Income Tax Helpline: Customer Care Number and Email ID

Tax filing can be a complicated and error-prone process. To assist taxpayers and resolve any concerns, the Income Tax Department offers dedicated customer care numbers and email addresses. Whether you have inquiries about e-filing, PAN cards, refunds, or other tax-related issues, the Income Tax customer care service is here to help. Below is the comprehensive list of official Income Tax customer care numbers, helpline details, and email IDs.

Key Queries Addressed by Income Tax Customer Care

Here are the types of queries that you can address by calling any of the income tax toll-free numbers:

• General Income Tax Queries: In case you have basic tax-related queries.
• E-Filling Support: If you need assistance with e-filing of income tax Returns or Forms and other valuable services offered through the e-filing portal.
• PAN and TAN Issues: Issues related to TAN and PAN applications and corrections. 
• Refund and Rectification: For any sort of rectification, intimation, refund and other queries related to Income Tax Processing.
• TDS and Tax Credit: Queries related to Tax credit (Form 26AS), Form 16 and other queries regarding TDS statement, Form 15CA processing.

List of Income Tax Customer Care Helpline Number and Email IDs

Here’s a list of official Income Tax department helpline numbers and email contacts to help you resolve your queries efficiently:

1. e-filing and Centralized Processing Center

For queries related to e-Filing of Income Tax Return or Forms and other value added services & Intimation, Rectification, Refund and other Income Tax Processing Related Queries:

1. 1800 103 0025
2. 1800 419 0025
3. +91-80-46122000
4. +91-80-61464700

2. AIS and Reporting Portal

For queries related to AIS, TIS, SFT Preliminary response, Response to e-campaigns or e-Verification call 1800 103 4215

3. TDS Reconciliation Analysis and Correction Enabling System (TRACES)

Form 16, Tax Credit (Form 26AS) and other queries related to TDS statement, Form 15CA processing:

1. 1800 103 0344
2. +91-120-4814600

4. Tax Information Network - NSDL

For queries related to PAN & TAN application for Issuance or Update through NSDL call +91-20-27218080

5. Demand Management - Tax Payer Demand Facilitation Center

For facilitation in resolving outstanding tax demand email at taxdemand@cpc.incometax.gov.in

6. Web Manager

Income Tax SMS Codes

After knowing the income tax customer number, you can also take a look at the official SMS codes of the income tax department. These codes are generally used to send out official communication.

• ITDEPT
• TDSCPC
• ITDEFL
• UTIPAN
• CMCPCI
• SBICMP
• INSIGT
• NSDLDP
• NSDLTN

The income tax department uses these codes, in particular, to send reminder messages and notifications regarding tax payments. Some of these codes are also used for sending notifications regarding PAN cards.

Things To Keep in Mind About IT Helpline

The income tax department has also introduced various precautionary measures, such as Domain-based Message Authentication, Sender Policy Framework, etc., to block out phishing emails sent to taxpayers.

Here is a list of things to remember with respect to income tax communications.

• The income tax department never asks for any OTP or PIN over an SMS or email.
• Avoid sharing any kind of information related to debit cards, credit cards, bank accounts, etc. 
• Do not share sensitive information over emails or SMS like your passwords or IDs.

If you receive any email or an SMS that the sender poses as an income tax official, communicate with the department. You can send an email to webmanager@incometax.gov.in or write to incident@cert-in.org.in to discuss the issue.