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What to do if the income tax refund is delayed?

Updated on :  

08 min read.

It is recommended not to delay filing your income tax returns. This is because the earlier you file returns, the sooner you get the refund if any. As time passes, there will be more number of returns to be processed for the income tax department. This is how your refund can be delayed. However, there can be other reasons for not receiving the refund as expected. Read through to know more about the reasons and the action you must take.

What to do if you have not received the refund yet?

If you have not received the refund yet, check the refund status by log in to income tax e-filing portal. Follow the below steps to view the refund status:-

Step 1: Visit the income tax e-filing portal and log in to your account using the log in credentials.

Step 2: Click on ‘e-File’>‘Income Tax Returns’>’View Filed Returns’.

Step 3: Go to the relevant assessment year for which you want to check the refund and check the ITR status. In the given screenshot below, you can check the refund status of the assessment year 2021-22. To view the details, you can click on ‘View details’.

Step 4: The status of your refund will be displayed in a new window along with the information.

If your ITR is processed but refund is not issued, it will show status ‘Processed with refund due’. It normally takes 20 to 45 days after the ITR processing to receive the refund amount.

You can also visit the tin-nsdl website (https://tin.tin.nsdl.com/oltas/refundstatuslogin.html) to check the income tax refund status. The refund status will be displayed after you enter the PAN, relevant assessment year and the captcha code in the above link.

Reasons why the refund hasn’t reached you and how to handle it

There can be many reasons for your refund not reaching you. Here is a table of reasons and the action plans you need to follow in each of those cases.

Reasons why the refund not receivedAction Plans
Refund request rejected.
As per the IT department, you owe them taxes.
You may receive a notice from the department stating the outstanding tax amount. 
In this case, check all your documents and recalculate the tax liability and refund receivable.

If the figures you have filed in the returns form is correct, file a rectification return under Section 139(4) supporting your claim.

If the ITR filed is found to be incorrect, pay the outstanding tax demanded by the department within the time limit mentioned in the notice.
Forgot to include a deduction you are eligible for.If the IT department has not started to process your returns, you can go ahead to revise your returns and add the missed out deduction you are eligible for.
Bank account details provided to the IT department while filing returns has changed.If the refund could not get credited to the bank account then to resolve the issue raise the grievance in the income tax portal. In certain cases, the income tax department may ask you to raise refund reissue request.

Otherwise, it may ask you to attach latest bank details along with other required information to e-mail at efilingwebmanager@incometax.gov.in.
Attach the below required information:-
• Scanned copy of PAN
• Contact Details (Name, DOB/DOI, Contact Number)
• Scanned copy of any one Government identity such as Passport/Voter Card/Driving License/Aadhaar card • Screenshot of the error message
• Helpdesk Ticket Number (grievance acknowledgement number.
Refund request under process. The delay could be the IT department is taking time to process your request.
1. Make sure that you have e-verified your return and sent the ITR-V within 120 days from the date of e-filing.

2. If not, you have to revise your returns and send the new acknowledgement to CPC, Bengaluru.

3. Also, check whether the bank account is prevalidated in the e-filing portal.
Filing returns on a physical form and not online.Processing physical filing forms takes time. Wait for the IT department to reconcile the paperwork.

What is the status if income tax refund is received?

The status will be ‘refund issued’ when the refund is received. And you can find all the refund details, such as mode of payment, refund amount, and the clearance date, as shown below.

Frequently Asked Questions

Why is the income tax refund delayed?

If you have filed the income tax return for FY 2020-21 and did not receive the income tax refund yet, check whether you have completed the verification (online or offline) of your income tax return. If it is not, then verify the return If the income tax return is e-verified and processed but still refund is not credited to your account. Submit grievance on the e-filing portal, know the reason for the same, and respond accordingly.

My income tax refund is not processed. How do I escalate this?

If you have filed your income tax return and not received income tax refund within a reasonable time, first confirm if you have verified your income tax return online or offline. ITR filing is incomplete and is not processed till it is e-verified. In case ITR V is verified, you can follow up with CPC on their helpline numbers 1800 103 0025 (or) 1800 419 0025 (or) 080-61464700 from Monday to Friday 8:00 am to 8:00 pm. You can also submit your grievance in the e-filing portal.

When will we get an income tax refund?

Refunds are issued within 20-45 days after processing of ITR by the CPC department of income tax.

How to check income tax refund status?

To check the income tax refund status, log in to your e-filing account. Go to
‘e-File’>‘Income Tax Returns’>’View Filed Returns’. Go to the relevant assessment year for which you want to check the refund and check the ITR status.

Related articles:

Process to claim income tax refund
How to claim TDS refund

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