Updated on: Oct 17th, 2023
9 min read
The Employees’ Provident Fund (EPF) subscribers can register their grievances online on the EPF i-Grievance Management System (EPFiGMS). The EPFiGMS allows EPF subscribers to register their complaints and addresses all their queries. EPF subscribers can also check the status of the pending complaints/requests on the EPFiGMS portal.
The EPFiGMS is an official portal for grievances or complaints relating to the EPF. All the registered EPF subscribers can lodge their grievances, queries and complaints online through this portal. It is a customised official portal of the Employees’ Provident Fund Organisation (EPFO) to redress the grievances of its subscribers.
The EPFiGMS provides convenience to the EPF subscribers as they can lodge grievances from any place on this portal. The grievances lodged will be sent to the concerned office or department to which the grievances pertain.
After a grievance is registered, the system will generate a unique registration number and auto-generate an acknowledgement through email and SMS. This portal provides faster redressal and ease of registration of EPF grievances.
There are many issues for which EPF subscribers can file grievances on the EPFiGMS. These grievances include the following-
The subscribers of the EPF can register complaints/grievances on the EPFiGMS. The EPF subscribers include the following:
The steps to register a complaint on the EPFiGMS are as follows:
Step 1: Visit the official website of EPF i-Grievance Management System and click on the ‘Register Grievance’ tab.
Step 2: Select the applicable ‘Status’ option. (If you select the ‘PF Member’ option, select ‘No’ for ‘Do you have claim-ID?’ to proceed)
Step 3: Enter the Universal Account Number (UAN), Pension Payment Order (PPO) Number or Establishment Number, respectively. Enter the security code and click on the ‘Get Details’ button.
Step 4: Scroll down to view the UAN details displayed on the screen. Click on the ‘Get OTP’ button.
Step 5: Enter the OTP sent to the registered mobile number and click on the ‘Submit’ button. A verification message will appear upon OTP verification. Click on the ‘Ok’ button to proceed.
Step 6: Scroll down and enter the personal details, such as gender, address for communication, pin code, country, state and security code.
Step 7: Under the ‘Grievance Details’ section, click on the PF account number to register grievances related to the PF account. Click on ‘Other’ for registering other grievances.
Step 8: Enter the grievance details by selecting the grievance related to option, grievance category and entering the grievance description. Upload the relevant documents supporting the grievance by clicking on the ‘Choose File’ button and the ‘Attach’ button. After entering the grievance details and uploading the documents, click on the ‘Add’ button.
Step 9: The grievance will be added under the ‘Grievance Details’ section. Click on the ‘Submit’ button to register/lodge the grievance with the EPFO.
Step 10: A registration number will be sent to the EPF subscribers via email and SMS once the grievance has been registered.
EPFO verifies the registered grievance or complaint before sending it to the respective department for resolution. It usually takes around 15-30 days to resolve the registered grievance.
The steps to check the status of the grievance/complaint are as follows:
Step 1: Visit the official website of EPF i-Grievance Management System and click on the ‘View Status’ tab.
Step 2: Enter the registration number received when registering the grievance, mobile number/email ID, and security code, and click on the ‘Submit’ button. If the grievance is registered on the earlier version of the EPFiGMS website, enter the ‘Grievance Password’ instead of the mobile number/email ID.
Step 3: The grievance status will be displayed on the screen.
When the grievance/complaint is not resolved on time, the subscribers can send reminders to the EPFO to resolve the complaint through the portal. The steps to send a reminder are as follows:
Step 1: Visit the official website of EPF i-Grievance Management System and click on the ‘Send Reminder’ tab.
Step 2: Enter the registration number received while registering the grievance and mobile number/email ID. If the complaint is registered on the earlier version of the EPFiGMS website, enter the ‘Grievance Password’ instead of the mobile number/email ID. Enter the reminder description and security code and click on the ‘Submit’ button.
Step 3: A reminder will be sent to the respective department regarding the complaint to take action.
The EPF subscribers can also contact the EPF customer care to file a complaint or resolve queries. They can send their complaints or queries to the following email ID:
They can also register a complaint via social media on the official EPFO account on Facebook and Twitter. However, it is recommended that the EPF subscribers first register their complaints and grievances or send their queries on the EPFiGMS before sending mail to the email addresses mentioned above or calling the EPFO toll-free number.
Disclaimer: The materials provided herein are solely for information purposes. No attorney-client relationship is created when you access or use the site or the materials. The information presented on this site does not constitute legal or professional advice and should not be relied upon for such purposes or used as a substitute for legal advice from an attorney licensed in your state.
I am an advocate by profession and have a keen interest in writing. I write articles in various categories, from legal, business, personal finance, and investments to government schemes. I put words in a simplified manner and write easy-to-understand articles. Read more
Clear offers taxation & financial solutions to individuals, businesses, organizations & chartered accountants in India. Clear serves 1.5+ Million happy customers, 20000+ CAs & tax experts & 10000+ businesses across India.
Efiling Income Tax Returns(ITR) is made easy with Clear platform. Just upload your form 16, claim your deductions and get your acknowledgment number online. You can efile income tax return on your income from salary, house property, capital gains, business & profession and income from other sources. Further you can also file TDS returns, generate Form-16, use our Tax Calculator software, claim HRA, check refund status and generate rent receipts for Income Tax Filing.
CAs, experts and businesses can get GST ready with Clear GST software & certification course. Our GST Software helps CAs, tax experts & business to manage returns & invoices in an easy manner. Our Goods & Services Tax course includes tutorial videos, guides and expert assistance to help you in mastering Goods and Services Tax. Clear can also help you in getting your business registered for Goods & Services Tax Law.
Save taxes with Clear by investing in tax saving mutual funds (ELSS) online. Our experts suggest the best funds and you can get high returns by investing directly or through SIP. Download Black by ClearTax App to file returns from your mobile phone.
Cleartax is a product by Defmacro Software Pvt. Ltd.
SSL Certified Site