ITD-EXEC2002 Error Code in Income Tax Portal: Reasons and Solutions

By Mohammed S Chokhawala

Updated on: Jul 28th, 2024

2 min read

The due date for filing Income Tax Returns for non-audit taxpayers falls on 31st July. As there is only a handful of days left for filing the return and filing after the due date results in late filing fees and interest penalty, there is huge traffic of taxpayers on the income tax website. Because of the huge flow of taxpayers filing their ITRs, some technical glitches and errors in the portal are witnessed.

Reasons for Errors on the Income Tax Portal

The Income-tax portal, which serves as a crucial platform for taxpayers in India to file returns, forms and handle various tax-related tasks, is frequented by thousands of users daily. Given its importance, any malfunction or downtime can cause considerable delays in other work. Although efforts are made to maintain high availability, occasional disruptions can occur. Possible reasons for the errors on the portal could be the following :

Internet - When the internet connection is unstable it might cause issues while working on the portal.
Technical Glitches - In the case of hardware or software failures, it might result in errors on the website.
Cache and Cookies - Corrupted and outdates caches/cookies might be the reason for malfunctions.
The income tax portal specifies that the following desktop browsers offer the best compatibility for its operations:

Microsoft Edge (versions 88, 89, 90)
Chrome (versions 88, 89, 90)
Firefox/Mozilla (versions 88, 87, 86)
Opera (versions 66, 67, 68)

While you can access the portal using other browsers, these are recommended for best performance.

ITD-EXEC2002 Error in Income Tax Portal

Tax payers have faced various technical glitches on the Income Tax Portal like login failures, timeouts, problems in reflecting pre-filled data, uploading large files, OTP verification failures etc. One such error is Error number ITD-EXEC2002 that occurs across different functionalities when you use the Income Tax website.

ITD-EXEC2002 error code in income tax portal

Solutions to ITD-EXEC2002 Error in Income Tax Portal

At present there is no specific solution to this error. However, there are approaches that could be potential remedies to the error. The following measures have proven beneficial to taxpayers -

Wait for some time and then try again.
In spite of the error, just press continue.
Try logging in Incognito mode or in some other browser.
If the error occurs while logging in, reset the login password with forgot password option.
Contact the Income Tax helpdesk quoting the error “Error No. ITD-EXEC2002".

Frequently Asked Questions

How to solve the Error ITD-EXEC2002 in the Income Tax portal?

At present there is no specific solution to this error. However, there are approaches that could be potential remedies to the error. The following measures have proven beneficial to taxpayers -

Wait for some time and then try again.
In spite of the error, just press continue.
Try logging in Incognito mode or in some other browser.
If the error occurs while logging in, reset the login password with forgot password option.
Contact the Income Tax helpdesk quoting the error “Error No. ITD-EXEC2002".

About the Author

Mohammed S Chokhawala

Content Writer

I'm a chartered accountant, well-versed in the ins and outs of income tax, GST, and keeping the books balanced. Numbers are my thing, I can sift through financial statements and tax codes with the best of them. But there's another side to me – a side that thrives on words, not figures. Read more

Quick Summary

The due date for filing Income Tax Returns for non-audit taxpayers is 31st July, causing heavy traffic on the portal. Technical glitches on the portal are due to internet issues, technical failures, and cache/cookies. For error ITD-EXEC2002, waiting, resetting password, or contacting support are potential solutions.