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Income Tax Helpline: Customer Care Number and Email ID

By Mohammed S Chokhawala

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Updated on: Jun 13th, 2024

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6 min read

Tax filing can sometimes be a tedious task with risks of numerous errors. In this regard, it is imperative to have sound knowledge about the various aspects of income tax filing and other related information. To assist taxpayers and resolve their queries, the income tax department has come up with income tax customer care numbers. Individuals can always feel free to call any of the numbers highlighted below for prompt assistance.

Scroll down and check out the customer care numbers that you can call for resolving queries related to e-filing and other queries.

Queries Addressed Through Income Tax Toll-Free Numbers:

Here are the types of queries that you can address by calling any of the income tax toll-free numbers:

  • In case you have any general queries regarding income tax.
  • If you have queries related to the e-filing of income tax Returns or Forms and other valuable services offered through the e-filing portal.
  • Issues related to TAN and PAN applications. 
  • For any sort of rectification, intimation, refund and other queries related to Income Tax Processing.
  • Any queries related to Tax credit (Form 26AS), Form 16 and other queries regarding TDS statement, Form 15CA processing.

List of Income Tax Customer Care Helpline Number and Email IDs

Discussed below are the official contact details of the income tax department. You can take note of these income tax customer care numbers to resolve any of your queries. 

  • Income Tax Department official Toll-Free, Customer Care Number And Contact Details

Department 

Contact Details

Aaykar Sampark Kendra

Call on income tax toll-free number 1800 180 1961 or 1961.

e-filling of income tax return 

Dial the toll-free number of 1800 103 0025

Tax Information Network-NSDL

Call on +912027218080

TDS Centralised Processing Centre (TRACES)

Dial 1800 1030344

Refund/Rectification

Call on 1800 1034455

Tax Return Preparer Scheme

Call on income tax helpline number 1800 1023738

  • Official Income Tax Email IDs

Income Tax Help Desk Email ID

Purpose

@incometaxindiaefiling.gov.in

Filing income tax returns

@incometax.gov.in

Departmental website

@cpc.gov.in

Compliance and reporting

@tdscpc.gov.in

Information related to TDS 

@nsdl.co.in

PAN card

@insight.gov.in

PAN card

  • Income Tax Help Desk Email IDs

Queries

Official Income Tax Help Desk Email

PAN card

@insight.gov.in or @nsdl.co.in

Compliance and reporting

@cpc.gov.in

Income tax return filing

@incometaxindiaefiling.gov.in

TDS related information

@tdscpc.gov.in

Departmental website

@incometax.gov.in

  • Income Tax CPC Helpline Toll-Free Numbers, Working Hours and Email IDs

Purpose

Helpdesk

Income Tax Helpline No

Working Hours

General queries about Income Tax

Aayakar Sampark Kendra (ASK)

1800 180 1961 or 1961

08:00 hrs - 22:00 hrs (Monday to Saturday)

PAN & TAN queries, etc.

Tax Information Network - NSDL

+91-20-27218080

07:00 hrs - 23:00 hrs (All Days)

e-Filing of Income Tax Returns or Forms, etc.

e-Filing

1800 103 0025 (or) +91-80-46122000 

+91-80-61464700

1800 419 0025

08:00 hrs - 20:00 hrs (Monday to Friday)

Form 16, and other related queries

TRACES (TDS Reconciliation Analysis and Correction Enabling System)

1800 103 0344 (or)

+91-120-4814600

 

10:00 hrs - 18:00 hrs (Monday to Saturday)

For rectification, refund, etc. 

Centralised Processing Center

1800 103 4455 (Toll-free) (or) +91-80-46605200

08:00 hrs - 20:00 hrs (Monday to Friday)

Income Tax SMS Codes

After knowing the income tax customer number, you can also take a look at the official SMS codes of the income tax department. These codes are generally used to send out official communication.

  • ITDEPT
  • TDSCPC
  • ITDEFL
  • UTIPAN
  • CMCPCI
  • SBICMP
  • INSIGT
  • NSDLDP
  • NSDLTN

The income tax department uses these codes, in particular, to send reminder messages and notifications regarding tax payments. Some of these codes are also used for sending notifications regarding PAN cards. 

Things To Keep in Mind About IT Helpline

In recent times, digital fraud attempts through SMS or email have increased. Therefore, to mitigate such issues, the income tax department has installed a pop-up on their official website which informs every citizen about the toll-free number, income tax help email address, and contact details. 

The income tax department has also introduced various precautionary measures, such as Domain-based Message Authentication, Sender Policy Framework, etc., to block out phishing emails sent to taxpayers. 

Here is a list of things to remember with respect to income tax communications.

  • The income tax department never asks for any OTP or PIN over an SMS or email.
  • Avoid sharing any kind of information related to debit cards, credit cards, bank accounts, etc. 
  • Do not share sensitive information over emails or SMS like your passwords or IDs.

If you receive any email or an SMS that the sender poses as an income tax official, communicate with the department. You can send an email to webmanager@incometax.gov.in or write to incident@cert-in.org.in to discuss the issue.

Final Word

The Income Tax Department has launched different income tax numbers to help taxpayers become aware of various information related to tax filing or to resolve their queries. These helpline numbers help in assisting taxpayers by solving their dilemmas. It is quite evident that the Income Tax department excels at guiding people through their queries.

Frequently Asked Questions

What should I do if I experience a problem using the e-pay Tax service to pay my taxes?

If you experience any issue with the e-Pay Tax service on e-Filing portal, either send an email at epay.helpdesk@incometax.gov.in or  efilingwebmanager@incometax.gov.in or call the e-Filing Center at one of the numbers listed below:

  1. 1800 103 0025 
  2. 1800 419 0025 
  3. +91-80-46122000 
  4. +91-80-61464700
How to contact the income tax department?

You can contact the income tax department for general queries by calling Aayakar Sampark Kendra on income tax department toll-free number 1800 180 1961.

What are the common reasons for filing a complaint with the IT department?

The common reasons for filing a complaint with the IT department are:

Black money or tax evasion
Tax refund-related problems
Grievance against a particular IT department/company/person
Delay in returns processing
NRI taxation
Rectification as per Section 154(1)
Registered personal details-related queries or problems
Form 26AS and TDS related complaints
 

What key considerations shall be kept in mind to avoid phishing attacks?

You have to be careful to avoid any phishing attacks. The key considerations that shall be kept in mind with respect to tax communications.

  • The income tax department never asks for any OTP or PIN over an SMS or email.
  • Avoid sharing any kind of information related to debit cards, credit cards, bank accounts, etc. 
  • Do not share sensitive information over emails or SMS like your passwords or IDs.

If you receive any email or an SMS that the sender poses as an income tax official, communicate with the department. You can send an email to webmanager@incometax.gov.in or write to incident@cert-in.org.in to discuss the issue.

What are the operating hours of Income tax helpline or customer care center?

The operating hours vary for different helpline or customer care centers. They are as follows:

e-filing and Centralized Processing Center: Monday to Friday-8:00 AM to 8:00 PM

AIS and Reporting Portal: Monday to Friday-9:30 AM to 6:00 PM

TDS Reconciliation Analysis and Correction Enabling System (TRACES): Monday to Saturday-10:00 AM to 6:00 PM

Tax Information Network - NSDL: All days of the week-7:00 AM to 11:00 PM

Demand Management - Tax Payer Demand Facilitation Center: Monday to Friday-8:00 AM to 10:00 PM and Saturday (Except National holidays)-9:00 AM to 6:00 PM

How to connect income tax customer care?

You can connect to income tax customer care by calling on the following numbers:

  1. 1800 103 0025.
  2. 1800 419 0025.
  3. 1800 103 4215.
  4. 1800 103 0344.
  5. 1800 309 0130. 
  6. +91 821 6671200.
About the Author

I'm a chartered accountant, well-versed in the ins and outs of income tax, GST, and keeping the books balanced. Numbers are my thing, I can sift through financial statements and tax codes with the best of them. But there's another side to me – a side that thrives on words, not figures. Read more

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Clear offers taxation & financial solutions to individuals, businesses, organizations & chartered accountants in India. Clear serves 1.5+ Million happy customers, 20000+ CAs & tax experts & 10000+ businesses across India.

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