SBI Credit Card Customer Care Number

State Bank of India (SBI) is an Indian multinational and public sector commercial bank. The bank’s credit card service is widely popular in India; the bank has issued over 16 million credit cards in the country. SBI credit card customer care employs a team of efficient and empathetic professionals ready to assist you with all queries. Below are the toll-free numbers, SMS numbers, email IDs, and other modes of contacting SBI's customer services for your convenience. 

SBI Customer Care Toll-Free Numbers

SBI account holders with credit cards can call the SBI customer care toll-free numbers below to address any of their queries:

SBI Credit Card Customer Care

SBI credit cardholders can contact SBI’s customer care executives to resolve their queries, register complaints, or provide feedback by calling the SBI customer care toll-free numbers provided above. SBI’s customer service centre can also help cardholders apply for a credit card and resolve issues related to the card.

SBI City-Wise 24x7 Credit Card Customer Care Number

You can call SBI’s city-wise 24x7 credit card customer care number, prefix your city STD code and dial 39 02 02 02 to talk to your city’s SBI executives.

Keep the below details ready before calling the customer care number or toll-free numbers:

• Your 16-digit card number
• Card expiry date
• Access to the registered phone number since you will receive an OTP on this number
• Your 4-digit PIN

You may need to provide these details depending on your query or concern.

SBI Credit Card Missed Call Service

SBI cardholders can also give a missed call to the dedicated virtual number to get different credit card account information. Once you give a missed call to the virtual number from your registered mobile number, you will get instant information via SMS on your registered mobile number. The table below contains the dedicated virtual missed call numbers:

SBI Credit Card Customer Care SMS Number

You can get some common details about your credit card account through the ‘Simply SMS’ service offered by SBI. To avail services like last payment status, blocking card, balance enquiry and more, you need to send an SMS from the registered mobile number. 

The table below shows the SMS codes you must send along with the last four digits of your credit card number (XXXX).

SBI Credit Card Customer Care E-Mail Address

For your credit card-related queries, sending an email to SBI credit card customer care is also a reliable and convenient source of quick assistance. To use the email service, you need to visit the SBI credit card services official site.

Land on the ‘Contact Us’ page by clicking on the ‘Get In Touch’ tab. Scroll down to the ‘Email Us’ section. Upon clicking on ‘Email Us’, you will be asked to log in if you are not signed in yet. Sign in using your SBI customer ID and password to send an email.

Important Email Addresses

• customercare@sbicard.com 
• customercare@sbi.co.in 
• contactcentre@sbi.co.in
• socialreply@sbi.co.in (General)
• nodalofficer.aadhaarseeding@sbi.co.in (Aaadhaar seeding)
• customercare.homeloans@sbi.co.in (Home Loan)
• gm.customer@sbi.co.in (General)
• feedback@sbicard.com (For credit card-related complaints)

Connect to SBI Credit Card Customer Care on Twitter

To assist customers with credit card-related issues, SBI has a Twitter handle (https://twitter.com/sbicard_connect). You can connect with SBI’s efficient customer care executives through this platform to get your card-related issues resolved.

SBI Credit Card Customer Care Postal Address

You can write a letter to SBI regarding your query or grievances to the following addresses:

• Address 1

SBI Cards and Payment Services Limited,

Unit 401 & 402, 04th Floor, Aggarwal Millenium Tower,

E-1,2,3 Netaji Subhash Place,

Wazirpur, New Delhi 110034

• Address 2

Manager- Customer Care Services

SBI Cards & Payment Services Ltd.

DLF Infinity Towers, Tower C, 12th Floor, 

Block 2, Building 3, DLF Cyber City,

Gurgaon -122002(Haryana) India

SBI Credit Card Customer Grievance Redressal System

You will find SBI's grievance redressal details on the 'Contact Us' page, just above the 'Email Us' section. 

You can use any of the available options that suit your complaint. SBI promises to put in their best effort to resolve anything you report to them within a given timeline. However, if their customer care needs more time to resolve your issue, they will keep you notified of the latest developments.

You can write to the 'Manager- Customer Care Services' at the following address.

SBI Cards & Payment Services Ltd.

DLF Infinity Towers, Tower C, 12th Floor, 

Block 2, Building 3, DLF Cyber City,

Gurgaon -122002(Haryana) India.

To escalate a query, in case you are not satisfied with the bank's response to your online Interaction: you can call 1860-180-7777 and ask the representative to escalate your interaction.

Escalation Matrix

Go to this link to see the SBI Escalation Matrix and other options.

Grievance Redressal Officer:

SBI Credit Card International Helpline Number

Following is a list of SBI international toll-free helpline numbers for Non-Resident Indian (NRI) customers.

SBI Credit Card Customer Queries

Broadly speaking, customers raise queries primarily for issues of card theft or when their card is blocked due to suspicious activity or because of reaching the credit limit. SBI offers quick assistance for the mentioned issues. The set of actions you can perform in each case is described below:

Card Theft

In case your card is stolen or has been lost, you can call the toll-free numbers 1800 180 1290 or 1800 11 1109, or the toll-free mobile number 94491 12211.

You can also call the numbers 1860 180 1290 or 080 - 2659 9990.

As an alternative to calling the above-mentioned numbers, you can also prefix your local STD code and dial the number 39 02 02 02. This will lead you to an Interactive Voice Response (IVR) system, which will instruct you to dial ‘2’ to report your card as stolen or lost.

Card Being Blocked Due to Suspicious Activity

If your card is blocked due to the detection of suspicious activity or because you reported an unauthorised transaction, you can re-activate it by calling the customer service centre at 1860 180 1290 or 3902 0202. 

Card Being Blocked due to Overutilisation

Your card may be blocked for further usage if you have exhausted the credit limit assigned to your card. To unblock your card, you need to immediately make the payment on your SBI Credit Card to bring your balance below your assigned credit limit. You can make a payment from this page. 

To know your available limit, send an SMS to 5676791 with the text AVAIL XXXX (XXXX=last four digits of your SBI Credit Card). On the other hand, you need to send an SMS to 5676791 with the text BAL XXXX (XXXX=last four digits of your SBI Credit Card) to know your total outstanding.

City Wise Walk-in Desk Address

Please note the following timings before visiting the SBI city bank branches:

• SBI branch working hours - 10:00 AM - 4:00 PM
• SBI card office working hours - 10:00 AM - 6:00 PM
• SBI bank branch and SBI card offices are closed on the 2nd and 4th Saturdays of every month
• SBI bank branches and SBI card offices are closed on all National Holidays and Sundays

SBI Ombudsman Scheme

The Reserve Bank of India introduced the Ombudsman scheme with the aim of resolving of all complaints from customers related to bank services. Ombudsmen are independent and impartial persons who investigate complaints not solved by the banks.

You can contact the Banking Ombudsman if you have not received a satisfactory response within 30 days of lodging a complaint with the SBI bank executives. Banking Ombudsmen are appointed with offices in state capitals. You can find the addresses and email details of the Banking Ombudsman offices here. 

You can file a complaint with the Banking Ombudsman by writing a letter to the Ombudsman at the provided address or sending an email to them at the given email address.

The State Bank of India offers a range of contact options for its credit card customers. They can call the above-presented numbers to call the SBI credit card customer care or use the SMS services. They can also send an email to the official address for queries, complaints or available services.

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