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Aadhar Card Customer Care Number

By Sujaini Biswas


Updated on: Jun 15th, 2023


15 min read

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Recently, UIDAI has set up multiple channels for handling customer grievances. Amongst these, most citizens prefer to call the Aadhaar Card customer care toll-free number for any concerns related to the Aadhaar. This toll-free number renders efficient grievance redressal services. You can refer to this article and get complete information if you have any complaints, queries or issues relating to your Aadhaar card.

Aadhar Toll-Free Number

Unique Identification Authority of India (UIDAI), the statutory body to regulate Aadhaar card and related services in India, has introduced 24X7 IVR (Interactive voice response) services. With this service, you can call UIDAI’s toll-free number, 1947 to get information related to your Aadhaar card. 

With IVR services, you can locate Aadhaar enrolment centres, know your enrolment/update status, know your complaint status, etc. 

Additionally, there are various other grievance redressal units in most regional offices. Read on further to know more. 

UIDAI Headquarters and Regional Contact Numbers

The headquarters of UIDAI is located in New Delhi. You can send your queries to UIDAI directly by mailing them to this address. 

Unique Identification Authority of India
Government of India
3rd Floor, Tower II, Jeevan Bharti Building,
Connaught Circus, New Delhi – 110001.
Telephone number: 011-23466899
You can also connect with them via email: help@uidai@gov.in

The table below shows the contact information for UIDAI city-wise offices:

CityAddressTelephone No.FAXEmail ID
ChandigarhSCO 95-98, Ground and Second Floor, Sector 17-B, Chandigarh 1600170172-27119470172-2711717grievancecell.rochd@uidai.net.in.
BengaluruKhanija Bhavan, No. 49, 3rd Floor, South Wing Race Course Road, Bengaluru - 01.080-22340104080-22340310.-
GuwahatiBlock-V, First Floor, HOUSEFED Complex, Beltola-Basistha Road, Dispur, Guwahati - 781 0060361-22218190361-2223664-
DelhiGround Floor, Pragati Maidan Metro Station, Pragati Maidan, New Delhi-110001 






Mumbai7th Floor, MTNL Exchange, GD Somani Marg, Cuff Parade, Colaba, Mumbai - 400 005022-22163492 or 1947-




1st Floor, RIADA Central Office Building, Namkum Industrial Area, Near STPI Lowadih, Ranchi - 834 010 Phone number: 9031002292 Email address: ro.helpdesk@uidai.net.in


Hyderabad6th Floor, East Block, Swarna Jayanthi Complex, Beside Matrivanam, Ameerpet Hyderabad - 500 038, Telangana State

040 23739269



Aadhaar Card Grievance Redressal Channels

You can file an Aadhaar-related complaint primarily through the following channels: 

  • Through Email: You can address your issue relating to Aadhaar by sending an email to help@uidai.gov.in. 
  • Through Post and Contact Centre: You can send your queries via post by sending a letter to the headquarters of UIDAI or any regional centres. UIDAI has also established a customer call centre to resolve all your queries and concerns about Aadhaar enrolment, updates and other services.
  • Through Toll-free number: As discussed, you can call 1947 for any concerns. Also, you can place a call to the regional centres mentioned above.
  • Through Chatbot (Aadhaar Mitra): Another application is available on UIDAI’s Official website (www.uidai.gov.in). The Central Government recently introduced a new AI/ML-based chatbot known as Aadhaar Mitra that offers different services. This includes filing a complaint, checking PVC card order status, checking Aadhaar enrolment or update status, locating Aadhaar centres, etc.

Steps To File a Complaint Online Through UIDAI’s Portal

Apart from the channels mentioned above, you can directly complain or place a query through UIDAI's Public Grievance Portal. However, it is essential to note that to get access to this portal for registering a complaint, it is imperative to become a registered user. 

If you are not a registered user, you must fill out the registration or sign-up form. Here is the step-by-step guide for the user login process and filing a complaint: 

1. Go to the Public Grievance Portal of UIDAI, https://pgportal.gov.in/ 

2. As per your preference, select the respective language.

3. Enter the necessary information like username/mobile number/email ID and then your password.

4. Enter the captcha code displayed on the screen and click on the ‘Login’ option.

User login process and how to file compliant

5. After successful login, click on ‘Grievances Redressal' on the main tab and select 'File a Complaint'.

Aadhar card customer care number - File a compliant

6. Then, type the date and time in DD/MM/YYYY format for seconds, minutes or hours, and your 14-digit enrolment ID.

7. Fill in the necessary details like name, email address, contact details, pin code, etc. 

8. Select the type of complaint that you wish to file and enter all details of your complaint.

9. Type in the security code and file your complaint.

Final Word

If you are an Aadhaar card holder, you have the right to file complaints relating to Aadhaar through various channels. You can send queries or make a complaint through their toll-free number, via post, chatbot, and so on. Make sure to note down your complaint acknowledgement number/service request number. 

Frequently Asked Questions

What are the different IVR services available?

Some of the IVR services available 24X7 in self-service mode include:

  • Check your enrollment or update your status.
  • Verify your Aadhaar number.
  • Enter your service request number to check the complaint status.
  • Get enrolment locator link on your mobile through IVRS.
  • Successful Aadhaar generation
  • Status of your PVC Aadhaar card, and so on.

What is the helpline email for Aadhaar?

If you wish to raise queries through email, you can easily drop your queries and complaints to help@uidai.gov.in

Does Aadhaar have a chatbot?

Yes, UIDAI has launched a new online chatbot service ‘Aadhaar Mitra’ on its official website. The bot is trained to respond to all your queries with a vision of improving the customer service experience. 

What can I do with Aadhaar toll-free number?

By connecting with the Aadhaar toll-free number, you can lodge or submit a complaint or make a proposal for any sort of improvement.

Also read about:
1.  How To Change Address In Aadhar Card Online?
2. How To Change Name In Aadhar Card Online?
3. How to Apply for Aadhar Card? 
4. How to Get e-Aadhaar Card From UIDAI Website?
5. How To Update Mobile Number In Aadhaar Card Online?
6. How To Scan Aadhaar Card Using QR Code?
7. How To Open Aadhaar Card PDF File Password?

About the Author

A manager by day and a sloth by night. I enjoy writing on topics like personal finance and investments. With 10 years of experience in fintech, creating content that resonates with readers is my forte. Read more


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