Guide to solve error EF00047 / EF00011

Error message: “The PAN entered does not exist. Please retry”
Error message: “Please enter a Valid PAN” 

Context: You were trying to link your PAN to e-file, which needed OTP verification. There were 2 methods to generate OTP:

  • IT Department registered mobile number
  • Aadhaar registered mobile number

You were shown the above error message
Reason: You entered an invalid PAN number

Solution:
Please recheck the entered PAN number with your PAN card
Eg, PAN holder’s name is ‘Ram Singh’
Sample format: ABCPS1111D
Significance:

  • 1st three characters ‘ABC’ can range between AAA and ZZZ
  • 4th character represents the PAN holder’s status:
  • ‘P’ represents Individual
  • ‘T’ represents Trust
  • ‘F’ represents Firm
  • ‘C’ represents Company
  • 5th character represents the 1st alphabet of the PAN holder’s last name
  • The next four characters are sequential digits ranging between 0001 and 9999
  • The 10th character, i.e. ‘D’, is an alphabetic check digit that runs from A to Z.

Next Step: You can click here to enter the correct PAN number. If the issue persists, then please write to us at support@cleartax.in. We will do our best to help you out!