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GST Helpline - Get GST Customer Care Number

By Annapoorna

Updated on: Nov 5th, 2024

2 min read

Taxpayers can login to the Self Help Portal available at https://selfservice.gstsystem.in/ to report issues of the GST system. This portal is live since 22nd January 2018.
We have made a guide to learn all about the GST helpline portal. Email helpdesk@gst.gov.in was discontinued.

GST Helpline Phone Numbers

The GST Network (GSTN) provides the helpline number for reporting and resolving issues pertaining to the GST portal.

GST Help Desk Number is 1800-103-4786

GST Help via Email

Before the introduction of the GST selfhelp portal, there was an email address available for raising requestions or lodging complaints for issues pertaining to the GST portal.

GST Help via Email was helpdesk@gst.gov.in

However, it is longer being used as there is a dedicated selfhelp portal where taxpayers can raise tickets for lodging complaints. They can track their case status as well.

GST Self Service Portal

https://selfservice.gstsystem.in/, also known as the Grievance Redressal Portal for GST, is the official way to contact the GST Network/GST portal to log and track GST filing issues.
The website facility is available for taxpayers to use instead of sending emails to the GST Network. The grievance redressal portal of the GSTN is interactive and seamless to use. Taxpayers can upload their issues along with screenshots of the pages or windows where they face technical issues for a faster resolution.

Following are the advantages of the GST Helpline-

Allows the user to lodge their complaint and raise tickets theirselves.
Provides all necessary information and reduces to and fro communication between the GSTN helpdesk and the taxpayers for faster resolution.
Enables the taxpayer to check the compliant status or progress of resolution with the allotted ticket number, also referred to as the acknowledgement number.
Access to check the resolution comments wherever the complaint/ticket is closed.
Provides repository of relevant FAQ/pages of user manual based on the selection of category/subject and sub-category.

Following are the functionalities of the GST Selfhelp Portal-

GITA - GST Interactive Technical Assistant- AI-powered virtual assistant helps users in a real time with their GST-related queries giving away quick, accurate answers and guidance on GST compliance and filing process.

GITA - GST Interactive Technical Assistant

Report Issue-

The user can type in their issue in the box provided. They can also use advanced search to conveniently look for answers to their queries using the drop-boxes.

Type issue in the box provided

Report Issue Page

Check Status-

Use the option, Check Status, to enter the acknowledgement number and captcha code. It will give you the status of your complaint and resolution progress.

Check Status Page

Feedback-
This option allows taxpayers to share any feedback on the functionalities of the GST portal such as GST return filing, matching tools, etc., if they see a scope for improvement.

GST Feedback

All-State GST Helpline Contacts

https://selfservice.gstsystem.in/
Contact Us
For any GST related queries: You can reach out to team Clear via Email - gstsupport@cleartax.in

Frequently Asked Questions

What is the GST Helpline number?

The GST Helpline number is 1800-103-4786

Are there alternative ways to contact GST Customer Care?

You can raise tickets on the GST self-help portal available at https://selfservice.gstsystem.in/

How do I file a complaint about GST-related services?

File a complaint about GST-related services by visiting to the GST Grievance Redressal Portal available at https://selfservice.gstsystem.in/ and submit your issue online.

What should I do if my issue is not resolved by the helpline?

If your GST-related issue remains unresolved even after contacting the helpline or the GST self help portal, you can escalate it. Lodge a grievance through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) by visiting the URL pgportal.gov.in

Are there any self-help resources available for GST-related queries?

Yes. The GST portal offers self-help resources, including FAQs, user manuals, and videos, accessible at gst.gov.in. The users can find answers to common GST-related queries on the portal.

What information should I have on hand when calling the GST Helpline?

When calling the GST Helpline, make sure to keep your GSTIN handy. Also, keep the details of the issue at hand, your recent transaction data, and any relevant documents ready for faster resolution.

About the Author

Annapoorna

Assistant Manager - Content

I preach the words, “Learning never exhausts the mind.” An aspiring CA and a passionate content writer having 4+ years of hands-on experience in deciphering jargon in Indian GST, Income Tax, off late also into the much larger Indian finance ecosystem, I love curating content in various forms to the interest of tax professionals, and enterprises, both big and small. While not writing, you can catch me singing Shāstriya Sangeetha and tuning my violin ;). Read more

Quick Summary

Taxpayers can use the GST Self Help Portal to report issues regarding the GST system. The portal provides features such as lodging complaints, checking complaint status, and accessing FAQs. Users can utilize AI assistant GITA for real-time GST-related queries. Feedback option is available for suggestions. All-State GST Helpline Contacts can be found on the portal.