UPI Complaint Number, Status Check & How to Complaint Wrong UPI Transaction?

With the introduction of the Unified Payments Interface (UPI), people can easily send and receive money, pay bills and conduct different transactions. Today, you can make payments swiftly to anyone without any banking credentials. 

Nevertheless, sometimes you can face issues while conducting transactions arising due to slow bank servers, technical glitches, or even unauthorised or wrong UPI transactions. In this blog, we will discuss how you can file a UPI complaint to resolve such issues. 

Types of UPI Issues

Before you learn the various ways to register a UPI complaint, you must understand the types of UPI issues you may encounter. The following are the different types of UPI issues:

1. PIN Issues

In the case of UPI PINs, blocked PIN or PIN errors can hinder you from completing your UPI transaction. 

2. Processing Issues

These issues include money deducted from the account but the transaction failed, indirect transactions to an incorrect account, transaction pending/declined, threshold exceeded, or transaction timed out.

3. Account Issues

Before conducting a UPI transaction, you may want to make changes to your account but may face issues such as the inability to link or fetch account details, problems related to changing or removing an account or difficulties while deregistering. 

4. Other Issues

Apart from the above issues, you may face issues like the inability to log in, failure to register on the application, or OTP errors.

Hence, you can file a complaint to address these issues and complete your transaction seamlessly. 

How to Complaint Wrong UPI Transaction?

If you are facing any issues while processing a UPI transaction, you can file a UPI wrong transaction complaint with the National Payments Corporation of India (NPCI). To file a complaint for a wrong transaction, you can follow these easy steps:

1. Visit the official website of NPCI and navigate their ‘What we do’ tab to select the ‘UPI’ option.
2. Click the ‘Dispute Redressal Mechanism’ under the ‘UPI’ option.
3. Scroll the page and click the ‘Transaction’ option under the ‘Complaint’ section.
4. Select the ‘Nature of the transaction’ according to your complaint. 
5. Choose the issue as ‘Incorrectly transferred to another account’ and provide a brief comment on your issue.
6. Enter the transaction ID, bank name, UPI ID, amount, transaction date and email ID.
7. Provide your registered mobile number and upload a photo of your updated bank account statement.

Ensure all details are correct so that the officials can look after the issue carefully and resolve it at the earliest. 

How do I Complaint UPI Transaction Failed?

Encountering a failed UPI transaction can be frustrating, but you can raise a complaint to resolve the issue at the earliest. If you are wondering how to complain UPI transaction for a failed transaction, you can follow these simple steps:

1. Visit the official website of NPCI and navigate their ‘What we do’ tab to select the ‘UPI’ option.
2. Click the ‘Dispute Redressal Mechanism’ under the ‘UPI’ option.
3. Scroll the page and click the ‘Transaction’ option under the ‘Complaint’ section.
4. Select the ‘Nature of the transaction’ according to your complaint. 
5. Choose the issue as ‘Transaction failed but amount debited’ and provide a brief comment about the issue.
6. Enter the transaction ID, bank name, UPI ID, amount, transaction date and email ID.
7. Provide your registered mobile number and upload a photo of your updated bank account.

Moreover, ensure the details are correct so that the officials can rectify the issue at the earliest. 

Details Required While Registering UPI Transaction Complaint

When you want to register a failed or wrong UPI transaction complaint, you must have the following information handy to ensure a smooth redressal process:

• Your registered mobile number
• Transaction date
• Email address
• Transaction issue
• UPI ID
• Bank account details (card number or account number)
• Transaction reference number or ID

Complaint Helpline Number

In addition to the above ways of UPI complaint, you can call the NPCI UPI complaint number at 18001201740 to raise a complaint. The number is available 24x7 for your help, enabling you to raise your concerns according to your preference. 

NPCI UPI Complaint Status

To check the NPCI UPI complaint status, you can follow these simple steps:

1. Visit the NPCI register a complaint webpage.
2. Click the ‘Click here to check complaint status’ and enter the product type and bank details.
3. Enter the CRN number and Captcha code.
4. Click the ‘Get Status’ button for the UPI complaint status check.

Other UPI Articles:
1. UPI Transaction Charges Limit Per Day
2. How To Increase UPI Transaction Limit In SBI?
3. How To Increase UPI Transaction Limit In HDFC?
4. How To Do UPI Payment Without Internet?
5. What is UPI ID? How to Create and Change UPI ID?