Income Tax Grievance: Status Check, Complaint Number, Email ID, Resolution Time

The Income Tax Department has a Unified Grievance Management system called e-Nivaran to address taxpayers’ issues. It is an online mode available for making complaints related to filing of taxes. 

So, if you have any income tax grievance, find out how to submit a complaint and even apply for an escalation, if required.

How Do I Submit a Grievance to Income Tax?

To submit a grievance to the income tax department, there are two ways. Your choice will depend on whether or not you have registration on the e-filing portal. 

If you are Registered on the E-filing Portal

These are the steps to follow if you have registration on the e-filing portal:

1. Visit the e-filing portal of the Income Tax Department and log in to your account.
2. Navigate to the grievances tab and select the ‘Submit Grievance’ option.
3. Select the type of grievance and enter the details

Once your grievance is updated, you will see a success message and a transaction ID. Moreover, you will also receive an email on your registered e-mail ID. 

If you are not Registered on the E-filing Portal

1. Go to the e-filing website 
2.  Locate the Grievance option in the footer of the webpage, it will be under the ‘Contact Us’ section
3.  Select the ‘I do not have a PAN/TAN’ option and ‘Continue’.
4.  Enter all  your personal details
5. Enter the OTP sent to your phone number and email id
6.  Select the type of grievance and enter grievance details.
7.  Enter the Assessment year, Financial year, and PAN/TAN Application number.
8. Write a grievance description (You can also add attachments as proof).
9. Click on Submit Grievance

In addition, you can also address your issues via the income tax grievance email id which is: webmanager@incometax.gov.in. 

What Kind of Grievances are Addressed on e-Nivaran?

How Long does it Take to Resolve Grievance in Income Tax?

Generally, income tax grievances are rectified within 8 weeks after the petition is received. However, most grievances are addressed within one month from their date of receipt. 
Furthermore, if a grievance comes from the Prime Minister’s or Finance Minister’s Office or the Central Board of Direct Taxes, the income tax grievance resolution time is of 21 days. 

How Can I Check my ITR Grievance Status?

For income tax grievance status check follow the steps given below:

1.  Locate the ‘Grievance Status’ under the ‘Grievances’ tab 
2.  Enter the Acknowledgement Number/AY/Status
3.  Provide all necessary details

Now, you can view your income tax grievance status. 

How Do I Escalate an Income Tax Refund Issue?

After tracking your grievance status income tax, if you feel the need to escalate an income tax refund issue, you can follow these methods:

1. Call and inform the Income Tax Department’s Centralised Processing Centre(CPC). They are available on call (on 1800 103 4455 or +91-80-46605200) from Monday to Friday 8 a.m. to 8 p.m. 
2. In case of manual income tax returns for previous years, you can write a grievance letter for income tax refund to the Jurisdictional Assessing Officer. Moreover, you also have to attach the copies of your Income Tax Returns. 
3. Furthermore, if you are feeling that your refund requests are taking too long for resolution, you can state your concerns by sending a letter to the Additional Commissioner of Income Tax. 
4. In addition, if you still think that your problem is taking too much time to get resolved, you can visit the Ombudsman’s office. They will send a letter to the Income Tax Commissioner about your issue for its prompt resolution. 

Generally, the Income Tax Department tries to process refund requests within a short period of time. However, in some cases the resolution of such problems may take month.