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Being one-time task of e-filing of ITR in a whole financial year, it is quite common that people forget their login credentials for Income Tax Department website. Taxpayers find it very difficult to access the income tax login portal without any guide to retrieve the income tax login password and User ID.

This article explains by way of a step by step procedure on how you can recover your income tax credentials.

Step I

Access the income tax department portal.

Step II

Once you go to the home page from above link, you will find a “Login Here” button on the right.


login page of Income tax site


Step III

Once you click the “Login Here” button and enter the login page , click on the “Forgot Password” button in the third last line of the dialog box and this page will appear.

Fill in the User ID and Captcha Code appearing there and continue.

Reset password page of Income Tax department


Note :

a. The User ID is your PAN
b. If the taxpayer is visually challenged, he/she can request for OTP instead of image captcha.

Step IV

Once you provide your User ID and captcha code, you will be directed to “Reset Password” dialog box where you will select any one option from the drop-down list and provide mandatory details.

The drop-down list has the following:

a) Answer Secret Question

b) Upload DSC

c) Using OTP

d) Using Aadhaar OTP

Options to reset password in Income tax site

Option 1 :

The taxpayer has to answer the primary and secondary secret questions which he had answered at the time of registration. OR

 Option 2 :

The taxpayer can use his unique registered digital signature(DSC) and login to his income tax department portal. OR

 Option 3 :

The taxpayer can use OTP (One time password) sent to the registered mobile number and email ID and change the password to login to his income tax department portal.
If the taxpayer wants to change the registered email id and mobile number and then try to access his income tax department portal, he can do the same but with an extra detail among anyone of the following three :

1. TDS/TCS Deduction Details of last 2 assessment years
2.  Tax Payment Details – BSR code, Challan Date, and Challan Sequence Number if any tax was paid during last 3 Assessment years
3.  Bank Account Number mentioned in last year income tax return.

resetting password with new email and mobile number on Income tax site

Option 4: 

The taxpayer can also access his income tax department portal by entering the Aadhaar OTP sent to the registered mobile number and email id with UIDAI.

Note :
If a taxpayer has opted for Option 3 with new email id and new mobile number , he will have to wait for 12 hours to access the portal. This is one of the measures of the income tax department to stop any fraudulent login as one confirmation mail is sent to already registered email id with the direction to report in case the taxpayer is not aware about the portal being assessed by any other person.

Once the taxpayer has used any of the above options to retrieve his password, he will get access to his income tax department portal. Further from the portal directly, he can easily change the password or other details easily.
For further reading and understanding, check out these articles

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