GST Helpline - Get GST Customer Care Number

Taxpayers can login to the Self Help Portal available at https://selfservice.gstsystem.in/ to report issues of the GST system. This portal is live since 22nd January 2018.
We have made a guide to learn all about the GST helpline portal. Email helpdesk@gst.gov.in was discontinued.

GST Helpline Phone Numbers

The GST Network (GSTN) provides the helpline number for reporting and resolving issues pertaining to the GST portal.

GST Help Desk Number is 1800-103-4786

GST Help via Email

Before the introduction of the GST selfhelp portal, there was an email address available for raising requestions or lodging complaints for issues pertaining to the GST portal.

GST Help via Email was helpdesk@gst.gov.in

However, it is longer being used as there is a dedicated selfhelp portal where taxpayers can raise tickets for lodging complaints. They can track their case status as well.

GST Self Service Portal

https://selfservice.gstsystem.in/, also known as the Grievance Redressal Portal for GST, is the official way to contact the GST Network/GST portal to log and track GST filing issues.
The website facility is available for taxpayers to use instead of sending emails to the GST Network. The grievance redressal portal of the GSTN is interactive and seamless to use. Taxpayers can upload their issues along with screenshots of the pages or windows where they face technical issues for a faster resolution.

Following are the advantages of the GST Helpline-

• Allows the user to lodge their complaint and raise tickets theirselves.
• Provides all necessary information and reduces to and fro communication between the GSTN helpdesk and the taxpayers for faster resolution.
• Enables the taxpayer to check the compliant status or progress of resolution with the allotted ticket number, also referred to as the acknowledgement number.
• Access to check the resolution comments wherever the complaint/ticket is closed.
• Provides repository of relevant FAQ/pages of user manual based on the selection of category/subject and sub-category.

Following are the functionalities of the GST Selfhelp Portal-

GITA - GST Interactive Technical Assistant- AI-powered virtual assistant helps users in a real time with their GST-related queries giving away quick, accurate answers and guidance on GST compliance and filing process.

Report Issue-

The user can type in their issue in the box provided. They can also use advanced search to conveniently look for answers to their queries using the drop-boxes.

Check Status-

Use the option, Check Status, to enter the acknowledgement number and captcha code. It will give you the status of your complaint and resolution progress.

Feedback-
This option allows taxpayers to share any feedback on the functionalities of the GST portal such as GST return filing, matching tools, etc., if they see a scope for improvement.

All-State GST Helpline Contacts

https://selfservice.gstsystem.in/

Contact Us
For any GST related queries: You can reach out to team Clear via Email - gstsupport@cleartax.in