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How To Close or Cancel Kotak Credit Card?

By Mayashree Acharya

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Updated on: Apr 23rd, 2024

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4 min read

Kotak Mahindra Bank offers a variety of credit cards to its customers with numerous benefits, such as cashless transactions or cashback rewards. These cards have advanced features to streamline bill payments. 

However, there are instances where customers may no longer require their credit card. Thus, they can initiate the process to cancel or close their credit card in such circumstances. In this article, we have provided a comprehensive guide on how to close Kotak credit cards. 

How Can I Close Kotak Credit Card Offline?

Unlike other Indian banks, Kotak Mahindra Bank does not offer an online credit card closure facility. Therefore, bank customers only have offline options when it comes to closing or cancelling their cards. There are mainly two offline methods available to close Kotak credit cards

The first method is to reach out to the Kotak credit card customer care team by calling the toll-free numbers. The other method is to write a letter and deliver it to the nearest Kotak Bank branch.

Kotak Credit Card Close Customer Care

Individuals can cancel a Kotak credit card by reaching out to the customer care team. For this, all they need to do is dial the toll-free number and place an official cancellation request to the customer care executive. Following this, the bank executive will provide further instructions on how to proceed with the process.

Generally, you can reach the Kotak Bank customer care team by dialling the following customer care numbers for different types of credit cards:

Credit Card TypeCustomer Care Number
All types of credit cards1860 266 2666
811 credit cards1860 266 0811
Privy credit cards1800 266 6666

However, if you encounter difficulty with this number, you can try contacting the city-specific customer care numbers of Kotak Mahindra Bank. The following table provides the Kotak Bank city-wise credit card customer care number: 

CityCredit Card Customer Care Number
Ahmedabad(079) 66006022
Bangalore(080) 66006022
Chennai(044) 66006022
Hyderabad(040) 66006022
Mumbai(022) 66006022
New Delhi(011) 66006022
Pune(020) 66006022

How to Close a Kotak Credit Card by Visiting the Nearest Branch? 

In addition to contacting the customer care team via the toll-free number, another method to cancel a Kotak Mahindra Bank credit card is to submit a written request through a letter. In this letter, you must specify the card details and the reasons behind closing/cancelling it. 

Following this, all you need to do is visit your nearest Kotak branch and submit it to a bank representative. Upon receiving your cancellation/closure request, the bank will proceed with the rest of the process. 

Things to Remember Before Closing/Cancelling Kotak Credit Card 

Remember the following things before placing a closure or cancellation request for your Kotak Bank credit card:

  • Clear all your outstanding dues associated with the Kotak Credit Card. You cannot request a bank representative to cancel your credit card without paying all your dues.
  • Review all the terms and conditions associated with the cancellation/closure process. This will help you be aware of potential factors in advance, such as any associated penalties for closing a credit card.
  • Use all the reward points that you have accumulated by using your credit card for purchases. If you close your card without redeeming these points, you will lose them.
  • Before initiating the closure procedure, ensure that you cancel all the automatic bill payments and transfers associated with your Kotak credit card. If you forget to do so, the bank may charge additional fees when cancelling your card. 
  • Review your last credit card statement before consulting a bank representative with a closure request and avoid last-minute hassles to show up. 
  • Obtain the exact date on which the credit card is to be cancelled from a bank representative when you place the closure request. This will provide you with clarity and help you plan accordingly.
  • Obtain a written confirmation from the Kotak Bank branch representative stating that your credit card has been closed or cancelled. This confirmation will serve as proof for future records. 

Effects of Credit Score on Cancelling Kotak Credit Card

Closing or cancelling a Kotak Bank credit card can have negative effects on your credit score. It reduces the average age of your credit history, which can further harm your credit score. Additionally, it can affect your credit utilisation ratio, which is the amount of credit used against the credit available. If you close a credit card with ample credit limit remaining, your credit utilisation ratio may increase, leading to a lower credit score

How To Reactivate a Closed or Cancelled Kotak Credit Card?

Kotak Bank customers seeking to reactivate or re-apply their credit cards can do so by following the same procedure used for closing them. You can either contact the bank's customer care team by calling the toll-free number or write a letter to a bank representative and submit it in person at the nearest branch.

Now that you know how to close Kotak credit cards, you can initiate the procedure easily. However, it is in your best interest to consult with a bank representative and confirm the procedure. Closing your Kotak Bank credit card is very easy. However, once the credit card is cancelled, get a written acknowledgement from the bank that your credit card has been cancelled and the bank has received all pending dues. 

Other Articles:
1. How to Close ICICI Credit Card?
2. How to Close Axis Bank Credit Cards?
3. How To Close HDFC Credit Card?
4. How To Close SBI Credit Card?
Other Kotak Bank Pages:
1. Kotak Bank Mobile Banking
2. Kotak Credit Card Cash Withdrawal Charges
3. Kotak Bank FD Calculator
4. Kotak Bank FD Interest Rates 
5. How to Close Kotak Bank Account

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Frequently Asked Questions

Can I close my Kotak Bank credit card online?

No, you cannot close your Kotak Bank credit card online. There are only offline methods available to close your credit card.

How can I close my Kotak credit card account permanently?

To permanently close your Kotak Bank credit card, you can request cancellation by contacting the customer care team of the bank or by submitting a written letter to the bank representatives.

Are there any charges for closing a Kotak Bank account?

No, Kotak Mahindra Bank does not charge any additional fees from bank customers for closing an account, be it a regular bank account or credit card account. 

How long does it take to close a Kotak Bank account?

Generally, it takes around 4-5 working days for Kotak Mahindra Bank to process a closure request and close a bank account or credit card account.  

What documents do I need to close my Kotak Bank account?

To close your Kotak Bank account, you need to submit a few documents to the bank representative. These include original ID proof (Aadhaar card and PAN card) along with photocopies, a credit card, a passbook, and an unused chequebook, if any, issued by the bank. 

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