How to Track GST Payment Status & GST Payment Failures

You can check the status of GST payments by visiting the GST portal and clicking on the ‘Services’ tab > ‘Payments’ > ‘Track Payment Status’ and entering the GSTIN and CPIN.

Alternatively, you can log into the GST portal and click on the ‘Services’ tab > ‘Payments’ section > ‘Challan History’ option. You can search by CPIN or by date using this option.

You can download a GST payment receipt by visiting the GST portal and clicking on the ‘Services’ tab > ‘Payments’ > ‘Track Payment Status’ and entering the GSTIN and CPIN. You can click on ‘View receipt’ to view the payment details, and thereafter on ‘Download’ to download the receipt to your system.

Yes, you can check the status of GST payments by visiting the GST portal and clicking on the ‘Services’ tab > ‘Payments’ > ‘Track Payment Status’ and entering the GSTIN and CPIN.

The different GST payment statuses are indicated as follows-

• Initiated – Taxpayer has initiated the e-payment and the transaction is in progress and a confirmation is awaited from the bank.
• Paid – The payment is credited to the cash ledger of the taxpayer.
• Not Paid – The challan is generated by the taxpayer (this is the default status of challan on generation).
• Failed – The challan payment transaction of the taxpayer was unsuccessful (as communicated by the bank).
• Paid at Tax Office - When the Tax Officer deposits the payment of the tax collected from the taxpayer, over the counter in the bank.
• Awaiting Bank Confirmation - For e-payment mode of payment, when the transaction is initiated by the maker but pending approval of the checker to the bank.
• Awaiting Bank Clearance – Confirmation from the bank to the GST portal is awaited for the OTC mode of payment, where the bank has acknowledged the challan, but remittance is awaited.
• Expired – Validity of the challan has expired as no payment was made by the taxpayer within 15 days of generation of the challan.
• Cheque/DD Dishonored – Over the counter payment made by the taxpayer was dishonoured by the bank due to insufficient funds or any other reason.
• No Response from Bank - Taxpayer has initiated payment process and no response is received from the bank on the GST portal.
• Blocked – When payment is debited in the bank and the validity period of challan has expired on the GST portal.

It may take up to 24 hours for your GST payment status to be update. 

CPIN stands for Common Portal Identification Number. A 14-digit CPIN is issued at the time of generating a GST tax challan online. An online GST tax challan can be saved temporarily and edited before generating the final challan. A CPIN can also be used to track the GST payment status on the GST portal.

You can use online payment modes such as net banking, via debit/credit card, Immediate Payment Services (IMPS) and Unified Payment Interface (UPI), or over-the-counter payments at banks, or through authorised GST Suvidha Providers.

If the payment is ‘Failed / Not paid’ and the mode selected is e-payment, then the taxpayer can click on the ‘View Challan’ button, select the relevant bank, accept the terms and conditions and click on ‘Make Payment’ in order to make the payment again.

CPIN stands for Common Portal Identification Number whereas CIN stands for Challan Identification Number. The 14-digit CPIN number is generated before payment of GST and the 17-digit CIN number is issued after payment of GST. 

The CPIN is issued at the time generating GST tax challan online. An online GST tax challan can be saved temporarily and edited before generating the final challan. 

After cross-checking, you can submit the challan. On submission, GST Portal generates a challan with a 17-digit unique identity number. This number is CIN. Every CIN is a 17 digit unique code. 

It comprised the 14-digit CPIN along with a 3 digit Bank Code.

Situation 1: If both transactions are reflected in the Electronic Cash Ledger, then you must contact the Help Desk using the contact numbers/e-mail IDs given on the GST Portal.

• Help Desk Number: 0120-4888999
• Email : helpdesk@gst.gov.in

Situation 2: If the Electronic Cash Ledger has only one transaction amount then it may be a transaction error. You should contact your bank. 

Situation 3: If funds are debited but the CIN is not generated or the CIN is generated but not communicated, then you can use GST PMT-07 to apply to the bank or electronic gateway through the common portal. 

This is available on the GST portal. On the GST Portal go to Services>>User Services>> Grievance/ Complaints. Under ‘Submit Grievance’ select the ‘Grievance Type’. Fill up all the details and submit. 

Yes. You can use another bank account. 

A GST challan is valid for 15 days and gets cancelled automatically after the validity period. The taxpayer has 2 options-

• Pay GST tax with the challan (with CPIN) within validity period or
• Request for a fresh GST challan online after entering the necessary data

Since the payment was made after the expiry date, it cannot be updated on the portal. So, even if the bank has accepted your payment, the same can be rejected by the GST Portal due to this reason. You have to approach the bank and seek a refund for the same. Meanwhile, generate a new challan on the portal.

You can follow these steps- Go to Services >> Payments >> Challan History.

• If the status shows as  INITIATED, then the payment is still in process.
• If the status shows FAILED, you will be required to create another challan.

Depending on the status of the challan, the debited amount may either get updated in the Electronic Cash Ledger, or it may be credited back to your bank account. It may take up to 24 hours. 

Please issue the cheque in favour of  ‘GST Payments’. 

For all modes of payment, the challans must be generated online only. For Over the Counter payments (cheque/cash/DD), you must print out of the challan and use the same. Remember,  you cannot fill the challan manually. Only online challans are acceptable. 

If the CPIN is not generated, then you can amend the challan within 7 days from the date of saving the challan for the first time. However, if the CPIN has been generated, then you must create a new challan. The earlier incorrect challan will automatically expire after 15 days. 

After filling-up a challan, you must select a payment mode and then make the payment. Please visit our blog for a step-by-step guide on how to pay GST online. To know about the various ledgers and the payment process please read our article.

If the CPIN is not produced, the challan amendments can be made within 7 days of the challan being saved for the first time. If the CPIN has been created, the Taxpayer will be required to create a new challan. The previous challan will automatically expire 15 days after the CPIN is created.

If the total of both transactions appears in the Electronic Cash Ledger, please contact the helpdesk via the GST portal’s contact numbers/email addresses. If the Electronic Cash Ledger only shows the original transaction number, please contact your bank because it may be a transaction mistake.

Taxpayers may use the Application (GST PMT 07) for Credit of Missing Payment under the Grievance Section of the GST Portal if a CIN is not created but funds are debited or if a CIN is generated but not recorded.