UPI Complaint Number, Status Check & How to Complaint Wrong UPI Transaction?

A UPI wrong transaction complaint can be raised when a UPI payment is sent to the wrong account or a transaction fails but the amount is debited. In such cases, users can report the issue through the official wrong UPI transaction complaint number or NPCI’s online grievance mechanism to get the issue resolved.

Key Highlights

• NPCI provides a dedicated helpline and online portal for UPI-related complaints.
• Complaints can be raised for wrong transfers, failed, pending, or debited transactions.
• Most UPI complaints are resolved within 3–5 working days.
• Complaint status can be tracked online using the complaint reference number.
• Providing accurate transaction details helps speed up resolution.

Wrong UPI Transaction Complaint Number

The official NPCI UPI complaint number is 1800-120-1740. This number is available 24x7 for addressing the concerns of the UPI users, enabling you to raise your concerns according to your preference. It usually takes 3 to 5 working days to resolve the UPI wrong transaction complaint once it is registered.

How to Raise a Wrong UPI Transaction Complaint?

If you are facing any issues while processing a UPI transaction, you can file a UPI wrong transaction complaint with the National Payments Corporation of India (NPCI). To file a complaint for a wrong transaction, you can follow these easy steps:

Step 1: Visit the official website of NPCI and navigate to their ‘What we do’ tab to select the ‘UPI’ option.

Step 2: Click the ‘Dispute Redressal Mechanism’ under the ‘UPI’ option.

Step 3: Scroll the page and click the ‘Transaction’ option under the ‘Complaint’ section.

Step 4: Select the ‘Nature of the transaction’ according to your complaint.

Step 5: Choose the issue as ‘Incorrectly transferred to another account’ and briefly comment on your issue.

Step 6: Enter the transaction ID, bank name, rupees, transaction date, email ID and click ‘Submit’.

Ensure all details are correct so that the officials can look after the issue carefully and resolve it at the earliest.

How do I Complaint UPI Transaction Failed?

Encountering a failed UPI transaction can be frustrating, but you can raise a complaint to resolve the issue at the earliest. If you are wondering how to complain UPI transaction for a failed transaction, you can follow these simple steps:

Step 1: Visit the official website of NPCI and navigate to their ‘What we do’ tab to select the ‘UPI’ option.

Step 2: Click the ‘Dispute Redressal Mechanism’ under the ‘UPI’ option.

Step 3: Scroll the page and click the ‘Transaction’ option under the ‘Complaint’ section.

Step 4: Select the ‘Nature of the transaction’ according to your complaint.

Step 5: Choose the issue as ‘Transaction failed but amount debited’ and provide a brief comment about the issue.

Step 6: Enter the transaction ID, bank name, rupees, transaction date, email ID and click ‘Submit’.

Types of UPI Issues

Below you proceed filing for a UPI wrong transaction complaint, it is essential to know the types of UPI issues that you may encounter. The following are the different types of UPI issues for which you can file a UPI complaint:

• PIN Issues: UPI PINs, blocked PIN or PIN errors can hinder you from completing your UPI transaction. 
• Processing Issues: These issues include money deducted from the account but the transaction failed, indirect transactions to an incorrect account, transaction pending/declined, threshold exceeded, or transaction timed out.
• Account Issues: Before conducting a UPI transaction, you may want to make changes to your account but may face issues such as the inability to link or fetch account details, problems related to changing or removing an account or difficulties while deregistering.
• Other Issues: Apart from the above issues, you may face issues like the inability to log in, failure to register on the application, or OTP errors.

Details For Registering UPI Transaction Complaint

When you want to register a failed or wrong UPI transaction complaint, you must have the following information handy to ensure a smooth redressal process:

• Transaction date
• Email address
• Transaction issue
• Bank account details
• Transaction reference number or ID

NPCI UPI Complaint Status

To check the NPCI UPI complaint status, you can follow the below process:

• Visit the NPCI grievance redressal portal.
• Click the ‘Click here to check complaint status’ and enter the product type and bank details.
• Enter the CRN number and Captcha code.
• Click the ‘Get Status’ button for the UPI complaint status check.

If you have made a wrong UPI transaction or your UPI payment has failed, it is essential to raise a complaint by calling the UPI complaint number or online portal. You can easily and quickly register a UPI complaint to fix your issues. Ensure you provide the correct details while raising a complaint to get it resolved quickly.

Other UPI Articles:
1. UPI Transaction Charges Limit Per Day
2. How To Increase UPI Transaction Limit In SBI?
3. Fake UPI Payment
4. How To Do UPI Payment Without Internet?
5. What is UPI ID? How to Create and Change UPI ID?