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How to request for a refund reissue?

Updated on: Sep 25th, 2023


5 min read

When you have received an intimation from the Income Tax Department or a Refund Banker (SBI) that the processing of your income tax refund has failed, you can submit a ‘Refund Reissue Request’ by logging into the Income Tax e-filing portal. Taxpayers can request for re-issuance of a refund through the ‘Refund Reissue Request’ service.

Failure for Income Tax Refund

A refund from the income tax department scheduled to be paid in a particular assessment year (AY) may fail to get credited to your bank account for various reasons. A few of the reasons for the failure of the refund getting credited in your account could be:

  • In case the bank account is not pre-validated. It is now compulsory to pre-validate your bank account from the assessment year (AY) 2022-23
  • The name mentioned in the bank account does not match with PAN card details. For example, in case your bank account was opened providing the Aadhaar card as proof, there is a possibility that it mentions your middle name as well, while on the PAN card such detail is not stated
  • In case of an invalid IFSC code. For example, a bank might have undergone a merger and there has been a change in the IFSC code, but you have failed to update the same.
  • There is also a possibility that the account that you have mentioned has been closed

How to Conduct a Pre-validation Check of Bank Account?

  • Log in to the Income Tax e-filing portal by entering the user-ID (PAN) and password.
  • On the ‘Dashboard’ tab, choose ‘Bank Account’ and click on ‘Update’.
  • You will be directed to a page ‘My Bank Accounts’.
  • In case your bank account is validated, you will see the green tick with ‘validated’ mentioned.

How to Make a Refund Reissue Request Online?

Step 1: Log in to the Income Tax e-filing portal

Step 2: Click on the 'My Account' menu and click the 'Service Request' link.

Step 3: Select the 'Request Type' as 'New Request' and 'Request Category' as 'Refund Reissue' and click the 'Submit' button.

Step 4: The details such as return type, PAN, Assessment Year (A.Y), Communication Reference Number, Acknowledgement Number, Reason for Refund Failure and Response will be displayed.

Step 5: Click the 'Submit' hyperlink located under the 'Response' column. The prevalidated bank accounts with status and EVC enabled will be displayed.

Step 6: Select the bank account for which the tax refund is to be credited and click the 'Continue' button. 

Step 7: The details such as IFSC, bank account number, bank name and account type will be displayed.

Step 8: Click the 'Ok' button in the popup. The options for e-verification will appear in the dialogue box. Choose the mode of e-verification, generate and enter Electronic Verification Code (EVC) or Aadhaar OTP to proceed with the request submission.

A success message will be displayed confirming the refund reissue request submission.

How to Check the Status of the Submitted Refund Reissue Request?

Step 1: Log in to the Income Tax e-filing portal

Step 2: ​Go to ‘My Account’, click the ‘Service Request’ and select the ‘Request Type’ as ‘View Request’ and ‘Request Category’ as ‘Refund Reissue’.

Step 3: Click the ‘Submit’ button. The status of the submitted refund reissue request will be displayed.

Frequently Asked Questions (FAQs)

What happens in case an individual fails to verify the ITR within 30 days of uploading the ITR on the e-filing portal?

In such a case, your return is treated as not filed. All the consequences related to not filing of the ITR under the Income-tax Act, 1961 (ITA) will get applicable. However, you have the option to submit a valid reason and it is possible for you to request condonation of delay in verification. It is after the submission of such a request that you will be able to verify your return. However, the income tax authority needs to approve the condonation request, it is only then the return will be treated as valid.

What can be the reasons for refund failure?

Failure of credit of refund can be due to the folloeing reasons:

  • Incorrect bank details (MICR code, account no, IFSC code, name mismatch etc.)
  • Account holder KYC is pending
  • Account details given are other than Current Account or Saving Bank Account
  • Account Description is incorrect

For an ITR refund, is it necessary to mention the bank account details only of an assessee or is it possible to provide a pre-validated bank account number of another person as well?

Yes, it is possible to provide the pre-validated bank account details of another individual. The only condition is that the name mentioned in the bank account details as well as on the PAN card should match exactly.


Quick Summary

To request re-issuance of a failed income tax refund, login to the e-filing portal. Reasons for failure include name/account mismatch or invalid IFSC, suggesting pre-validating bank accounts starting from AY 2022-23. Follow specific steps for refund reissue request and checking status online. In case of ITR verification failure, request condonation. Reasons for refund failures include incorrect bank details or pending KYC. Pre-validated bank account details can be provided for ITR refund.

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