SBI ePay - Meaning, Challan Payment Status, How to Register and Login?

In a rapidly developing digital payments ecosystem, businesses and financial institutions often rely on third parties called payment aggregators to process their payments online. These aggregators simplify the procedure of accepting payments, as they support multiple payment methods and provide efficient transaction handling. 

Unlike other Indian banks that partner with payment aggregators, the State Bank of India (SBI) owns its online payment aggregator platform- SBI ePay. This gives SBI unique advantages over its competitors. So, what is SBI ePay? Scroll below to learn essential details about this payment aggregator.  

SBI ePay Meaning

SBI ePay is an online payment aggregator owned by the State Bank of India. It provides a unified platform where merchants, companies, individuals and financial institutions can send and accept payments using various payment methods, both online and offline. It's known for providing cost-effective payment solutions with multiple options.

SBI is India's largest bank, with an extensive network of 22,000 branches and 55,000 ATMs. SBI ePay facilitates seamless electronic transactions between merchants, customers, and financial institutions through various payment channels. Its customers include regular users, central and state governments, educational institutions, corporations, cooperative societies, trusts, and more. 

SBI ePay is the only payment aggregator owned by a bank that offers direct integrations with all payment channels. This allows its customers to pay via cash, UPI, and significant card networks such as Visa, Master Card, and RuPay. Customers can also pay via NEFT, SBI Net Banking, and government-operated CSCs. By leveraging its wide networks and brand recognition, SBI ePay has emerged as one of the leading payment aggregators in India. 

Features of SBI ePay

Here are some of the features of SBI ePay that make this payment aggregator one of the best in India: 

Only Bank with Payment Aggregator: 

• SBI is the only bank in India with its payment aggregation platform. 
• As the largest and most reputable Indian company, SBI ePay enjoys existing relationships with merchants and customers that it can leverage. 
• This enables the bank to provide seamless transactions across the country. 

 Flexible Models for Merchants: 

• SBI ePay provides two options for merchants. 
• This first one is the aggregator-hosted model, where SBI takes complete responsibility for the payment pages, including hosting and payment processing. 
• The other is the merchant-hosted model, which caters to e-commerce companies where merchants can process transactions in real-time on the site.  

Wide Acceptance of Payments: 

• With the largest network of partners ranging from Indian banks and card networks to government-owned CSCs, as well as private companies, its payment solutions integrate with every merchant, thus being acceptable across the globe.

Supports All Kinds of Payments: 

• SBI is partnered with all major banks, so it offers direct integration for its internet banking services. 
• SBI ePay supports mobile banking, net banking, digital wallets, and UPI apps with a high payment success rate. 
• Furthermore, SBI can use its payment gateway to process transactions from any debit or credit card, including RuPay, Amex, Visa, Maestro, and Master Card. 
• It also supports international payments. 

Supports Multiple Offline Payment Modes: 

• In addition to supporting multiple digital modes of payment, SBI ePay provides offline payment channels through its own branches and CSCs. 
• Customers can make cash payments using e-pay slips through any SBI branch or via CSC wallet centres. 

High Standard of Services: 

• One of the reasons for SBI ePay’s popularity is its very high standard of services. 
• It's one of the leading payment aggregators regarding success rates, query resolution time, up-time, onboarding time, etc. 
• Furthermore, it has established dedicated customer services to assist merchants with technical and operational issues. 

Real-Time Tracking: 

• Merchants and end-customers can track the status of SBI ePay transactions in real-time. 
• SBI is known for providing a high degree of transparency in this regard. 
• Businesses can also easily access transaction reports and analytics to track their payments. 

Automatic Bill Payments: 

• SBI’s ePay services allow customers to automatically pay bills 24x7 and 365 days a year without failure. 
• Customers can directly make payments from their SBI accounts and set autopay instructions to cover all bill payments when they are due. 
• The service supports payments for electricity bills, mobile recharges, insurance premiums, credit card dues, gas bills, magazine subscriptions, and more. 

How to Register for SBI ePay?

Any SBI customer registered for internet banking can use SBI ePay services. Here are the steps to register for SBI’s net banking facility:

• Go to the net banking portal, www.onlinesbi.sbi., and click ‘New User Registration’ under Personal Banking.
• Click on ‘OK’ in the Alert Message box and then ‘Next’ to continue to the next page.
• Select ‘New User Registration’ from the drop-down menu and continue to the next page. 
• Enter all the details in the registration form, including your bank’s account number, CIF number, branch code, country, mobile number and type of net banking facility required. 
• Type in the CAPTCHA code, followed by the OTP received in your registered mobile number, and click ‘Confirm.
• On the next page, enter your debit card details and proceed to the next page.
• Generate a unique username and password. Then, reenter the password to continue to the next page. 
• Secure your net banking profile by setting a profile password, security questions and other required details. 
• Confirm the details shown on the next page and choose either online or branch verification on the next page. 
• You are given a system-generated username. On the next page, enter the username and your login password and click ‘Submit’ to register for net banking.

Once you have successfully registered, follow the given steps to activate SBI ePay facilities:

• Login into your SBI internet banking account and click 'Bill Payment'.
• Click on ‘Add Billers’ to add one or more bills to your personal list. Select the city and then the biller name and biller-specific details to add a biller.
• Bill payments can be made using any of these three options- a) ‘Payment Only’ to make payments without a bill generated, b) ‘Pay Bill’ to make payments for paper bills, and c) ‘View and Pay Bill’ to check bills electronically before paying them.
• You can pay these bills via net banking or by submitting an ePay registration form at any SBI branch. 

SBI ePay Challan Payment Status

To check the status of your SBI ePay Challan payment, you can follow these steps:

• Go to the SBI ePay website - https://www.sbiepay.sbi/secure/transactionTrack
• You will see a form with details such as merchant ref number, SBI ePay ref number, bank ref number and transaction date
• Enter the required retails and submit the form
• The system will display the status of your payment, showing whether it was successful, failed, or pending.

SBI ePay Transaction Failed

If your SBI ePay transaction has failed or you don't know its status, you should first ensure that it failed due to issues on your end. To do this, first check if your credit card or debit is enabled for CNP transactions. Also, check if these cards have sufficient limits. If you use a web browser, you should clear all cookies, website date and history before resuming transactions.  

If your transaction shows as failed, you can initiate a new transaction after 30 minutes. However, if your account is debited and you are unable to track transaction status, you may want to file a complaint. Here are the steps to do so:

• Go to the SBI ePay portal and navigate to ‘Complaint Management’. 
• Enter your contact details and click on ‘Generate OTP’. 
• After verifying the OTP, you will be taken to a complaint form page. Enter the required details, including the transaction amount, date, and reference number. Then, verify with the CAPTCHA code and OTP to submit your complaint. 

SBI ePay Customer Care Number

SBI ePay customers can direct complaints to SBI’s customer care services through multiple modes. Customers can contact SBI’s customer care through the following modes to get answers or to report their concerns. 

For Transactions Enquiries/Customer Complaints 

• Contact Number: +91-22-2087 6154 (open 24 x 7 for transaction-related problems), +91-22-2087 6154 (for merchant onboarding-related problems) 
• Email ID: sbiepay@sbi.co.in (for transaction-related problems) 

For Technical Issues: 

• Email ID: support.sbiepay@sbi.co.in 

For more information on SBI ePay services, visit the URL- https://www.sbiepay.sbi/secure/home. 

SBI ePay has gained massive popularity over the last few years due to its wide acceptance among private companies and large institutions. As one of the most trusted finance and banking service providers, SBI offers many benefits to customers using its payment platform. The top benefits of this payments aggregator include its transaction success rate, query resolution, quick reporting and short onboarding time. 

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