HSBC Mobile Banking—How to Register, Log In, and Use the Services?

HSBC Bank, The Hongkong and Shangai Banking Corporation Limited, has grown steadily over the years and offers products and services to retail customers as well as corporate and commercial banking clients. The bank offers its products and services via mobile apps to provide better connectivity.

Here is how you can register and access banking services.

1. How to register on the HSBC Mobile Banking app?

Before you register for HSBC Mobile Banking, it is necessary to register yourself for the HSBC Personal Internet Banking service.

Step 1: Search for HSBC Mobile Banking app on Apple Store or Google Play Store and click ‘Install’ as shown in the image below. Alternatively, iOS users can send an SMS ‘IMB’, and Android users can send ‘AMB’ to 575750 to download the app.

Step 2: In the home screen, you must enter the HSBC Personal Internet Banking credentials, such as username and dual password/security code to log in.

Step 3: If you are not registered for HSBC Personal Internet Banking, here is the procedure.

2. How to register for HSBC Personal Internet Banking service?

Step 1: Visit the official website of HSBC Bank India at https://www.hsbc.co.in/ways-to-bank/online-banking/.

Step 2: Click on the ‘Register Now’ button on the screen.

Step 3: You will be redirected to a page where you have to select the registration method from the dropdown menu.

Step 4: If you select the first option, debit card, you have to enter further details, such as debit card number, issue number, and debit card PIN. Click on ‘Continue’.

Step 5: Enter the details requested in the next five steps to complete the registration process.

Step 6: Upon completing the six steps, you will see a message stating the registration is completed.

3. How to log into the HSBC Mobile Banking app?

Step 1: Open the HSBC Mobile Banking app.

Step 2: In the home page, enter your netbanking login credentials and click ‘Submit’.

Step 3: Upon successful login, you will be redirected to your account’s dashboard.

4. What services are available on the HSBC Mobile Banking app?

• Check account balance and transaction history.
• View exchange and deposit rates.
• Access the Home & Away Privilege Programme offers.
• Global View and Global Transfer service.
• Send and receive secure messages to and from the bank.
• Access the bank’s products and services.
• Transfer funds within HSBC accounts or to another bank via NEFT and RTGS.
• Open a fixed deposit account online.

5. How to transfer funds using the HSBC Mobile Banking app?

Step 1: Log into your account on the HSBC Mobile Banking app.

Step 2: Click the ‘Move Money’ button found at the bottom of the screen and select ‘To domestic beneficiaries’ option to initiate the process.

Step 3: Select the sender and beneficiary accounts from the dropdown menu. Enter the transfer amount and remarks if any.

Step 4: Upon selecting the accounts and entering the amount, a new option will appear, ‘Transfer Type’.

Step 5: When you select the ‘Transfer Type’ option, a new window will appear. Choose the transfer type you prefer.

Step 6: Select the purpose of transfer—investment, gift, buy or sell properties, loan, or property refunds. Click on the button to specify that you accept the terms and conditions and click ‘Continue’.

Step 7: Also, you can schedule the payment by turning on the push-button and selecting the date before clicking ‘Continue’.

Step 8: Review the transaction details entered and click ‘Confirm’.

Step 9: A success message will be displayed along with the confirmation number and other details of the transaction.

6. Frequently Asked Questions (FAQs)

Q. Can I access any HSBC accounts I have maintained in the other geographic areas?
A. You can access any HSBC account that is maintained in other geographic areas on the mobile banking application. You can find them under the ‘Global’ tab in the app if you have registered them under internet banking.

Q. Can all the transactions I do on internet banking be done on the mobile banking app?
A. No. All the transactions done on internet banking cannot be done using the mobile banking app. Some of the transactions that cannot be done on the app are bill payments, updating maturity instruction for fixed deposit, activating new security device, setting up transfer limits, and global transfer through Me2M2.

Q. How to set up third-party transfer limits on the app?
A. You have to set up the third-party pre-designated and non-designated transfer limit on HSBC Personal Internet Banking. The maximum limit you can set for third-party transfer is Rs.30 lakh per customer per day.

Here, pre-designated transfer means third-party transfers to other accounts within HSBC India and non-designated transfer means third-party transfers to accounts held with other banks.

Q. How many past transaction details can I access through the app?
A. You can access up to 20 past transaction details at a given point in time through the app.

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