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Kotak Mobile Banking - How to Register, Login and Transfer Funds?

Updated on: Apr 15th, 2024

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17 min read

Kotak Mahindra Bank introduces a convenient way to manage your accounts and credit cards through the latest Kotak Mobile Banking apps. These apps offer a comprehensive range of banking services, ensuring secure transactions with MPIN, fingerprint, and FaceID authentication setups. Here's how you can begin leveraging the services provided by Kotak Mahindra Bank.

Kotak Mobile Banking Registration

Follow the below steps to register for Kotak Mobile Banking services.

  1. Get your mobile number registered with Kotak Bank for mobile services.
  2. From the Google Play Store or the Apple Play Store, download the Kotak Mobile Banking app.
  3. You can also SMS ‘Mobile’ to 9971056767 / 5676788 to get the mobile app link on your registered mobile number.
  4. Open the app and enter your CRN, available on a debit or credit card.
  5. Login and use your Kotak Mobile Banking.

Kotak Mobile Banking Login

Follow the below steps to log in to your Kotak Bank mobile app:

  • From the Google Play Store or the Apple Play Store, download the Kotak Mobile Banking app.
  • You can also SMS ‘Mobile’ to 9971056767 / 5676788 to get the mobile app link on your registered mobile number.
  • Open the app and click on login.
  • After being routed, you will see a screen asking for your CRN.
  • You will be prompted to confirm your credit or debit card details or net banking credentials if you are a first-time user.
  • If you have already registered, you may log in using your MPIN and user ID.

Kotak Mobile Banking Activation

To activate your Kotak Mobile banking services, you must follow the below steps:

  1. Open the app and enter your CRN, available on a debit or credit card.
  2. After entering CRN, use your credit or debit card numbers or net banking information to authenticate your account.
  3. Once authenticated, set up a six-digit MPIN.
  4. A verification number or code will be shared with the registered cellphone number after creating your MPIN.
  5. To activate your Kotak mobile banking services, enter the code.

Kotak Mobile Banking Password Reset

If you have forgotten your Kotak Mobile Banking password, you can easily reset or regenerate it by following the below-mentioned steps:

By Sending SMS

  • Open the messaging option on your phone.
  • Type MPIN(space) (CRN No)
  • Send it to 9971056767 from your registered mobile phone.

Using Physical Debit Card

  • Login to your Kotak Mobile Banking app.
  • Click on “Forgot MPIN”.
  • Enter your debit card information - card number, expiry date, card pin, and CVV.
  • Set your six-digit MPIN.
  • Click on Confirm.

Using Net Banking Password

  • Open your Kotak Mobile Banking app.
  • Click on “Forgot MPIN”.
  • Choose Net Banking
  • Enter your Net Banking password.
  • Set your six-digit MPIN

Kotak Mobile Banking Transaction Limit

For money transfers through the mobile banking app, below are the daily transaction limits:

  • One-time fund transfer without adding beneficiary- INR 1,00,000 per day. If you re-install or activate your Kotak mobile banking app or update a secondary CRN, the per-day limit will be reduced to INR 5,000 for the next seven days.
  • Newly added beneficiary NEFT - INR 25,000 for the first 24 hours.
  • Payment gateway transaction - Up to INR 10,00,000 per day per transaction.
  • Own account fund transfer - no limit
  • IMPS to the registered beneficiary - Up to INR 5,00,000 per transaction daily.
  • NEFT to registered beneficiary - Up to INR 10,00,000 per day per transaction.
  • RTGS to registered beneficiary - Up to INR 10,00,000 per day per transaction.

How to Activate Mobile Banking in Kotak?

Below are the steps to activate your mobile banking in Kotak Bank:

  • From the Google Play Store or the Apple Play Store, download the Kotak Mobile Banking app.
  • You can also SMS ‘Mobile’ to 9971056767 / 5676788 to get the mobile app link on your registered mobile number.
  • Open the app and enter your CRN, available on a debit or credit card.
  • After entering CRN, use your credit or debit card numbers or net banking information to authenticate your account.
  • Once authenticated, set up a six-digit MPIN.
  • A verification number or code will be shared with the registered cellphone number after creating your MPIN.
  • To activate your Kotak mobile banking services, enter the code.

How to Change Mobile Number in Kotak Bank?

A mobile number is an essential point of contact between the bank and the customer, and hence, it should always be updated. Here are the steps to change your mobile number in Kotak Bank:

Through the Mobile Banking App

  • Open your Kotak Mobile app
  • Click on Service Request
  • In the Profile section, choose Mobile Number Update from the drop-down menu.
  • Select the Add/Edit link and update your new phone number.

Through Net Banking

  • Log in using your net banking details.
  • Click on Profile and then select Update contact details.
  • Choose contact details - mobile phone.
  • Click on edit and update your new phone number.

How to Link Your Mobile Number with Kotak Bank Account?

It is easy to link the mobile number to your Kotak Bank account. You must follow the same steps on your mobile app as listed above for changing your mobile number.

Kotak Mobile Banking Customer Care

Below are the customer care numbers for Kotak Bank:

Reason

Kotak Number

Privy/banking-related complaints/Credit card and credit card mis-sell related helpline/ personal, pay-day, and home loan

1800 266 6666

Car loan/two-wheeler loan

1800 209 5732

Commercial vehicles finance loan/ Agriculture loan/ Gold loan for service-related query

1800 209 5600

Any unauthorized transaction or fraud in your account or Credit Card

1800 209 0000

Smart EMI card, consumer durable loan, and debit card EMI

1860 266 7777

NETC Fastag

1860 2666 888 (Local call charges apply) 180030069090

Agriculture SME business

1860 266 5700

Customer care email id 

custody.grievances@kotak.com

Kotak Mobile Banking Apps

Here are the different Kotak Mobile banking apps:

  • Kotak 811
  • Kotak Corporate Banking
  • Kotak AllPay
  • Kotak Smart Solutions
  • BHIM Kotakpay

Benefits of Using Kotak Mobile Banking

Listed below are some benefits of using Kotak Mobile banking app:

  • You can make timely and instant payments using Kotak Mobile banking. Thus avoiding late payments and late fees.
  • Using this feature, you can have 24/7 access to your Kotak Bank accounts, credit or debit card information, loan accounts, and much more.
  • Mobile banking guarantees the security and protection of payments made using encrypted transactions and multi-factor authentication mechanisms against unwanted access.
  • Mobile banking is user-friendly and easy to operate.
  • It is convenient and saves a lot of time. You do not have to go to the bank for small things.
  • Mobile banking is free to operate, and there are no additional charges.
  • Kotak Mobile Banking also sends alerts for pending payments.

Frequently Asked Questions

How to know the Kotak Bank account number from a mobile number?

By entering into your mobile banking app, you may verify your Kotak bank account number. Click on Account Details to find your Kotak Bank account number mentioned under it.

How to change Kotak mobile number online without net banking?

You can change your mobile number by opening your Kotak Mobile app, clicking on Service Request in the Profile section, choosing Mobile Number Update from the drop-down menu, and selecting the Add/Edit link to update your new phone number.

How to apply for changing your mobile number in Kotak Bank?

Mobile numbers can be changed using two options in Kotak Bank:

Through the Mobile Banking App

  • Open your Kotak Mobile app
  • Click on Service Request
  • In the Profile section, choose Mobile Number Update from the drop-down menu.
  • Select the Add/Edit link and update your new phone number.

Through Net Banking

  • Log in using your net banking details.
  • Click on Profile and then select Update Contact Details.
  • Choose contact details - mobile phone
  • Click on edit and update your new phone number.
How to link your mobile number with a Kotak Bank account?

It is easy to link the mobile number to your Kotak Bank account. You must follow the same steps as listed to change your mobile number.

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Quick Summary

Kotak Mahindra Bank has introduced a mobile banking app for managing accounts and credit cards. Registration, log-in, activation, password reset, transaction limits, activation steps, and customer care numbers are detailed. The benefits, app options, and steps on changing or linking mobile numbers are provided too.

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