How to Request for a Refund Reissue?

When you have received an intimation from the Income Tax Department or a Refund Banker (SBI) that the processing of your income tax refund has failed, you can submit a ‘Refund Reissue Request’ by logging into the Income Tax e-filing portal. Taxpayers can request for re-issuance of a refund through the ‘Refund Reissue Request’ service.

Failure for Income Tax Refund

A refund from the income tax department scheduled to be paid in a particular assessment year (AY) may fail to get credited to your bank account for various reasons. A few of the reasons for the failure of the refund to get credited to your account could be:

• In case the bank account is not pre-validated. It is now compulsory to pre-validate your bank account from the assessment year (AY) 2022-23
• The name mentioned in the bank account does not match with PAN card details. For example, in case your bank account was opened providing the Aadhaar card as proof, there is a possibility that it mentions your middle name as well, while on the PAN card, such detail is not stated
• In case of an invalid IFSC code. For example, a bank might have undergone a merger and there has been a change in the IFSC code, but you have failed to update the same.
• There is also a possibility that the account that you have mentioned has been closed

How to Conduct a Pre-validation Check of Bank Account?

• Log in to the Income Tax e-filing portal by entering the user ID (PAN) and password.
• On the ‘Dashboard’ tab, choose ‘Bank Account’ and click on ‘Update’.
• You will be directed to a page ‘My Bank Accounts’.
• In case your bank account is validated, you will see the green tick with ‘validated’ mentioned.

How to Make a Refund Reissue Request Online?

Follow these steps to submit a refund reissue request online:

1. Log in to the Income Tax Portal:

• Visit the official Income Tax Department e-filing portal: incometax.gov.in.
• Log in using your user ID (PAN/Aadhaar) and password.

2. Navigate to the Refund Reissue Request:

• After logging in, go to the Services tab, then to Refund Reissue Request:
• Choose the relevant assessment year for which the refund reissue is required.

3. Submit the Request:

• You will provided with a list of refunds pending for different AYs
• Click on the Refund Re-issue button on the card
• Click on Create New Request to proceed further

4. Verify Your Request:

• Select the bank account to which refund is to be credited. Only bank account details validated in income tax portal will be shown here
• If you do not see any bank accounts, goto profile > bank account > validate them

5. A success message will be displayed confirming the refund reissue request submission.

How to Check the Status of the Submitted Refund Reissue Request?

Step 1: Log in to the Income Tax e-filing portal. 

Step 2: ​Go to ‘My Account’, click the ‘Service Request’ and select the ‘Request Type’ as ‘View Request’ and ‘Request Category’ as ‘Refund Reissue’.

Step 3: Click the ‘Submit’ button. The status of the submitted refund reissue request will be displayed.