100% tax compliance with smart e-Invoicing 100% tax compliance with smart e-Invoicing
Integration
across all ERPs
Integration across all ERPs
4 hrs resolution SLA
& 1hr response SLA
4 hrs resolution SLA & 1hr response SLA
MIS Dashboards with
backup & storage
MIS Dashboards with backup & storage

e-Way Bill Login Problem: Reasons Why e-Way Bill Site Not Working and Solutions

By Annapoorna

|

Updated on: Nov 17th, 2023

|

6 min read

The e-Way bill ­ is a document for tracking the movement of goods. It is crucial to ensure compliance with rele­vant laws and regulations. 180.34 crores of e way bills have been generated from 2018 to 2021. It is not uncommon, however, to e­ncounter e way bill login problems, or there may be an issue of e way bill site not working while atte­mpting to download this vital document. This article aims to delve­ into the underlying reasons behind these obstacles and provide effective solutions to address them.

Reasons Why e-Way Bill Site is Not Working?

There could be various reasons for the e-way Bill site not working. However, the most common issues typically include:

Server issues

The e way bill site may encounter temporary server problems, which can disrupt its functionality. This issue is usually resolved once the website administrators address the server-related concerns.

Maintenance periods

The e-way bill site occasionally undergoes scheduled maintenance to improve its performance and features. It's advisable to check for maintenance notifications or wait until the maintenance is completed.

Internet connectivity problems

Your access to the e-way bill site may be hindered by issues with your internet connection. Slow or unstable internet connections can lead to difficulties in reaching the site.

How to Fix e-Way Bill Site Not Working Today?

Take these steps to resolve the issue of the e-way bill site not working:

Clear browser cache and cookies

To fix problems with the e way bill site, clear your web browser's cache and cookies. This action ensures a smoother browsing experience.

Review your internet connection

Make sure that your device has a stable internet connection. Technical glitches may arise if your internet connection is weak or unstable. Attempt to use an alternate internet connection to troubleshoot the problem.

Restart your device 

If you're still facing issues with the e way bill site even after trying the above steps, consider restarting your device. Many minor issues can be resolved by restarting your device.

How to Generate e Way Bill If The Site Not Working?

If the site is not working, you can generate the e way bill using the SMS method. You simply have to send an SMS to 7738299899 in the following format:

For Suppliers: EWBG TranType RecGSTIN DeliveryPinCode InvoiceNo InvoiceDate TotalValue HSNCode ApprDistance Vehicle

For transporters: EWBT TranType SuppGSTIN RecGSTIN DeliveryPinCode InvoiceNo InvoiceDate TotalValue HSNCode ApprDistance Vehicle

Once you send the message, a reply will be sent to you confirming the generation of the e-way bill and its validity

How to Address e-Way Bill Login Problem?

To address e way bill login problem, follow these steps:

  1. For login page loading difficulties, it is recommended to cle­ar your browser's cache and cookie­s to ensure an uninterrupte­d login experience.
  2. Use­ the latest version of a we­b browser. Check and update your current browser version accordingly.
  3. If you're using a particular browser for the e-way bill portal and still face issues, try using a different browser to log in to the e-way bill portal.

Frequently Asked Questions

Why is the e way bill portal not working?

The reasons for e way bill site not working may be several, either the site will be under maintenance or the server will be down.

How to clear my browser cache for e way bill?

To clear your browser cache, tap on the three dots at the top right corner if you are using Chrome and then click "More Tools" followed by "Clear Browsing Date." Next, choose the time period, check the boxes for cached images and cookies, and press "Clear data."

How do I know if my e way bill is blocked?

While trying to generate an e way bill, you will receive a popup notifying you that the e way bill generation is blocked on your GSTIN.

About the Author

I preach the words, “Learning never exhausts the mind.” An aspiring CA and a passionate content writer having 4+ years of hands-on experience in deciphering jargon in Indian GST, Income Tax, off late also into the much larger Indian finance ecosystem, I love curating content in various forms to the interest of tax professionals, and enterprises, both big and small. While not writing, you can catch me singing Shāstriya Sangeetha and tuning my violin ;). Read more

Public Discussion

Get involved!

Share your thoughts!

summary-logo

Quick Summary

The e-Way bill is a crucial document to track goods movement, with 180.34 crores generated from 2018 to 2021. Common issues like server problems and maintenance can cause the e-way bill site to not work. Resolutions include clearing cache, checking internet connection, and restarting device. An alternative method using SMS is available for generating e-way bills if the site is not working. To fix login issues, clear browser cache, use latest browser version, or try a different browser.

Was this summary helpful?
liked-feedbackliked-feedback

Clear offers taxation & financial solutions to individuals, businesses, organizations & chartered accountants in India. Clear serves 1.5+ Million happy customers, 20000+ CAs & tax experts & 10000+ businesses across India.

Efiling Income Tax Returns(ITR) is made easy with Clear platform. Just upload your form 16, claim your deductions and get your acknowledgment number online. You can efile income tax return on your income from salary, house property, capital gains, business & profession and income from other sources. Further you can also file TDS returns, generate Form-16, use our Tax Calculator software, claim HRA, check refund status and generate rent receipts for Income Tax Filing.

CAs, experts and businesses can get GST ready with Clear GST software & certification course. Our GST Software helps CAs, tax experts & business to manage returns & invoices in an easy manner. Our Goods & Services Tax course includes tutorial videos, guides and expert assistance to help you in mastering Goods and Services Tax. Clear can also help you in getting your business registered for Goods & Services Tax Law.

Save taxes with Clear by investing in tax saving mutual funds (ELSS) online. Our experts suggest the best funds and you can get high returns by investing directly or through SIP. Download Black by ClearTax App to file returns from your mobile phone.

Cleartax is a product by Defmacro Software Pvt. Ltd.

Company PolicyTerms of use

ISO

ISO 27001

Data Center

SSL

SSL Certified Site

128-bit encryption