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This article discusses how to track GST payment status and other problems you may face while filing. For a step-by-step guide on how to pay GST online, please visit our article.
Step 1- Go to the GST portal.
To track payment you don’t have to login. On the Dashboard, go to the Services tab>>Payments>>Track Payment Status.
Step 2- Enter in your GSTIN and the CPIN. Upon entering these two details, you will be asked to enter the captcha code and proceed. Click Track Status.
The payment status is shown as Paid or Not Paid.
Step 3- The status of the challan gets displayed for your further action.
Case 1: If status is displayed as ‘PAID’
In this case, the ‘View receipt’ button gets enabled, as shown below.
The taxpayer can view and download the receipt, after clicking on the ‘View receipt’ button.
You may click on the ‘Download’ button to download the receipt.
Case 2: If status is displayed as ‘NOT PAID’.
You can save an offline copy by clicking on the ‘Download’ button.
If you want to view the challan click ‘View Challan’. The challan will open as below. You can save an offline copy by clicking “Download”.
Step 1- Login to the GST portal.
Step 2- Click on the ‘Services’ tab > ‘Payments’ section > ‘Challan History’ option.
Step 3- Search by CPIN or by date.
List of challans and payment status gets displayed.
CPIN stands for Common Portal Identification Number whereas CIN stands for Challan Identification Number. The 14-digit CPIN number is generated before payment of GST and the 17-digit CIN number is issued after payment of GST.
The CPIN is issued at the time generating GST tax challan online. An online GST tax challan can be saved temporarily and edited before generating the final challan.
After cross-checking, you can submit the challan. On submission, GST Portal generates a challan with a 17-digit unique identity number. This number is CIN. Every CIN is a 17 digit unique code.
It comprised the 14-digit CPIN along with a 3 digit Bank Code.
Situation 1: If both transactions are reflected in the Electronic Cash Ledger, then you must contact the Help Desk using the contact numbers/e-mail IDs given on the GST Portal.
Situation 2: If the Electronic Cash Ledger has only one transaction amount then it may be a transaction error. You should contact your bank.
Situation 3: If funds are debited but the CIN is not generated or the CIN is generated but not communicated, then you can use GST PMT-07 to apply to the bank or electronic gateway through the common portal.
This is available on the GST portal. On the GST Portal go to Services>>User Services>> Grievance/ Complaints. Under ‘Submit Grievance’ select the ‘Grievance Type’. Fill up all the details and submit.
Yes. You can use another bank account.
A GST challan is valid for 15 days and gets cancelled automatically after the validity period. The taxpayer has 2 options-
Since the payment was made after the expiry date, it cannot be updated on the Portal. So, even if the bank has accepted your payment, the same can be rejected by the GST Portal due to this reason. You have to approach the bank and seek a refund for the same. Meanwhile, generate a new challan on the portal.
You can follow these steps- Go to Services >> Payments >> Challan History.
Depending on the status of the challan, the debited amount may either get updated in the Electronic Cash Ledger, or it may be credited back to your bank account. It may take up to 24 hours.
Please issue the cheque in favour of ‘GST Payments’.
For all modes of payment, the challans must be generated online only. For Over the Counter payments (cheque/cash/DD) you must print out of the challan and use the same. Remember, you cannot fill the challan manually. Only online challans are acceptable.
If the CPIN is not generated, then you can amend the challan within 7 days from the date of saving the challan for the first time. However, if the CPIN has been generated, then you must create a new challan. The earlier incorrect challan will automatically expire after 15 days.
After filling-up a challan, you must select a payment mode and then make the payment. Please visit our blog for a step-by-step guide on how to pay GST online. To know about the various ledgers and the payment process please read our article
If the CPIN is not produced, the challan amendments can be made within 7 days of the challan being saved for the first time. If the CPIN has been created, the Taxpayer will be required to create a new challan. The previous challan will automatically expire 15 days after the CPIN is created.
If the total of both transactions appears in the Electronic Cash Ledger, please contact the help desk via the GST portal’s contact numbers/email addresses. If the Electronic Cash Ledger only shows the original transaction number, please contact your bank because it may be a transaction mistake.
Taxpayers may use the Application (GST PMT 07) for Credit of Missing Payment under the Grievance Section of the GST Portal if a CIN is not created but funds are debited or if a CIN is generated but not recorded.