. Generally, blood relatives and spouse are chosen as beneficiaries. However, you are allowed to nominate friends by specifying reasons, to avoid conflicts with the legal heirs.
Only the beneficiaries are allowed to claim the proceeds of a life insurance policy. Even though you are a legal heir and you are not designated as a beneficiary, then you cannot claim the proceeds of the policy.
The claim settlement ratio of an insurer is the number of claims settled against the number of claims filed: the higher the ratio, the better the insurer. When choosing the insurer, you must check the claim settlement ratio. What is the point of availing of life insurance if your insurer rejects the beneficiary’s policy claim? Hence, you need to ensure that your insurer has a good claim settlement ratio.
The insurance watchdog Insurance Regulatory and Development Authority (IRDAI) releases the claim settlement ratio of all life insurers every year. You should mandatorily check this data before deciding on the insurer.
The following table shows the claim settlement ratio of life insurers for the FY 2017-18.
Life Insurers | Number of Claims Filed | Claims Settled | Claim Settlement Ratio 2017-18 |
Max Life | 10332 | 10152 | 98.26% |
LIC of India | 739082 | 724596 | 98.04% |
Tata AIA Life | 2850 | 2793 | 98.00% |
ICICI Prudential Life | 11459 | 11216 | 97.88% |
HDFC Standard Life | 12566 | 12289 | 97.80% |
Bharti Axa Life | 888 | 860 | 96.85% |
Exide Life | 3357 | 3250 | 96.81% |
SBI Life | 18885 | 18274 | 96.76% |
DHFL Pramerica Life | 592 | 572 | 96.62% |
Aditya Birla Sun Life | 5491 | 5292 | 96.38% |
Aegon Life | 554 | 530 | 95.67% |
Edelweiss Tokio Life | 189 | 180 | 95.24% |
Canara HSBC OBC Life | 837 | 797 | 95.22% |
Reliance Nippon Life | 8987 | 8553 | 95.17% |
Aviva Life | 1118 | 1056 | 94.45% |
Kotak Mahindra Life | 3074 | 2881 | 93.72% |
Future Generali Life | 1291 | 1202 | 93.11% |
Star Union Daichi Life | 1241 | 1145 | 92.26% |
Bajaj Allianz Life | 14315 | 13176 | 92.04% |
IDBI Federal Life | 1161 | 1068 | 91.99% |
PNB Met Life | 4089 | 3726 | 91.12% |
India First Life | 1810 | 1626 | 89.83% |
Sahara Life | 672 | 556 | 82.74% |
Sriram Life | 3146 | 2524 | 80.23% |
The table that shows the claim settlement ratio for the year 2018-19 is given below.
Life insurers | Number of Claims Filed | Claims Settled | Claim Settlement Ratio 2018-19 (%) |
Tata AIA | 2700 | 2675 | 99.07 |
HDFC | 12946 | 12822 | 99.04 |
Max Life | 15087 | 14897 | 98.74 |
ICICI Prudential | 10826 | 10672 | 98.58 |
LIC | 750950 | 734328 | 97.79 |
Reliance Nippon | 8371 | 8179 | 97.71 |
Kotak Life | 3038 | 2959 | 97.40 |
Bharati AXA Life | 1065 | 1036 | 97.28 |
Aditya Birla Sunlife | 5260 | 5110 | 97.15 |
Exide Life | 3335 | 3236 | 97.03 |
Here is the table that shows the claim settlement ratio for the year 2019-20.
Life Insurers | Number of Claims Filed | Claims Settled | Claim Settlement Ratio 2019-20 (%) |
Max Life | 15463 | 15342 | 99.22 |
HDFC | 12626 | 12509 | 99.07 |
Tata AIA | 2982 | 2954 | 99.06 |
Pramerica Life | 569 | 560 | 98.42 |
Exide Life | 3468 | 3404 | 98.15 |
Canara HSBC OBC | 1276 | 1252 | 98.12 |
Reliance Nippon | 8017 | 7866 | 98.12 |
Bajaj Allianz | 12127 | 11887 | 98.02 |
Aegon | 351 | 344 | 98.01 |
ICICI Prudential | 11460 | 11212 | 97.84 |
Claim settlement ratio is a crucial factor to consider as it depicts an insurer’s trend of settling claims. You must compare the claim settlement ratio of various insurers before choosing one.
Life insurance provides financial security to dependents upon the policyholder's death; beneficiaries receive death benefits. Only beneficiaries can claim the policy proceeds, check the insurer's claim settlement ratio. IRDAI releases the annual report on insurers' claim settlement ratios to inform policyholders. It's crucial to compare insurers' ratios before selecting one.