Income Tax Helpline: Customer Care Number and Email ID
Tax filing can be a complicated and error-prone process. To assist taxpayers and resolve any concerns, the Income Tax Department offers dedicated customer care numbers and email addresses. Whether you have inquiries about e-filing, PAN cards, refunds, or other tax-related issues, the Income Tax customer care service is here to help. Below is the comprehensive list of official Income Tax customer care numbers, helpline details, and email IDs.
Key Queries Addressed by Income Tax Customer Care
Here are the types of queries that you can address by calling any of the income tax toll-free numbers:
- General Income Tax Queries: In case you have basic tax-related queries.
- E-Filling Support: If you need assistance with e-filing of income tax Returns or Forms and other valuable services offered through the e-filing portal.
- PAN and TAN Issues: Issues related to TAN and PAN applications and corrections.
- Refund and Rectification: For any sort of rectification, intimation, refund and other queries related to Income Tax Processing.
- TDS and Tax Credit: Queries related to Tax credit (Form 26AS), Form 16 and other queries regarding TDS statement, Form 15CA processing.
List of Income Tax Customer Care Helpline Number and Email IDs
Here’s a list of official Income Tax department helpline numbers and email contacts to help you resolve your queries efficiently:
- Income Tax Toll-Free Helpline Numbers
Department | Types of Queries | Contact Details |
Aaykar Sampark Kendra | - | Call on toll-free number 1800 180 1961 |
e-filling of income tax return | Queries Related to:
| Dial the toll-free numbers 1800 103 0025 1800 419 0025 +91 80 46122000 +91 80 61464700 Timing: From 08:00 AM to 08:00 PM Working Day: Monday to Friday. |
Tax Information Network-NSDL | Queries Related to:
| Call on- +91 20 27218080 Timing: 07:00 AM to 23:00 PM. Working Day: All Days |
TDS Centralised Processing Centre (TRACES) |
| Dial 1800 103 0344 or +91 120 4814600 Timing: 10:00 AM to 06:00 PM. Working Day: Monday to Friday. |
Refund/Rectification | - | Call on 1800 103 4455 |
Tax Return Preparer Scheme | - | Call on helpline number 1800 102 3738 |
AIS And Reporting Portal |
| Call on 1800 103 4215 Timing: 09:30 AM to 06:00 PM. Working Day: Monday to Friday. |
| Tax Payer Demand Facilitation Centre | Queries Related to:
| Call on toll-free number 1800 309 0130 +91 821 6671200 +91 821-7151515 Timing: 08:00 AM to 20:00 PM. Working Day: Monday to Friday. |
- Income Tax Email IDs for Assistance
Income Tax Help Desk Email ID | Purpose |
@incometaxindiaefiling.gov.in | Filing income tax returns |
@incometax.gov.in | Departmental website |
@cpc.gov.in | Compliance and reporting |
@tdscpc.gov.in | Information related to TDS |
@nsdl.co.in | PAN card |
@insight.gov.in | PAN card |
- Income Tax Help Desk Email IDs
Queries | Official Income Tax Help Desk Email |
PAN card | @insight.gov.in or @nsdl.co.in |
Compliance and reporting | @cpc.gov.in |
Income tax return filing | @incometaxindiaefiling.gov.in |
TDS related information | @tdscpc.gov.in |
| Departmental Website Any-Other issue on IT E-filing Related Queries E-Pay Tax Service Tax Audit Report (Form 3CA-3CD, 3CB-3CD) Income Tax Return (For ITR 1 to 7) | @incometax.gov.in efilingwebmanager@incometax.gov.in efilingwebmanager@incometax.gov.in epay.helpdesk@incometax.gov.in TAR.helpdesk@incometax.gov.in ITR.helpdesk@incometax.gov.in |
- Income Tax CPC Helpline Toll-Free Numbers, Working Hours and Email IDs
Purpose | Helpdesk | Income Tax Helpline No | Working Hours |
General queries about Income Tax | Aayakar Sampark Kendra (ASK) | 1800 180 1961 or 1961 | 08:00 hrs - 22:00 hrs (Monday to Saturday) |
PAN & TAN queries, etc. | Tax Information Network - NSDL | +91-20-27218080 | 07:00 hrs - 23:00 hrs (All Days) |
e-Filing of Income Tax Returns or Forms, etc. | e-Filing | 1800 103 0025 (or) +91-80-46122000 +91-80-61464700 1800 419 0025 | 08:00 hrs - 20:00 hrs (Monday to Friday) |
Form 16, and other related queries | TRACES (TDS Reconciliation Analysis and Correction Enabling System) | 1800 103 0344 (or) +91-120-4814600
| 10:00 hrs - 18:00 hrs (Monday to Saturday) |
For rectification, refund, etc. | Centralised Processing Center | 1800 103 4455 (Toll-free) (or) +91-80-46605200 | 08:00 hrs - 20:00 hrs (Monday to Friday) |
Income Tax SMS Codes
After knowing the income tax customer number, you can also take a look at the official SMS codes of the income tax department. These codes are generally used to send out official communication.
- ITDEPT
- TDSCPC
- ITDEFL
- UTIPAN
- CMCPCI
- SBICMP
- INSIGT
- NSDLDP
- NSDLTN
The income tax department uses these codes, in particular, to send reminder messages and notifications regarding tax payments. Some of these codes are also used for sending notifications regarding PAN cards.
Things To Keep in Mind About IT Helpline
In recent times, digital fraud attempts through SMS or email have increased. Therefore, to mitigate such issues, the income tax department has installed a pop-up on their official website which informs every citizen about the toll-free number, income tax help email address, and contact details.
The income tax department has also introduced various precautionary measures, such as Domain-based Message Authentication, Sender Policy Framework, etc., to block out phishing emails sent to taxpayers.
Here is a list of things to remember with respect to income tax communications.
- The income tax department never asks for any OTP or PIN over an SMS or email.
- Avoid sharing any kind of information related to debit cards, credit cards, bank accounts, etc.
- Do not share sensitive information over emails or SMS like your passwords or IDs.
If you receive any email or an SMS that the sender poses as an income tax official, communicate with the department. You can send an email to webmanager@incometax.gov.in or write to incident@cert-in.org.in to discuss the issue.
Queries Addressed Through IT Customer Care Numbers:
- TAN and PAN related issues.
- E-filing of income tax Returns or Forms and other services provided through the e-filing portal .
- Income Tax related general questions .
- Income Tax Processing related questions along with any kind of refund, rectification, and intimation.
- Any question related to Form 15CA processing, TDS statement, Form 16, and Tax credit (Form 26AS) .
All India IT Helpline Numbers:
Income Tax Official Websites:
Final Word
The Income Tax Department has launched different income tax numbers to help taxpayers become aware of various information related to tax filing or to resolve their queries. These helpline numbers help in assisting taxpayers by solving their dilemmas. It is quite evident that the Income Tax department excels at guiding people through their queries.
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About the Author
CA Mohammed S Chokhawala
I'm a chartered accountant, well-versed in the ins and outs of income tax, GST, and keeping the books balanced. Numbers are my thing, I can sift through financial statements and tax codes with the best of them. But there's another side to me – a side that thrives on words, not figures. Read more
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