Your Axis Bank Customer ID is a unique identifier assigned to you when you open an account with the bank. The Customer ID is essential to log in to your Axis Bank’s Internet banking account and access various online services. So, continue reading this article to learn:

• How to know your Axis Bank customer ID through various modes
• What to do if your Axis Bank customer ID is suspended 
• Customer care numbers to find out your customer ID

What is the Customer ID in Axis Bank?

Axis Bank assigns each customer a unique identifier known as the Customer ID. This ID plays a crucial role in almost all banking transactions, helping the bank track your services, preferences, and banking behaviour to offer tailored solutions. Customers with multiple accounts at Axis Bank will have the same Customer ID for all their accounts. 

How to Know Customer ID in Axis Bank?

There are various ways through which you can know your Customer ID in Axis Bank. which are discussed in detail below.

Axis Bank Customer ID by Account Statement

You can get your customer ID through your electronic account statement. You customer ID is available at the top of the document. Axis Bank account statements, including e-statements, typically include the customer ID. Download the statement from your email and look for your ID in the account details section. 

Axis Bank Customer ID by Passbook Statement

You can easily get your Axis Bank Customer ID via your passbook. Open the passbook’s first page and you will find your account information. Your customer ID is printed just below your account number. 

Axis Bank Customer ID by Cheque Book

Your customer ID is mentioned on the cheque book that is mailed to you by post upon your account opening. Open your cheque book and go to the page that lists your account details, which is typically the first page. Your customer ID will usually be printed below your account number. 

Axis Bank Customer ID SMS

Axis Bank offers an easy way to retrieve your customer ID via SMS, provided you have an active mobile number linked to your account. Send the SMS - ‘CUSTID <15 digit account number>’ and send the message to ‘919951860002 / 56161600’ from your registered mobile. Within a few minutes, you will receive an SMS containing your Axis Bank Customer ID.

Axis Bank Customer ID Suspended

If your Axis Bank Customer ID is suspended, the following is what you can do:

• Contact the Axis Bank’s customer care at the below numbers and ask them to activate it:
  • 1860 419 5555, 1860 500 5555 (charges may apply)
  • 1800 209 5577, 1800 103 5577 (toll-free)
• If the suspension was due to inactivity, contact the branch from where you opened your account via email to request the reactivation of your account.

Axis Bank Customer ID Password Forgot

If you have forgotten your customer ID or your password you can follow the below process to reset it:

• Go to the Axis Bank Internet Banking page.
• Click on the ‘Forgot Customer ID’ or ‘Forgot Password’ option. 
• Enter the required information and authenticate using OTP.
• Once authenticated, you will get the customer ID or you will have to reset and create a strong password. You may need to verify it using an OTP.

Axis Bank Customer ID Customer Care

The following table shows the Axis Bank customer care numbers  for different category services:

You can easily access and manage your account with Axis Bank customer ID. You can avail customer ID throug various ways. Make sure you keep your Axis Bank customer ID secure for safe banking.

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