How to Close or Cancel Axis Bank Credit Cards?

Axis Bank, India’s largest private sector bank, is widely known for offering a wide range of credit cards. These cards come with associated benefits such as discounts and cashback offers, enhancing the lifestyle of bank customers. Regardless of these benefits, it is quite common for an occasion to arise when a bank customer may want to close his/her credit card. If you are facing a similar situation, keep reading this article and find out how to close your Axis Bank credit card. 

Axis Bank Credit Card Helpline Number and Email ID

The following table shows Axis Bank Credit Card Helpine Number and Email ID:

Contact MethodDetails
Customer Care Number1860 419 5555 / 1860 500 5555
Email IDemail.services@axisbank.com

How Can I Close My Axis Bank Credit Card? 

There are multiple methods to close My Axis Bank Credit Card:

I. Via Customer Care

The steps to close your Axis Bank credit card by calling customer care:

Step 1: Call Axis Bank customer care and select the Credit Card option.

Step 2: Connect with a customer care executive.

Step 3: Complete the identity verification.

Step 4: Request permanent closure of the credit card.

Step 5: Note the Service Request (SR) number for future reference.

II. Via Axis Bank Branch

The steps to close your Axis Bank credit card by calling the Axis Bank Branch:

Step 1: Visit the nearest Axis Bank branch with a valid photo ID.

Step 2: Request the Credit Card Closure Form.

Step 3: Fill out the form and submit it to the bank executive.

Step 4: Collect the acknowledgment receipt for future reference.

III. Via E-mail:

The steps to close via e-mail id are as follows: 

Step 1: Draft an email requesting credit card closure.

Step 2: Include your name, registered mobile number, and the last 4 digits of your card.

Step 3: Send the email from your registered email ID to email.services@axisbank.com.

Effect On Credit Score Upon Cancelling AXIS Bank Credit Card

Before finalising the decision, evaluate how the closure will affect the overall credit health:

ScenarioImpact on CIBIL ScoreReason
Closing your only credit cardHigh negative impactRemoves your credit history, making it harder for credit bureaus to assess your repayment behaviour.
Closing one of multiple credit cardsModerate negative impactLowers your total credit limit, which may increase your credit utilisation ratio and reduce your CIBIL score.

What to Do Before Closing Your Axis Bank Credit Card

Before you close Axis Bank Credit Card, here are some points to remember:

  • Settle the outstanding dues: The bank will not close the Axis Bank Credit Card if there are any balances, statement dues, active Equated Monthly Instalments (EMIs), loan-on-card balances, and outstanding annual fees. 
  • Redeem Points: It is important to redeem any accumulated EDGE Reward points since they will expire once the Axis Bank Credit Card rate is terminated.
  • Deactivate Auto-Debits: If your card is linked to recurring monthly utility payments, insurance premiums, or OTT subscriptions, it is better to move to another card or cancel the auto-debits.

Final Word

Before initiating Axis Bank credit card closure, it is important to understand its impact on overall financial health. While the Axis Bank credit card closure process is simple, evaluating the effect on the credit score and overall credit profile can help in making an informed financial decision.

Other Articles:
1. How to Close ICICI Credit Card?
2. How To Close HDFC Credit Card?
3. How To Close SBI Credit Card?
4. Axis Bank Savings Account Interest Rate
5. Axis Bank Locker Charges
6. Axis Bank Credit Card Status Check

Frequently Asked Questions

How do I close my Axis Bank credit card account permanently?
What to do if the credit report does not reflect the closing of Axis Bank credit card?
How long will it take to cancel the Axis Bank credit card?